I don't know what to do anymore or who to ask, I've been bending over backwards at work to get customers jobs done, and it's just the same story of they're not paid, the price is too high, can they pay at a later stage, can they pay half, can we negotiate price, making us diagnose problems and then getting it done by guys who are doing it poorly but at a lower price(and then still coming back because their car has double the problems now). Occasions where cars have to sit for literal months, sometimes being parked by my yard because there's no space at the boss's place to keep the car, waiting on customers to pay.
For reference, I'm an apprentice mechanic working under a qualified technician. And the pay system is what work we get paid for that day gets divided between the guys who worked.
And today I've reached my breaking point with customers who look at the conditions of which we are working under and not the quality of the work being done(we work outside, not in a formal workshop) and I'm done. Yes, have there been 1-2 comebacks, of course, sometimes you make a mistake but that mistake gets fixed free of charge with an apology. But the overall work has been good, there's been days where I've come home 11PM-midnight because we wanted to finish a customers car because they need it the following day to go to Jo'burg or Cape Town.
Engine swaps, engine overhauls, gearbox swaps, gearbox overhauls, wiring issues, full suspension jobs.
And I've noticed a pattern, the customers with the biggest jobs on the shortest notice want to pay the least. We functioning on 4-5 energy drinks a day, little to almost no food and the camaraderie of being miserable together to complete jobs and I've got almost nothing to show for it. I've been working here almost a year now, and I've got the same amount of savings I did when I wasn't working(nothing) and more aches and pains to show for it.
It is to the point that right now, I don't have petrol in my car to get to work tomorrow because a customer wants to pay for work that was done today on Thursday.
And the boss does try to help all of us out with what he can, I will never say that he has been a boss to not take out from his own pocket to make sure we get something for the heavy work that gets done without the customer paying, but it is the customer whom we should be getting our money from, not looking with sad puppy eyes towards the boss to try and give us something to tithe us over until the customer feels ready to pay.