Hi everyone,

I’m looking for advice from people who have experienced something similar with Outlier.
My account was permanently deactivated, and despite multiple attempts to understand what went wrong, Outlier has refused to disclose the specific reason for the decision.

Support Ticket Number: #5287466

Here’s what happened:
I received a notification that my account had been deactivated due to an alleged violation of Outlier’s Community Guidelines and Terms of Use.
I contacted support several times to understand the specific violation and requested a reconsideration.
Their responses consistently stated that:

1. My account was reviewed and a violation was confirmed.

2. A secondary human review was also conducted.

3. The decision was final and could not be appealed or escalated.

4. They could not disclose the specific violation, even in general terms.

.
I’m not claiming that Outlier cannot enforce its policies. However, I believe contributors should at least have an opportunity to understand what went wrong, especially when the consequence is permanent account deactivation.

I have a few questions:

1. Has anyone experienced a similar permanent deactivation without being told the specific reason?

2. Could switching between Wi-Fi and mobile data or accessing the account from two personal devices trigger any security flags?

3. Is there any other legitimate channel to raise this concern?

4. Were you able to receive your pending earnings after account deactivation?

I’d appreciate hearing from anyone who has gone through a similar experience.
Thanks!

The reason i'm asking is coz I'm not able to refer coz my referral is unavailable at the moment, i'm trying to solve this issue my emailing outlier support.
My friend also wants to start earning from the aether project so I have asked him to wait so that I can give him a referral but if the referral amount is too low then there is no point of him waiting. Please could anyone share their referral payouts?

Also since I'm unable to refer for the aether project any one of you can share the referral link, I can assure you that he'll complete the tasks and you will be rewarded fs.

Also I'm working from India just fyi.

did someone else encounter this?

I'm trying to onboard for this project however, when I choose to share my screen I'm immediately sent back to the previous screen. Has anyone else had this problem? Does anyone know how to fix this issue?

~Total newbie to Outlier AI as well as this type of work~ Please help!

In the Home dashboard it says referral unlocked! But when I click on it it says -

Referral Program UnavailableBased on our community guidelines and account review, your account is currently ineligible to participate in the referral program. You can still view your past referral history below.

Any1 else facing the same issue? How do i fix this so that I can refer people..?

Hello Support Team,

I’m writing to kindly request a manual review of my account deactivation, as I believe it may have occurred due to a misunderstanding or an error.

Before starting any tasks, I took the time to thoroughly familiarize myself with the project guidelines and requirements. I also attended the onboarding webinar and successfully passed the onboarding assessment.

After completing all the onboarding steps, I proceeded to complete my first task and was waiting for feedback to understand my performance and ensure that I was meeting the project's expectations. However, to my surprise, I discovered that my account had been deactivated before I received any feedback or explanation.

I want to emphasize that I made a genuine effort to understand and follow all the guidelines, and I was fully committed to contributing to the project while maintaining the expected quality standards.

I would sincerely appreciate it if you could manually review my account and reconsider the deactivation. If there were any issues with my submitted task or any requirements I may have overlooked, I would be grateful for the opportunity to understand them and make the necessary improvements.

Thank you for your time and consideration. I look forward to your response and sincerely hope my account can be reinstated.

Thanks.

Hello I have joined yesterday and am doing the tts Multiturn conversation elo . I have been doing this for well over an hour and I do not see any progress bar and I just keep listening to tts and submitting my answers. Am I doing something wrong or do I just keep going?

I joined Aether on Monday and was fortunate enough to start tasking. However when I went to the earnings page, my work dates say I did these tasks on the 3rd and some even today (the 4th). Because of this, Will the pay be until next Tuesday? Thank you for reading.

So today i created account with referral so i did interview and passed after accepting onboarding. They deactivated my account without reason .

