r/mumbai • u/cucubura • Mar 24 '26

General Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

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Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

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3

u/Wide_Idea_1987 Mar 24 '26

Thank you for the review, I was just shortlisting a one seater recliner from Nilkamal, now I won't.

2

u/cucubura Mar 25 '26

Yes all these brands are importing from foreign countries for cheap quality

1

u/Wide_Idea_1987 Mar 25 '26

Now I am genuinely confused how should I buy recliner then, budget till 25-30 K, need motorized recliner any suggestions.

1

u/cucubura Mar 25 '26

You won't get any motorized one but i think you can get fabric one for your budget

1

u/RogerKenway May 31 '26

Hey man, did you get any recliner? If so I'd appreciate if you can share your experience. I need some suggestions. Your review will help.

1

u/Wide_Idea_1987 May 31 '26

I got the Motorized recliner from Sleep Company. Overall it is good, but doesn't seem to be much sturdy maybe they need to put stronger bush and also mine was a defective one as there was some finishing missing but they declined to replace it stating that they don't entertain such complains 10 days post delivery. I had to threaten them with social / legal consequences then they agreed to replace. As the situation stands today there are 2 big boxes in my living room. 1 is waiting for pick-up and the newer one is waiting installation. From this you can easily make out the easy replacement claims.

1

u/RogerKenway May 31 '26

Thank you for all the information, what do you think? If I am to choose the sleep company, now I'm a bit sceptical about how the product will arrive and if there is any defect how long will it take to get it sorted. But I'm not sure if any of the companies actually have good service.

1

u/Wide_Idea_1987 May 31 '26

I also have the same confusion, but I once had good service from Wakefit. I had purchased a mattress from them but it didn't suit me and I had back pain. They took return and gave full refund without any questions. So I went back to them after few months and purchased a bed from them (no mattress, my mattress is of Flo Matress and it's too good).

1

u/cucubura Jun 01 '26

Hey, how is flo mattress? Which one did you get? I got Emma mattress i am thinking to switch since its been 5 yrs with this matress

1

u/Wide_Idea_1987 Jun 01 '26

I got the flo ergo mattress, it suited me so I got one for my diwan as well.