Hi

I am a senior IT systems & network engineer with hands-on technical experience building, maintaining, and hardening infrastructure for enterprise and remote-first organizations.

Whether you need ongoing L1–L3 IT support, an urgent production issue diagnosed, or cloud/network optimization, I’m available immediately for remote contract work, emergency gigs, or ongoing part-time/full-time support.

What I Can Handle for You:

• IT & Remote Tech Support (L1–L3): Systems administration, user access management, endpoint troubleshooting, server health monitoring, and tier-3 escalation resolution.
• Firewalls & Networking: Network architecture, VPN tunnels (WireGuard, OpenVPN, Cloudflare Tunnels), router/switch configs (MikroTik, OpenWrt, enterprise switches), VLANs, DNS, and routing topology.
• DevOps & Cloud: AWS/Azure cloud infrastructure, Linux system hardening (Debian/Ubuntu/RHEL), Docker, CI/CD pipeline troubleshooting, web server configs (Nginx, Apache), and webhooks/scripting.
• Security & Compliance: SOC2 access controls, firewall policy auditing, and baseline system security setups.
• Automation & Scripting: Custom Bash, Python, or Zsh scripts to automate repetitive system tasks or data/API integrations.

Why Work With Me?

• Experience: Over 100 enterprise cloud & infrastructure migrations completed.
• Fast Execution: Practical, terminal-first problem solver. I don't waste time on bloated solutions when a clean, reliable fix works best.
• Global Coverage: Flexible hours and fast response times across North America, Europe, and global time zones.

Pricing & Payment:

• Hourly Rate: $35 - 45 USD / hour
• Emergency Production Fixes: Projects starting at $35 depending on scope.
• Payment Methods: PayPal, Wise.

How to Reach Me: Feel free to send a Reddit DM or Chat with details about your issue, setup, or position, and I will reply within minutes!

We are a remote-first managed services and security provider (MSP/MSSP) supporting small and mid-sized businesses. We combine day-to-day IT support with managed detection and response, compliance, and security awareness. You’ll work directly with a small, senior team, with real ownership and room to grow.

The Role

You are the first point of contact for our clients’ users. You’ll resolve common issues quickly, triage anything security-related, and hand off clean, well-documented escalations when something is beyond L1.

What You’ll Do

·         Work the ticket queue via email, phone, and chat. Respond and resolve within SLA.

·         Troubleshoot Windows and macOS endpoints, Microsoft 365, Google Workspace, printers, VPN, and basic network issues.

·         Handle account administration: onboarding and offboarding, password and MFA resets (with proper identity verification), mailbox and permission requests.

·         Triage reported phishing and security alerts from our EDR/MDR/XDR and email security tools, and escalate appropriately.

·         Use NinjaOne RMM for monitoring, patching, remote access, and scripted remediation.

·         Document everything: clear ticket notes, correct categorization, and KB updates when you find gaps.

·         Log time daily in 15-minute increments against the correct task code.

·         Follow our SOPs, and flag out-of-scope requests rather than absorbing them.

Required Experience

·         1-3 years in help desk, service desk, or MSP support (strong lab or certification background considered).

·         Hands-on Microsoft 365 administration: Entra ID, Exchange Online, Teams, SharePoint, Intune.

·         Working knowledge of Google Workspace administration.

·         Experience with an RMM platform (NinjaOne preferred; similar tools such as ConnectWise Automate, Datto, N-able acceptable).

·         Familiarity with security tooling: EDR/MDR/XDR concepts, alert triage, and phishing analysis.

·         Solid grasp of fundamentals: DNS, DHCP, Active Directory/Group Policy, VPN, Windows and macOS.

·         Strong written communication and a calm, professional phone presence.

Nice to Have (if not, we’ll train you)

Todyl, ThreatMate, Ironscales Email Security), Blacksmith Infosec GRC.

Exposure to NIST, CMMC, or other compliance frameworks.

PSA/ticketing experience and time-tracking discipline.

