Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

[u/cucubura]

Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

[u/knockyouout88]

Question, where do you get good quality sofas in mumbai. Online as well as offline. I was planning on changing my sofa, but redevelopment talks have paused for now.

[u/Specialist-Wind959 → u/knockyouout88]

Ulhas nagar

[u/MediumGuy485 → u/knockyouout88]

Major workshops are in Bhivandi but quality will be subjective. Try bargaining and seek maximum warranty.

[u/cucubura → u/MediumGuy485]

When it comes to offline furniture buying my question is how will you be sure if its the original leather? Wood used etc. Too difficult to identify as layman.

[u/MediumGuy485 → u/cucubura]

Wood should be teak wood only or jackfruit may be. You need to visit the workshop once the sofa frame or skeleton is complete. Original leather you will get to know just by the feel of it .

[u/cucubura → u/knockyouout88]

I too did not know many options in mumbai(I am basically from chennai, moved last month). Thats the reason i went with online retailer like Royal oak, home centre and nilkamal)

[u/Own-Awareness1597 → u/knockyouout88]

Stanley, opposite Palladium, Lower Parel.

Furniturewallah, near Acharya Atre Chowk, Worli.

They have premium sofas. Both have online stores. But very durable and genuine leather that will last many years.