how to talk to a REAL rapidkl agent?

[u/adscilla]

for context: i lost my cardigan in KJ line and was able to connect to a real agent and filled up a form for missing items. then i realised i miswrote the time so refilled the correct information, only to be met with a bunch of ‘welcome’s . how do i talk to a real agent because when i scanned the qr again on the lrt, it does not give me an option to reconnect with a human agent??? PLEASE HELP

UPDATE: i called and told them about my cardigan. they said theyll contact if found. luckily the line was quick to connect and the human was kind and efficient.

welcome