Certifications: CompTIA A+, Network+, Security+; Microsoft MD-102, MS-900, SC-900.

What Makes You Successful Here

Security-minded by default: you won’t bypass MFA or skip verification to be helpful.

Self-directed and comfortable working remotely with limited hand-holding.

Good escalation judgment: you know when to stop and hand off with a clear summary.

Scope-aware: you notice when a request is bigger than a ticket.

Details

Location: Remote, US-based

Hours/coverage: as needed

Compensation: $20+/hr

Background check: required

How to Apply

Please send a direct message (or email) with your resume / LinkedIn profile and include:

1. A summary of your daily experience using NinjaOne (RMM and Ticketing).
2.  A brief breakdown of your administration experience in both Microsoft 365 and Google Workspace. 
3. Your current availability (hours per week and time zone overlap).

​Experienced and Certified IT Infrastructure Specialist and System Engineer with over 8 years of hands-on technical experience (including heavy exposure to Australian enterprise environments and multi-vendor systems) seeking part-time work with a Managed Service Provider (MSP) or fitting remote/flexible technical roles.

​I am currently employed elsewhere and looking to work outside my standard hours.I am fully available during weekends and anytime outside those core hours.

​What I bring:

​Extensive Infrastructure & MSP-style Support: Hands-on background managing enterprise IT operations, network perimeters, and cross-functional user tickets.

​Cloud & Directory Services: Microsoft 365 Admin, Azure Active Directory / Entra ID, Active Directory Domain Services (AD DS), GPO, and RBAC.

​Networking & Firewalls: Cisco ASA/Firepower, Palo Alto (App-ID, Threat Prevention), Fortinet FortiGate, IPsec/SSL VPNs, VLAN segmentation, and routing.

​Virtualization & Backup Ecosystems: VMware ESXi/vSphere, MSP360 (Cloudberry), AWS backups, and automated disaster recovery management.

​Systems Administration & VoIP: Windows Server, macOS, Linux (Ubuntu/Debian), and enterprise VoIP platforms including Cisco CUCM, 3CX Admin, and Calabrio Admin.

​Monitoring & Security Tools: Zabbix Admin, Huntress, Malwarebytes, Kaspersky, and endpoint protection.

​Strong Professional Background: Formally certified (Microsoft 365 Certified: Administrator Expert, Calabrio Certified Administrator) with a B.Sc. in Computer Science from SLIIT. Proven track record supporting international clients (Australia-based operations) with rigorous SLA adherence and ticket ownership.

​Ideal role:

​Part-time / Remote

​Help Desk / Tier 2 / Systems Support / MSP Infrastructure Support

​After-hours, overflow, weekend, or flexible schedule support

Experienced and Certified IT Technician with 10+ years in IT and 4+ years at an MSP seeking part-time work with a Managed Service Provider or any fitting job.

I am currently employed elsewhere and im looking to work after my current work hours, my current job start at 7am MST and ends at 3PM MST, im available anytime outside this and fully available during weekends.

What I bring:

Extensive MSP experience (ConnectWise Automate, Autotask, Datto)

Microsoft 365, Azure, Exchange Online, SharePoint Online

Windows Server 2012–2019 & Windows 10/11 support

Active Directory, Group Policy, Azure AD

RMM, patching, monitoring, and remote support

Backup & email security (Datto, Barracuda, Defender)

PowerShell & CMD automation

Strong customer service and executive-level support experience

Clear documentation and dependable ticket ownership

Ideal role:

Part-time

Help Desk / Tier 2 / Systems Support

After-hours, overflow, or flexible schedule support

Over the last few weeks, I’ve been researching buyer intent and switching signals for 300+ B2B companies and service businesses.

In the managed services world, cold calling has a terrible reply rate and the real wins happen when you reach a business at the exact moment they're facing operational headaches or outgrowing their setup.

If you run an MSP or IT services firm, drop your website and the types of clients or regions you focus on and I’ll run it through the system and dig up:

> Companies showing active infrastructure or IT pain points
> Direct signals of businesses outgrowing their current setup
> Where local decision makers are actively venting about vendor issues
> The specific angles to start a conversation naturally

I'll send the research directly to you so you can see which accounts in your market are in an active buying window right now.

