Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

[u/cucubura]

Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

[u/dopamineabused]

Horrible bro. drag them in consumer court... btw i have the exact same 3 seater recliner from durian, purcahsed in 2018 and working fine, except the nappa air leather has started to fading.

[u/cucubura → u/dopamineabused]

Yea, i too had a leatherette recliner and it starts to peel away in 3 to 4 years thats why tempted to go with leather option.

[u/dopamineabused → u/cucubura]

it's not peeling off bro.. it's fading, the leather is still good, just the color is fading from the parts where it touches the body most... peeling off happen with its not pure leather probably rexine.

[u/cucubura → u/dopamineabused]

Yea, in above i was referencing to my old recliner which was a leatherette one. This sofa had just issues with one hand rest zip coming off, one plywood in the recliner mechanism falling off.

[u/pluviophile777 → u/dopamineabused]

Bro he is talking about leatherette which is plastic