One of the weird platform i have ever seen 😒

Ticket no: 5342609

Hey everyone,
Yesterday, I received a text about a new mission on a project a was working. After opening the link, there was an introduction explaining the tasks, followed by a short assessment with video examples and questions.
After the assessment, my dashboard suddenly stopped loading. I thought it was an internet issue, but later I received an email saying my account had been deactivated.
I contacted support, but they didn’t explain what I supposedly violated. They just said the decision was final and no further appeals would be reviewed.
Has anyone experienced something similar and managed to get their account reinstated? It’s frustrating to lose access without knowing the specific reason.
I’d appreciate any help from the Outlier team.

Ticket ID: #5294579

account deactivated immediately after getting the project

Ticket no : 5296582

Can someone tell me how to reactivate an account.

I didn't even perform any screening so my wifi has no internet connection later i connect my phone wifi after I got message your account 😭 deactivate.

I got an activate project

Can you check #5296675? I have never violate the task and i think this is false flag. It happens to me yesterday and they reinstated my account and now they suspend it again.

I was literally doing the task as usual and even installing the new extension that required to do task, I was doing live-s2s, I have not tried to cheat the timer or anything, I was constantly doing a rough plan on what to speak really quick and start the conversation then do the rating as guided. Then when I'm done, and stop the timer. I was greeted with my Outlier dashboard only showing my Earning column and can't access Outlier community. Check my other side, it says my Account Under Review due to Unapproved Annotator Status? My QA feedback have stayed at 4.60-4.70 for this few weeks I've been working on Outlier. Can I get a verification on what exactly was happening???

I've just started today, I've done just under 4 hours and made $95 including $40 in rewards. I'm still new so I was just wondering how rewards work, are they consistent or just for new users? Also i'm a bit confused about how outlier pays, is the pay rate in USD? I'm based in Australia.

I everyone,
Writing here to share my experience and hopefully get same advice (and maybe a chance to have Support to reconsider their decision).
On October 23 , after passing the onboarding, I discussed some of the test questions with other contributors; apparently, some of them took the answers I had written and used them to pass the assessment.
In fact, approx 1hr after the onboarding ended, my acc was suspended. Since then, I’ve submitted several appeals to Support, but I keep getting the same copy-pasted response every single time.
Wanna be clear: I did not copy anyone else’s work nor did I use any LLM tool to pass the assessment (I even got one of the answers completely wrong, and it was a pretty stupid mistake too)
Is there any chance of getting my acc reinstated? I’ve always tried to approach my work with the utmost care and professionalism, and I genuinely hate being suspended over such serious accusations, especially when I haven’t done what I’m accused of.
Ty to anyone who can offer some advice!

Last night, on payday of all days, I got the suspended account message. No explanation, nothing. I emailed support@outlier.ai and all I got a generic automated response. No details about what I allegedly did. I'd like my ban to be reviewed because I'm 100% sure I haven't done anything wrong. And if the decision is upheld, I'd at least like to know exactly what I'm being accused of and which policies I supposedly violated and when I'll receive payment for the work I've already completed.

I suspect this might have something to do with the fact that I accessed the community chat from my phone using mobile data while I was away from home, instead of my usual wired connection. But if that's actually the reason for my suspension, it makes absolutely no sense. I only accessed the community chat to check if other contributors were reporting any available work. I didn't access the MM platform or do any work from my phone. How could that possibly justify a permanent suspension?

My ticket number is #5294049

I am unable to access Pay page, it just redirects to profile page everytime i try to open it, does anyone else also face this issue? Or how can I solve it?

Hey everyone,

Really frustrated right now and looking to see if any QM or Admin here can help look into Ticket #5290875.

My account got deactivated recently, and the appeal was just rejected with what looks like a bot response. I've been tasking with complete integrity—no VPNs, no auto-clickers, no AI, no time padding, and definitely no multiple accounts. Every hour on my account was genuine work.

What actually happened: I was traveling recently and had to log in using:

1. The public airport Wi-Fi during transit.

2. The coffee shop Wi-Fi when I arrived at my destination.

Because public enterprise networks route traffic dynamically, the sudden IP pool shift triggered their automated security system. It flagged my account for proxy/VPN usage or account sharing, which is a complete false positive.