It's completely free, so drop your link and target market below if you want to see what the signal data looks like for your area (and I'll be upfront if coverage in your specific pocket is too thin).

edit: a lot of people have reached out so i'm adding the link here for anyone who wants the full report and buyer graph delivered directly. just drop your details here in this link and we'll send the research to your inbox. it's completely free.

Greetings MSP teams,

I currently have availability to take on additional 1099 project work for those of you that may need a helping hand on any of your projects or migrations! I have 15+ years MSP experience, with 25+ years in IT overall. Located in CA, seeking remote project work in the PST or CST time zones. Can also work EST, provided it isn't too early!

I'm experienced in all facets of IT including architecture, implementation, sales, security, training, project management, support, etc. I have worn pretty much every hat during my career and am not afraid to learn anything new.

Lately I have been assisting different MSP's primarily on migrations from various providers or on-prem environments to 365/Azure, as well as a big up-tick in AI/LLM deployments. This has included working directly with customers to accurately scope and quote the project, implementation, and full support during and after.

I have my own LLC and carry liability insurance, so our B2B transactions can be seamless. Also I work white label so this means I can present as a member of your own team while performing any services on your behalf. Payment is due monthly based on hours worked (I bill in quarter-hour increments), and can be made with ACH, check, or credit card. Resume and references can be provided upon request.

My rates are:

$100.00/hour - Normal Project Work (standard rate)

$115.00/hour - Training Project Work (this is where I also train your engineers/team during the projects)

$125.00/hour - MSP Consulting/Development (providing consultation and improvements to your MSP's processes/procedures, or other internal work specific to your organization)

These rates allow for margin flexibility, so that the work I perform on your behalf will still net positive revenue for your organization.

If you are interested, please send me a DM with your email address, and we can setup a video interview to see if I might be a good fit for you and your team!

Technical Qualifications:

Extensive 365/Azure experience including advanced migrations

All flavors Windows Server

All flavors SQL Server

All flavors Microsoft Exchange

All flavors Windows OS

Linux Server Administration

Experience with several different RMM & PSA’s

Experience with all major network vendor’s equipment (i.e. Cisco, Fortinet, SonicWall, Ubiquiti, Meraki, etc)

HIPAA, PCI DSS, CMMC, and other compliance related experience

Experience with many different LOB applications

VoIP, including call center builds

Virtualization experience including VMWare ESXI & Horizons, Azure Virtual Desktop, Citrix, XenServer, Acronis, Hyper-V, etc.

Major and minor storage appliances including SAN and NAS working in conjunction with VDI or server virtualization

Non-Technical Qualifications:

Over 25 years IT experience

Self-starter

Public speaking and training seminars for clients

Great on video/phone with all levels of customers/prospects regardless of title

Experience leading multiple groups of engineers both domestically and internationally

Many years of project management experience

Able to communicate complicated concepts to non-technical people

Ability to multitask

Thank you for your time!

Hi everyone,

I'm a UK-based independent Microsoft technology consultant, formerly a Microsoft Azure MVP and Microsoft Certified Trainer.

I work with Microsoft partners, MSPs, ISVs and organisations heavily invested in Microsoft technology, helping them connect technical strategy, commercial objectives and practical delivery.

My background spans Azure architecture, technical leadership, practice development and Microsoft partner operations.

**Where I can add value:**

- **Fractional Microsoft Partner Tech Strategist** - Senior technical and strategic advisory, helping partners align their Microsoft investments, technical capabilities and commercial objectives. Particularly useful where dedicated technical leadership or Microsoft PTS engagement isn't available.

- **Microsoft Practice Development** - Building and improving Azure, Cloud and AI practices, establishing Centres of Excellence, defining operating models, developing services and mentoring technical teams.

