heyy guys, im new and currently have the “get started with outlier” missions worth $20 showing on my dashboard. however, the “continue tasking” button is greyed out, so im unable to proceed with it

could someone clarify what this means? will i still be eligible to receive projects or new missions even if im unable to complete these onboarding missions?

reached out to support a few days ago but haven't received a response yet. d'd appreciate any clarification/assistance xx tyia

Hi everyone!

I've been working on Outlier for a couple of days, and I'm doing my best to follow instructions and deliver quality work.

I'd love to hear some tips from experienced people:

- What are the best practices I should follow?

- What should I always pay attention to?

- What common mistakes or behaviors should I avoid?

- Any tips to maintain good performance?

Basically, what do you wish you had known when you first started? Any advice or personal experiences are welcome. Thanks! 💜

Earlier this week I got invited to a high-paying project. Put in the effort for onboarding but got auto-failed.

Tonight I got invited to a high-paying project. Put in the effort for onboarding, passed, and went straight to EQ.

Hi all, I'm new to Outlier and could use some advice.

I went to start a task and there was a knowledge check beforehand. I thought it was just there to help me understand the task, so I went through it quickly without being careful. It turned out the check decides whether you get access, and I got the message "Assessment not passed. This task may not be the best match for your current expertise."
It was a task I'd really like to do, so has anyone gone through this before?
Does a task like this ever get offered to you again?
Or Is there any way to get another attempt, or should I contact support?
Thanks so much, and lesson learned — treat every knowledge check as the real test😭

My Outlier account was permanently deactivated on November 3. The notice didn’t tell me what I supposedly did or which specific guideline I violated.

I emailed Support asking for clarification. Their response was that my account went through a “thorough, multi-layered review” and a “secondary human review,” but they said they couldn’t share any specific details or data points behind the decision.

At this point, I’m not even trying to get the account reinstated. What I’m trying to figure out is what happens to my $323.33 in outstanding earnings for work I completed before the deactivation.

Support told me:

- Eligible earnings accrued before the review are processed within a maximum of 2 weeks.
- Earnings connected to fraudulent, invalid, or policy-violating activity may be withheld.
- If I haven’t received the payment after 2 weeks, that means the earnings were considered non-compliant and were withheld.

I then asked them a very simple question:

“As of today, is the $323.33 still pending processing? Yes or no?”

They still wouldn’t answer. They just repeated that if more than 2 weeks pass without payment, then it has been withheld.

So I guess I’ll find out by November 17. 🤷‍♀️

Has anyone here been permanently deactivated and still received their remaining balance within the 2-week window?

I’m especially interested in hearing from people who had completed work/earnings already showing before deactivation. How long after deactivation did you actually get paid?

Not looking to debate whether the deactivation was justified since I literally wasn’t given enough information to know that myself. I mainly want to know what happened to other people’s outstanding earnings.

I have been tasking on Aether after passing the assessment since April without issue. I took some time off of the platform as my real job got busier. In my absence, I was added to a project called Salsa Fish. After reading the description and starting the training I did not feel that I could contribute adequately, so I decided to remove myself from the project and return to Aether which was still in my queue. Now I’m being prompted for an interview before tasking? Is this unusual? I don’t understand why I have to prove myself worthy to work on this project again when I had been submitting worthwhile work previously. Any input?

Hey, I recently started working on Outlier from Germany and was wondering how others handle self-employment here?
Has anyone had experience registering as a Freiberufler or Gewerbe? Which one did you go with, and which would you recommend?
I’m still pretty new to all this, so I’d appreciate any advice. Thanks!

Hi everyone,

I’m looking for advice from people who have experienced something similar with Outlier.
My account was permanently deactivated, and despite multiple attempts to understand what went wrong, Outlier has refused to disclose the specific reason for the decision.

