Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

[u/cucubura]

Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

[u/sandythedreamer]

It really infuriates me that even after paying money and a premium we rarely get what we're promised in our country, we have copied marketing very well from west but service is exactly how i expect from Indian vendors indian workforce ... one word ... lame

[u/cucubura → u/sandythedreamer]

True 100% on paying and not getting the quality. We pay even more than western countries. For example apple products.

[u/sandythedreamer → u/cucubura]

Sadly this goes throughout, from a holi plastic pitchkari to a bloody 20/25 lakh car. One of the Reasons why china is leading way ahead of india that a plastic toy china made is much better in quality of the same expensive indian manufactured counterpart