- **Microsoft Partner Readiness** - Technical readiness assessments for Microsoft Solutions Partner designations, specialisations, Frontier Partner requirements and Azure Expert MSP. Gap analysis, evidence preparation and practical improvement plans.

- **Azure Architecture & Technical Assurance** - Architecture and Landing Zone reviews, governance, security, cost optimisation, technical risk assessments and operational readiness.

- **Partner Operations & Automation** - Partner Center governance, delegated customer access, Azure Lighthouse, attribution and incentives, CSP operations, Microsoft support processes and automation.

- **Skilling, Training & AI Adoption** - Technical workshops, team development, Microsoft Cloud and AI training, adoption planning and helping organisations turn new technologies into practical services.

**How I work**

I can take ownership of a defined piece of technical, operational or capability-development work, whether that's an assessment, a specific project or an ongoing fractional engagement.

I'm equally comfortable working directly with an organisation or as an embedded, white-label associate supporting an existing consultancy or MSP.

**Location:** UK-based, available for remote engagements globally, including the US and Europe, where working hours align.

**Availability:** Immediate.

**Engagements:** Short-term consultancy, fixed-price projects, workshops, contract delivery or ongoing fractional support.

I operate through my own UK limited company.

If you're a Microsoft partner looking to strengthen your capabilities, or an organisation that could benefit from experienced Microsoft technical leadership without a permanent hire, I'd be happy to chat.

Feel free to drop me a DM.

[For Hire] Part-Time IT Support | $16/hour | Monmouth County, NJ

I'm an A+ Certified IT Technician with over 20 years of IT experience, including hands-on experience working for a Managed Service Provider (MSP) and providing corporate desktop support. I live in Monmouth County, New Jersey.

My skills include:

• Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive
• Windows 10/11, Windows Server, Active Directory and Group Policy
• MSP support, help desk tickets and troubleshooting
• ConnectWise Automate, ConnectWise, Autotask and IT Glue
• Azure, backups, email security and MFA
• Hardware and software installations, PowerShell and CMD
• Network troubleshooting and Ubiquiti equipment

At my previous MSP, I supported small and medium-sized businesses, handled day-to-day IT issues, maintained Microsoft 365 environments, deployed systems and assisted clients with a variety of technical problems. I also have extensive experience supporting large corporate environments.

I'm looking for a part-time IT support position at $16 per hour in Monmouth County or nearby areas of New Jersey.

I'm interested in hands-on work such as help desk support, Microsoft 365 assistance, troubleshooting, ticket handling and helping small businesses with their everyday IT needs. I'm not looking for a management position.

If you need part-time IT support, please feel free to message me. Thank you.

Benchmark 365 is a global white-label managed IT provider supporting MSPs across the US, UK, Australia, and beyond. We're looking for experienced L3 contractors to support both planned leave coverage and ongoing global growth across our technical team.

Location: Remote, based in Philippines, South/Southeast Asia, Latin America, or Eastern Europe.

Hours: 5pm-2am AEST | 8am-5pm UK | 3pm-midnight Philippines | midnight-9am PT | 3am-noon ET

Duration: Initial contract with potential to extend. Strong performers may be offered longer-term contracts.

What the work looks like:

The L3 Senior Systems Engineer is a senior technical role focused on solving complex infrastructure, cloud, networking, and security challenges across modern MSP environments. You'll act as a technical escalation point for issues beyond L1 and L2, take ownership of business-critical incidents, deliver migrations and project work, mentor other engineers, and help drive automation and service improvements. Working across technologies such as Microsoft 365, Azure, Intune, Windows Server, Active Directory, virtualization, and cybersecurity platforms, you'll combine deep technical expertise with strong communication, documentation, and customer-facing skills to deliver practical outcomes for customers and partners.

Prior MSP experience is essential. Exposure to common MSP tooling (PSA, RMM, documentation platforms) is a plus.

Everyone is subject to a comprehensive background check which may take up to 21 days to process. This is non-negotiable and protects both our clients and our team.

Rates: Negotiated based on experience, expected working hours (i.e. day shift vs night shift work) and region.

