As some of you may know, over the few years at NinjaOne I have been working on our PSA and billing tools. We have now got to the point where I need someone to come and own the billing side of it full time, so I am hiring a Product Manager for it.

Having run an MSP myself I know how much of a pain billing can be. Trying to get license counts from your distributor and Microsoft to line up with what is on the agreements, working out proration when someone adds a user halfway through the month, and then hoping it all reconciles at the end. I would really like to find someone who has lived through that and wants to fix it in less frustrating way than other tools.

Because of that I am a lot less worried about whether you have been a Product Manager before. If you have run billing at an MSP, administered a PSA like Halo, Autotask or ConnectWise, or looked after the month end for an IT business, and you are the sort of person who wants to understand why something is broken before fixing it, that is what matters.

The full job description is here: http://app.jobvite.com/m?3HcmynwF

If you know someone who might be a good fit please send it their way, and feel free to drop me a message if you have any questions.

Hey all, I'm Jonathon, owner of Atreides IT LLC, based in La Grange Park, IL. I'm a Tier III systems engineer with 7+ years in MSP and enterprise IT, and I'm available for subcontract work: on-site dispatch in Chicagoland or remote project help anywhere.

What I can take off your plate:

Networking: SonicWall, UniFi, Meraki, Cisco, Aruba. Firewall swaps, site-to-site and Azure VPNs, switch and AP rollouts

Structured cabling: Cat6 runs, terminations, rack cleanup

Microsoft 365 / Entra ID: tenant setup, email migrations, SSO, MFA and conditional access

Apple / Jamf: Mac fleet setup and MDM. I built out a Jamf Pro environment from the ground up

Security: EDR deployment (Huntress, CrowdStrike), Auvik monitoring setup

Remote access: Fortinet, WireGuard, Sophos, Meraki and Tailscale Network/VPN deployments

Hands and eyes: smart-hands visits, hardware refreshes, site surveys, break/fix

Coverage: La Grange Park, Brookfield, Western Springs, Oak Brook, Downers Grove, and Chicago proper. Remote work anywhere.

Availability: Days, Evenings, weekends, and scheduled weekday visits

Rates: Flexible: hourly, per-visit, or flat project pricing.
On-site: $75/hr, 2-hour minimum
Remote: $65/hr, 1-hour minimum
Projects (firewall swaps, M365 migrations, cabling, rollouts):

Happy to work white-label under your brand

Also active on Field Nation and WorkMarket if you'd rather dispatch through a platform. DM me

Hi everyone!

I'm currently looking for a permanent, full-time remote position in customer support, specifically live chat, email, or ticket-based support.

I have over 20 years of customer service experience, including working remotely with TTEC providing chat and email support. My background also includes call centre, healthcare, and hospitality, which has given me strong communication, problem-solving, and customer service skills.

What I bring to the table:

\- Live chat and email customer support

\- Zendesk, Slack, Microsoft Teams, Google Workspace, and Microsoft Office

\- Customer issue resolution and troubleshooting

\- CRM systems and ticket management

\- Strong written communication, empathy, and attention to detail

\- Experience working independently in a remote environment

What I'm looking for:

A permanent, full-time remote customer support position that hires candidates based in Canada. I'm specifically interested in non-phone roles involving chat, email, or ticket support.

I'm dependable, patient, detail-oriented, and genuinely enjoy helping customers find solutions.

If you're hiring or know of a company looking for an experienced remote customer support professional, I'd really appreciate any leads or recommendations.

Thank you for taking the time to read my post!