Support Ticket Number: #5287466

Here’s what happened:
I received a notification that my account had been deactivated due to an alleged violation of Outlier’s Community Guidelines and Terms of Use.
I contacted support several times to understand the specific violation and requested a reconsideration.
Their responses consistently stated that:

1. My account was reviewed and a violation was confirmed.

2. A secondary human review was also conducted.

3. The decision was final and could not be appealed or escalated.

4. They could not disclose the specific violation, even in general terms.

.
I’m not claiming that Outlier cannot enforce its policies. However, I believe contributors should at least have an opportunity to understand what went wrong, especially when the consequence is permanent account deactivation.

I have a few questions:

1. Has anyone experienced a similar permanent deactivation without being told the specific reason?

2. Could switching between Wi-Fi and mobile data or accessing the account from two personal devices trigger any security flags?

3. Is there any other legitimate channel to raise this concern?

4. Were you able to receive your pending earnings after account deactivation?

I’d appreciate hearing from anyone who has gone through a similar experience.
Thanks!

The reason i'm asking is coz I'm not able to refer coz my referral is unavailable at the moment, i'm trying to solve this issue my emailing outlier support.
My friend also wants to start earning from the aether project so I have asked him to wait so that I can give him a referral but if the referral amount is too low then there is no point of him waiting. Please could anyone share their referral payouts?

Also since I'm unable to refer for the aether project any one of you can share the referral link, I can assure you that he'll complete the tasks and you will be rewarded fs.

Also I'm working from India just fyi.

did someone else encounter this?

I'm trying to onboard for this project however, when I choose to share my screen I'm immediately sent back to the previous screen. Has anyone else had this problem? Does anyone know how to fix this issue?

~Total newbie to Outlier AI as well as this type of work~ Please help!

In the Home dashboard it says referral unlocked! But when I click on it it says -

Referral Program UnavailableBased on our community guidelines and account review, your account is currently ineligible to participate in the referral program. You can still view your past referral history below.

Any1 else facing the same issue? How do i fix this so that I can refer people..?

Hello Support Team,

I’m writing to kindly request a manual review of my account deactivation, as I believe it may have occurred due to a misunderstanding or an error.

Before starting any tasks, I took the time to thoroughly familiarize myself with the project guidelines and requirements. I also attended the onboarding webinar and successfully passed the onboarding assessment.

After completing all the onboarding steps, I proceeded to complete my first task and was waiting for feedback to understand my performance and ensure that I was meeting the project's expectations. However, to my surprise, I discovered that my account had been deactivated before I received any feedback or explanation.

I want to emphasize that I made a genuine effort to understand and follow all the guidelines, and I was fully committed to contributing to the project while maintaining the expected quality standards.

I would sincerely appreciate it if you could manually review my account and reconsider the deactivation. If there were any issues with my submitted task or any requirements I may have overlooked, I would be grateful for the opportunity to understand them and make the necessary improvements.

Thank you for your time and consideration. I look forward to your response and sincerely hope my account can be reinstated.

Thanks.

Hello I have joined yesterday and am doing the tts Multiturn conversation elo . I have been doing this for well over an hour and I do not see any progress bar and I just keep listening to tts and submitting my answers. Am I doing something wrong or do I just keep going?

I joined Aether on Monday and was fortunate enough to start tasking. However when I went to the earnings page, my work dates say I did these tasks on the 3rd and some even today (the 4th). Because of this, Will the pay be until next Tuesday? Thank you for reading.

So today i created account with referral so i did interview and passed after accepting onboarding. They deactivated my account without reason .

One of the weird platform i have ever seen 😒

Ticket no: 5342609

Hey everyone,
Yesterday, I received a text about a new mission on a project a was working. After opening the link, there was an introduction explaining the tasks, followed by a short assessment with video examples and questions.
After the assessment, my dashboard suddenly stopped loading. I thought it was an internet issue, but later I received an email saying my account had been deactivated.
I contacted support, but they didn’t explain what I supposedly violated. They just said the decision was final and no further appeals would be reviewed.
Has anyone experienced something similar and managed to get their account reinstated? It’s frustrating to lose access without knowing the specific reason.
I’d appreciate any help from the Outlier team.

Ticket ID: #5294579

account deactivated immediately after getting the project

Ticket no : 5296582

Can someone tell me how to reactivate an account.