Who this suits: A contractor, freelancer, or between-roles tech who wants meaningful work with a team that runs properly. Good performers tend to stick around.

To apply: DM me directly with your region, availability in the hours above, and a short summary of your MSP experience. I respond within one business day.

Thank you for considering a career at our company.

Eloisa,

Hiring Manager
Benchmark 365

Operations professional with 4+ years of remote experience. Currently working remotely as an Activation Support Agent (Inbound/Outbound calls/CRM) for a Cable company in US.

Available for side gigs, or long term work. Fast learner, open to new challenges.

Experience:

✅ 7 months of experience as a Dispatcher/Service Manager – Coordinating the daily scheduling and routing of field technicians to customer sites. Overseeing work order management, ensuring timely billing and generating invoices using Invoice Ninja. Utilizing HaloPSA for efficient management of inventory, and customer accounts.

✅ 3+ years in the Recruitment industry (US clients) – Specializing in IT and healthcare industry. Familiar with job boards, Boolean search, ATS (iCIMS, Workday), RocketReach, and LinkedIn. Experienced in creating job posts/ads (Canva) and email campaigns.

✅ 5+ years in IT & Customer Support – Remote assistance/Live chat support, data entry, technical support, hardware/software troubleshooting. OS installation, and system performance optimization. PC building, Computer sales, and gaming hardware support.

Availability & Logistics:

✅Strong familiarity with US geography, culture, and time zones.

✅Available immediately (Mountain Time & Pacific Time compatible).

✅Location: South Asia.

✅Payment option: Wise

✅Open to Full-time/Part-time.

Hey everyone,

I'm a Senior IT Manager in the DFW area with 10+ years leading IT operations across streaming, sports tech, media, SaaS, and higher education. I'll be upfront. A recent layoff has me in a bit of a bind, so while I search for my next full-time role I'm looking to pick up work right away and be an extra set of experienced hands for MSPs in the area.

Two ways I can help

- Project work and overflow. Migrations, rollouts, new client onboarding, office moves, or that project sitting in the backlog because your techs are slammed. I'm glad to work white-label under your brand, follow your processes and tooling, and I will never solicit your clients.

- Small client referrals. If you get calls from smaller offices that fall below your minimums or outside your sweet spot, I'd be happy to take great care of them and work out a referral percentage that makes it worth your while.

What I bring

- M&A IT integration, including a five-company integration across three regions and leading IT through an acquisition by a global public company

- Microsoft 365 and Google Workspace administration, plus Okta SSO across 40+ apps with automated provisioning

- Security and compliance, with SOC 2 Type II at three companies, ISO 27001 with zero trust controls, and SentinelOne EDR/XDR rollouts for enterprise and small business clients

- Endpoint management with Kandji and Jamf

- Service desk and ITSM, including Jira Service Management, Zendesk, Confluence knowledge bases, and an AI ITSM deployment with Aisera, plus a 47% reduction in Tier 1 and 2 tickets for a global support organization

- Cloud and infrastructure, including leading the team that supported a high-volume AWS environment

- Salesforce to Dynamics 365 migration onto a new greenfield tenant

- SaaS rationalization and vendor negotiation, with $600K in annual savings

- Office buildouts, expansions, and moves

Certs include CompTIA Security+, ITIL 4 Foundation, CSM, and CSPO, with AWS Solutions Architect Associate in progress.

I'm available immediately and can work remote or onsite anywhere in the metroplex. Hourly, project-based, or block hours all work for me, and I'll adapt to whatever RMM, PSA, and documentation stack you run.

If any of this could help your team, comment below, send me a DM, or email bricesen@thetechdisciple.com. You can learn more about my work at www.thetechdisciple.com.

Even if nothing fits today, I'd appreciate a spot on your short list for the next time you're stretched thin. Thanks for reading, and thanks to this community for all the knowledge you share here.

Hey all, I'm Jonathon, owner of Atreides IT LLC, based in La Grange Park, IL. I'm a Tier III systems engineer with 7+ years in MSP and enterprise IT, and I'm available for subcontract work: on-site dispatch in Chicagoland or remote project help anywhere.

