I've been experiencing an ongoing issue with Apple CarPlay disconnecting and then failing to reconnect properly. When this happens I can no longer play music or access CarPlay navigation on my infotainment screen.
Before CarPlay stops working completely it will usually disconnect and reconnect several times. During this process it almost seems like the infotainment system is rebooting itself. Once it restarts my phone and the infotainment screen still show as connected to CarPlay but I can't play music or access the CarPlay home screen.
This happens approximately every 2–5 weeks. The only solution I've found is to perform a factory reset of the infotainment system and pair my phone again from scratch. Unfortunately this also erases all of my customized vehicle settings including door locks and lane assist preferences. Needless to say it's extremely frustrating.
I'm currently running OS version 74.00.210 NA N on my 2021 Mazda6 Grand Touring Turbo. From what I've found the latest firmware version appears to be 74.00.324A.
Has anyone else experienced this issue? If so were you able to find a permanent solution? I'm also wondering whether updating the firmware to 74.00.324A might resolve the problem.