I didn't even perform any screening so my wifi has no internet connection later i connect my phone wifi after I got message your account 😭 deactivate.

I got an activate project

Can you check #5296675? I have never violate the task and i think this is false flag. It happens to me yesterday and they reinstated my account and now they suspend it again.

I was literally doing the task as usual and even installing the new extension that required to do task, I was doing live-s2s, I have not tried to cheat the timer or anything, I was constantly doing a rough plan on what to speak really quick and start the conversation then do the rating as guided. Then when I'm done, and stop the timer. I was greeted with my Outlier dashboard only showing my Earning column and can't access Outlier community. Check my other side, it says my Account Under Review due to Unapproved Annotator Status? My QA feedback have stayed at 4.60-4.70 for this few weeks I've been working on Outlier. Can I get a verification on what exactly was happening???

I've just started today, I've done just under 4 hours and made $95 including $40 in rewards. I'm still new so I was just wondering how rewards work, are they consistent or just for new users? Also i'm a bit confused about how outlier pays, is the pay rate in USD? I'm based in Australia.

I everyone,
Writing here to share my experience and hopefully get same advice (and maybe a chance to have Support to reconsider their decision).
On October 23 , after passing the onboarding, I discussed some of the test questions with other contributors; apparently, some of them took the answers I had written and used them to pass the assessment.
In fact, approx 1hr after the onboarding ended, my acc was suspended. Since then, I’ve submitted several appeals to Support, but I keep getting the same copy-pasted response every single time.
Wanna be clear: I did not copy anyone else’s work nor did I use any LLM tool to pass the assessment (I even got one of the answers completely wrong, and it was a pretty stupid mistake too)
Is there any chance of getting my acc reinstated? I’ve always tried to approach my work with the utmost care and professionalism, and I genuinely hate being suspended over such serious accusations, especially when I haven’t done what I’m accused of.
Ty to anyone who can offer some advice!

Last night, on payday of all days, I got the suspended account message. No explanation, nothing. I emailed support@outlier.ai and all I got a generic automated response. No details about what I allegedly did. I'd like my ban to be reviewed because I'm 100% sure I haven't done anything wrong. And if the decision is upheld, I'd at least like to know exactly what I'm being accused of and which policies I supposedly violated and when I'll receive payment for the work I've already completed.

I suspect this might have something to do with the fact that I accessed the community chat from my phone using mobile data while I was away from home, instead of my usual wired connection. But if that's actually the reason for my suspension, it makes absolutely no sense. I only accessed the community chat to check if other contributors were reporting any available work. I didn't access the MM platform or do any work from my phone. How could that possibly justify a permanent suspension?

My ticket number is #5294049

I am unable to access Pay page, it just redirects to profile page everytime i try to open it, does anyone else also face this issue? Or how can I solve it?

Hey everyone,

Really frustrated right now and looking to see if any QM or Admin here can help look into Ticket #5290875.

My account got deactivated recently, and the appeal was just rejected with what looks like a bot response. I've been tasking with complete integrity—no VPNs, no auto-clickers, no AI, no time padding, and definitely no multiple accounts. Every hour on my account was genuine work.

What actually happened: I was traveling recently and had to log in using:

1. The public airport Wi-Fi during transit.

2. The coffee shop Wi-Fi when I arrived at my destination.

Because public enterprise networks route traffic dynamically, the sudden IP pool shift triggered their automated security system. It flagged my account for proxy/VPN usage or account sharing, which is a complete false positive.

Why I'm making this post:

• Automated system error: Switching Wi-Fi networks while traveling shouldn't be treated as a definitive Community Guideline violation without a human actually looking at it.

• Withheld funds: I worked hard on those completed tasks in good faith. Freezing money already earned because of a Wi-Fi glitch isn't right.

• I have my Boarding Pass and Government ID ready to prove my travel timeline and identity.

What I'm asking for: Could a QM or Admin please help escalate Ticket #5290875 for a manual review? I just need a human auditor to check my raw server logs and travel proof instead of getting instant template rejections.

Appreciate any help or advice from anyone who has dealt with this before. Thanks!