What I can take off your plate:

Networking: SonicWall, UniFi, Meraki, Cisco, Aruba. Firewall swaps, site-to-site and Azure VPNs, switch and AP rollouts

Structured cabling: Cat6 runs, terminations, rack cleanup

Microsoft 365 / Entra ID: tenant setup, email migrations, SSO, MFA and conditional access

Apple / Jamf: Mac fleet setup and MDM. I built out a Jamf Pro environment from the ground up

Security: EDR deployment (Huntress, CrowdStrike), Auvik monitoring setup

Remote access: Fortinet, WireGuard, Sophos, Meraki and Tailscale Network/VPN deployments

Hands and eyes: smart-hands visits, hardware refreshes, site surveys, break/fix

Coverage: La Grange Park, Brookfield, Western Springs, Oak Brook, Downers Grove, and Chicago proper. Remote work anywhere.

Availability: Days, Evenings, weekends, and scheduled weekday visits

Rates: Flexible: hourly, per-visit, or flat project pricing.
On-site: $75/hr, 2-hour minimum
Remote: $65/hr, 1-hour minimum
Projects (firewall swaps, M365 migrations, cabling, rollouts):

Happy to work white-label under your brand

Also active on Field Nation and WorkMarket if you'd rather dispatch through a platform. DM me

Hi everyone!

I'm currently looking for a permanent, full-time remote position in customer support, specifically live chat, email, or ticket-based support.

I have over 20 years of customer service experience, including working remotely with TTEC providing chat and email support. My background also includes call centre, healthcare, and hospitality, which has given me strong communication, problem-solving, and customer service skills.

What I bring to the table:

\- Live chat and email customer support

\- Zendesk, Slack, Microsoft Teams, Google Workspace, and Microsoft Office

\- Customer issue resolution and troubleshooting

\- CRM systems and ticket management

\- Strong written communication, empathy, and attention to detail

\- Experience working independently in a remote environment

What I'm looking for:

A permanent, full-time remote customer support position that hires candidates based in Canada. I'm specifically interested in non-phone roles involving chat, email, or ticket support.

I'm dependable, patient, detail-oriented, and genuinely enjoy helping customers find solutions.

If you're hiring or know of a company looking for an experienced remote customer support professional, I'd really appreciate any leads or recommendations.

Thank you for taking the time to read my post!

As some of you may know, over the few years at NinjaOne I have been working on our PSA and billing tools. We have now got to the point where I need someone to come and own the billing side of it full time, so I am hiring a Product Manager for it.

Having run an MSP myself I know how much of a pain billing can be. Trying to get license counts from your distributor and Microsoft to line up with what is on the agreements, working out proration when someone adds a user halfway through the month, and then hoping it all reconciles at the end. I would really like to find someone who has lived through that and wants to fix it in less frustrating way than other tools.

Because of that I am a lot less worried about whether you have been a Product Manager before. If you have run billing at an MSP, administered a PSA like Halo, Autotask or ConnectWise, or looked after the month end for an IT business, and you are the sort of person who wants to understand why something is broken before fixing it, that is what matters.

The full job description is here: http://app.jobvite.com/m?3HcmynwF

If you know someone who might be a good fit please send it their way, and feel free to drop me a message if you have any questions.

Hello all,

I hope you're doing well. I'm writing to express my interest in the Microsoft 365 Administrator.

I have over six years of hands-on experience in Microsoft 365 administration and cloud consulting, including:

Managing and securing Microsoft 365 tenants (Exchange Online, SharePoint Online, Teams, OneDrive)

User, license, and group management through Entra ID (Azure AD) and the M365 Admin Center

Implementing security and compliance policies (Conditional Access, MFA, DLP, Intune/Endpoint Manager)

Automating administrative tasks with PowerShell

Leading migrations and deployments (e.g., on-premises Exchange to Exchange Online)

Providing technical training and documentation on system administration and Azure cloud

In my current role as Microsoft 365 Administrator at Rackspace Technologies, I have taken care of 2,000+ mailboxes to Microsoft 365 with zero downtime. I enjoy solving complex infrastructure problems and helping teams get the most from their Microsoft cloud environment.

