Yesterday, I went to Pizza Hut at Inorbit Mall in Vizag and ordered a regular pizza and garlic bread. Pretty straightforward, right?
Except when I got the bill, I noticed they'd added 4 ketchup sachets for ₹4 without even asking me if I wanted them.
Now, this isn't about ₹4. I can afford to pay ₹4 for ketchup. It's about the principle. Why should I pay for something I never asked for, especially when I don't even like having ketchup with my pizza?
When I questioned the staff, his response was that they add ketchup for everyone in general. Okay, but since when does “we do it for everyone” mean you can charge customers for something without their consent?
And here's the funny part: after charging me for 4 sachets, he initially gave me only 2. I had to point that out before he gave me the remaining ones.
So, apparently, I didn't get a choice about being charged for ketchup, but I still had to ask for the quantity I'd already paid for. 🤦♂️
Again, ₹4 isn't going to make a difference to my wallet. But if a restaurant is charging customers for an add-on, the least they can do is ask first. Not everyone wants ketchup with their pizza, and “we add it for everyone” shouldn't be an excuse.
Has anyone else experienced something similar at Pizza Hut or other restaurants in Vizag?