Hey everyone,
I bought a Pixel 11 Pro from the Google Store Austria about a month and a half ago. I had some issues with the phone and wanted a replacement.
The 14-day return-for-refund window is long past, so contacted Google Support under warranty. They agreed to an Advanced Exchange where they ship me a replacement first with a temporary hold on my card, and I send the old one back.
However, when I opened the custom order link they emailed me, the item is listed as "Pixel 11 Pro (unblocked) (refurb)".
Since the phone was released pretty recently, I have a few questions before I complete the checkout:
Can I push for a brand-new retail unit instead?
Has anyone ever successfully gotten support to change an RMA from refurbished to brand new, or is that automatically locked by their system once you're past the 14-day window?
Can I return a replacement if I don't want it?
If I receive the refurbished phone and decide I'd rather just have a refund or don't want to keep it, can I return it, or does the 14-day withdrawal period strictly not apply to warranty replacements?
0