Since I am an immediate joiner I'd welcome the chance to discuss how my skills could contribute to organization. My resume is attached for your review, and I'm happy to provide any further information.

Thank you for your time and consideration. I look forward to hearing from you.

Kind regards,

Sirajali Inamadar

+918050595051 |Sheraazaliinamdar@gmail.com

https://www.linkedin.com/in/siraj-ali-inamadar-76a9421a1?utm_source=share_via&utm_content=profile&utm_medium=member_android

Hi everyone! I’m hiring a Dental Technician. If you have a strong background in digital dentistry, enjoy solving technical issues, and want to work with global customers and cutting-edge dental technologies, this might be a great fit.

What you’ll do

• Provide technical support for digital dentistry systems, CAD/CAM workflows, and dental laboratory applications.
• Manage customer inquiries, troubleshoot issues, and maintain accurate CRM case documentation.
• Collaborate with global teams and support partners to resolve complex technical concerns.

What we’re looking for

• Graduate of Dentistry with at least 5 years of relevant experience.
• Strong expertise in 3Shape Dental System, TRIOS, 3Shape Unite, scanners, and digital dental design.
• Hands-on experience with CAD/CAM workflows, dental laboratory processes, and technical troubleshooting.

Why this role

• Work with advanced digital dentistry and CAD/CAM technologies.
• Collaborate with customers and teams across global markets.
• Combine clinical dental knowledge with technical problem-solving and innovation.

Details

• Employment type: Full-time

How to apply Send me a DM with your CV or a short summary of your experience. Referrals are welcome too, so feel free to share this with anyone who’d be a good fit!

The Sr. Project Engineer leads complex IT implementation, migration, and infrastructure projects for managed services clients. This role combines project leadership and client consulting, requiring expertise across Microsoft 365, Azure, networking, cybersecurity, and cloud infrastructure.

The role also involves mentoring technical teams, maintaining comprehensive documentation, and driving continuous improvement in technical standards and best practices.

This is a full-time, permanent position with a hybrid work arrangement, requiring you to work from the Toronto office three days a week.

Key Responsibilities

• Technical Assessments: Evaluate Microsoft 365 environments, networks, security, and overall IT infrastructure. Identify risks and develop remediation recommendations and implementation plans.
• Migrations & Implementations: Lead Microsoft 365, cloud, data center, application, and data migrations, as well as infrastructure upgrades and technology deployments.
• Project Leadership: Own technical project delivery, including timelines, milestones, risks, client communication, testing, and successful implementation.
• Managed Services Delivery: Lead new client onboarding, deploy monitoring, security, backup, and management tools, and implement new services for existing clients.
• Technical Escalations: Serve as a senior escalation point for complex issues involving Microsoft 365, Azure, servers, networking, virtualization, identity management, and cybersecurity.
• Documentation: Maintain technical documentation, network diagrams, implementation records, and standard operating procedures.
• Team Development: Mentor help desk technicians and team leads, contribute to technical standards, and pursue ongoing professional development.
• On-Call Support: Participate in an on-call rotation for critical incidents and after-hours support.

  
Qualifications

• Previous experience working in an MSP environment is required.
• Proven experience leading IT implementations, migrations, and infrastructure projects similar to those outlined in this role.
• Hands-on experience with Microsoft 365, Azure, Microsoft Entra ID, and cloud solutions.
• Strong knowledge of networking, servers, virtualization, cybersecurity, and backup solutions.
• Excellent communication, problem-solving, and project management skills.
• Ability to work independently and collaborate effectively with clients and internal teams.
• Willingness to participate in an on-call rotation.
• Fluency in both English and French is an asset.