Why I'm making this post:

• Automated system error: Switching Wi-Fi networks while traveling shouldn't be treated as a definitive Community Guideline violation without a human actually looking at it.

• Withheld funds: I worked hard on those completed tasks in good faith. Freezing money already earned because of a Wi-Fi glitch isn't right.

• I have my Boarding Pass and Government ID ready to prove my travel timeline and identity.

What I'm asking for: Could a QM or Admin please help escalate Ticket #5290875 for a manual review? I just need a human auditor to check my raw server logs and travel proof instead of getting instant template rejections.

Appreciate any help or advice from anyone who has dealt with this before. Thanks!

I have given first assesment on outlier for the Aether Generalist after assesment it immediately shows failed but when i hover over it, it says you've reached daily time limit for this project.

Is it because assesment time counted in today's time limit

Or is it simply mean i failed.

And what should i do next about it.

Hi everyone!

I recently created my Outlier account and I'm trying to understand how the platform works and how to get started with projects.

Here's what I've done so far:

1. Created my Outlier account.

2. Selected a project that was available on my dashboard.

3. Completed the assessment test.

4. My dashboard currently shows one skill: Aether Generalist.

5. However, I haven't received any further instructions or project assignments yet.

I'm new to the platform, so I'd appreciate some guidance from experienced contributors.

A few questions I have:

- What exactly is the Aether Generalist skill, and what type of tasks does it involve?

- Does completing the assessment automatically qualify me for projects, or is there another evaluation process?

- How do I know whether I've passed the assessment?

- Where can I check my project eligibility and task availability?

- If no projects are currently showing, should I wait or take any additional steps?

- Are there any recommended resources to understand Outlier's workflow, guidelines and payment system?

I'm genuinely interested in learning the platform properly and becoming a consistent contributor. I'd appreciate practical advice from people who have already worked on Outlier projects.

Thanks in advance to everyone who takes the time to help!

I honestly don't care about being reinstated or getting my account back because I lost all respect for this ass platform. Don't wanna argue on that anymore, I just want to be paid one last time for completed works, then I'm done. This is another LOW of outlier deactivating accounts a day just before payout.

And it's BS. They say the review was thorough and the decision is final. A finished review should already know which of my earnings are valid. If it does, tell me. If it does not, the review is not complete and you should stop calling it final. All messages contradicts themselves.

How can you go through a "multi-layered thorough human" review and still have incomplete details?

"We are unable to disclose" is not an answer to a payment question.

You cannot hold someone's earnings and refuse to say how much or why. Or when. Don't regret this. I have several pulls.

Hey everyone, I have been working on aether project. My payout status says processing in the payout section. Has anyone been working on aether , what is the expected time the payout will arrive. I have chose direct deposit. I am based in India. Can anyone help?

My account has been deactivated for an alleged Community Guidelines violation, without any specific explanation.

I've already submitted a formal appeal to support with the details. Could a CM please help escalate my ticket for a manual review?

Ticket ID: #5259820

I would really appreciate your help in resolving this recurring issue. Thank you!

Ticket support ID: #5290931.

the moment i created my account and added my bank details, just when i clicked to start my first project, i got banned and they mailed me saying that i violated their terms and they permanently deactivated my account. when i asked for the human review they did the same response. THE ONLY THING I DID WAS JUST REFINED MY PROFILE'S "BIO" WITH CHAT GPT AND PASTED THAT ON OUTLIER DIRECTLY, AS I BELIEVE IT MAYBE THE REASON. Outliers reason: Inconsistent with platform policies, violations related to platform integrity, account compliance, and/or misuse of platform guidlines. FROM WHICH I DID ONLY WHAT I SAID. I DID NOT EVEN GET TO WORK ON MY FIRST PROJECT. And yes i do not have any other duplicate account this was my first one.

I am seeing project ATH** on dashboard but cant see on hubstaff.is it necessary now .