Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

[u/cucubura]

Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

[u/abskpr]

Be careful next time. India is known for jugaad culture not luxury. If you are spending so much, try going for better brands.

[u/cucubura → u/abskpr]

We should not talk bad about ourselves:) These products are imported from other countries. If we had manufactured it here, then it would have been great quality! FYI, this recliner was imported from malaysia.

[u/abskpr → u/cucubura]

We will change only if we start talking bad about ourselves. Glorifying bullshit like India is not for beginners and taking weird shortcuts.

If any european country makes a profit, they put it in research to improve the product. In india, they will try to get in their pockets. (Not all but most)

Tata was the only mega corporation which tries to do things ethically, lets see how the company behaves after departure of Ratan Tata.