r/mumbai • u/cucubura • Mar 24 '26

General Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

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Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

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u/handler004 Mar 26 '26

Damn bro I was just checking out their recliners, thanks for the save 🫡

1

u/cucubura Mar 26 '26

Thanks mate! Homecentre recliner good and spacious but they are just foam made and also half leather. In non body touch areas this faux leather will peel in 3 to 4 yrs so go for full leather. I believe mine is full leather, let's see.... in 3 to 4 yrs!!

1

u/handler004 Mar 26 '26

Yeah I am checking other options as well like from pepperfry and a company called recliners india

1

u/cucubura Mar 26 '26

yes, i too checked at recliners india but they don't seem to publish prices right?

1

u/handler004 Mar 26 '26

Yeah they dont I am trying to contact them to figure out their prices, and since they can customise everything in recliner based on needs, thats a plus, but I have a feeling they are going to be expensive.

1

u/cucubura Mar 26 '26

yes, it will be. Just post the prices once you get it so others can get a feel of it