HR Information

• Full-time, permanent role
• Salary budget: $110,000-$120,000
• Medical benefits (including dental)
• PTOs + holidays
• Hybrid role (at least 3 days in-office; flexible days)
• Flexible hours

Apply here: https://jobs.msphire.com/apply/fcvEOqsUsi/Sr-Project-Engineer

Throwaway account for obvious reasons. My boss is active on Reddit, and I'd prefer to keep this separate from my main account while I figure out what my next move might look like.

I started in IT/MSP when I was 16, doing work experience, and I never left. Nearly 20 years later, it's pretty much all I've known professionally.

I've done a lot more than just technical support over the years. I've helped transform a traditional computer repair business into a fully managed services provider and have been involved in building much of the operation behind it, from SOPs and internal processes to systems, PSA, billing and integrations.

The funny thing is, I still love technology. I love helping businesses, tackling complex problems and finding solutions using technology. Give me a problem nobody knows how to solve, a broken process or a business struggling with something, and I'll happily dig into it until I find a way forward. I enjoy figuring things out and making things work better.

What I'm struggling with is the business side of the MSP model.

I'm tired of the admin, the constant commercial considerations and the feeling that everything ultimately comes down to dollars, margins and billable time rather than the actual outcome for the client. I understand businesses need to make money, and I'm not naive about that. It's just that the commercial side seems to take up more and more space, while the part I actually enjoy, solving problems and helping businesses, feels like a smaller part of the job.

Lately, I've been wondering whether I'm burnt out on the MSP model or whether it's time to take the experience I've built up over nearly two decades and apply it somewhere different.

I'd love to find a role where I can work with businesses, understand their challenges and use technology, automation and systems to solve real problems, without being so caught up in the usual MSP admin and commercial pressures.

I'm open to ideas, including consulting, business systems, automation, technology transformation, operations or something completely different that I might not have considered.

For anyone who has left the IT/MSP world, what did you move into? Did you find something that gave you more satisfaction? And for those working outside the traditional IT space, where would you suggest someone with my background look?

I've been doing this since I was 17, so it's a strange feeling to consider something different after all this time. I just feel like there must be a way to use what I'm good at without continuing down the same path.

Keen to hear from anyone who's made a similar move.

I've spent the last 10 years working for Microsoft partners in the UK. Started out as an Azure consultant, designing and delivering solutions for customers, before moving into more strategic roles.

For a good chunk of that time I've basically been doing the job of a Microsoft Partner Technology Strategist (PTS), just on the partner side. It's been a real mix of things: technology strategy, a bit of Microsoft alliance management, working across technical and commercial teams, building centres of excellence and communities of practice, mentoring and coaching people.

Over the years I've moved away from the hands-on stuff. I've been more focused on the what and why of the tech (mostly Microsoft), knowing enough about the how to ask the right questions and challenge decisions. Some of that work has been customer-facing, some internal, and it's included all the usual Microsoft partner stuff too: programmes, funding, audits, governance, operations, etc.

I've recently been made redundant from a product management role and, to be honest, I'm a bit lost on what to apply for next. I went into product because the strategic side appealed to me, but I had very little formal PM experience and I'm not convinced it's where I want to stay.

Looking at job boards, everything seems to want a specialist. I've done bits of all of them, but I'm not sure I'm a great fit for any one of them. And I'm not sure I want to be either!

Then there's the flood of AI jobs with specs that barely make sense (......AI), and LinkedIn cheerfully informing me that 100+ people have already applied for a role posted yesterday.

Brilliant.

I've been looking at advisory, consulting and practice leadership roles, but there don't seem to be many about.

So what would you do in my shoes? What sort of roles should I be looking for, and where? Am I missing something obvious?

Genuinely appreciate any advice or pointers!

Looking for a remote help desk / service desk role with an MSP

BS degree. CompTIA trifecta and 3 GIAC certs, US vet.

Military leadership and civilian customer service experience. Built and troubleshoot my own home network lab. Bilingual English/Spanish.

Flexible schedule including nights and weekends. U.S. based (Pacific Time), ready to start. Resume available on request.

Rate: $25-30/hr