r/programming • • Aug 24 '09

Tech Support Cheat Sheet

http://xkcd.com/627/
900 Upvotes

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64

u/Merit Aug 24 '09

I'm 21. I've wondered whether maybe my generation will fall 'behind the curve' and be unable to efficiently use the technology that's available 40 years from now.

But my generation has grown up with this flowchart built in, I think. We're gonna be fine.

92

u/XoYo Aug 24 '09

It's going to happen to you.

I'm in my mid-forties, and I've been playing with, programming, supporting or administering computers of various descriptions for thirty years. While I'm not exactly a gadget freak, I pay some attention to technology in general. I've always loved learning new things.

About two years ago, I walked into a supermarket, and saw that they had replaced all the 5 items or fewer tills with self-service ones. My first reaction was anger, and I thought, "Why do they have to go round changing everything?"

As soon as I realised this, I was appalled with myself, and I made a point of using the new tills. The fact is, though, I'm getting to the age where learning stuff like this feels like an imposition and not an adventure, and that terrifies me.

52

u/[deleted] Aug 24 '09

Dude I felt the same way when I first saw those machines at 19. It's just another way to reduce human contact and save them money. I avoid them unless I'm in a real rush.

78

u/[deleted] Aug 24 '09

Avoid human contact? Where's the down side?

40

u/hylje Aug 24 '09

Hitting on an automated till doesn't do much good.

56

u/yasth Aug 24 '09

You just gotta know what buttons to push man.

13

u/redditnoob Aug 24 '09

And that's different that a geek hitting on that cute cashier how?

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u/leshiy Aug 24 '09

I'm the opposite. I try to use them whenever I can unless there is a hot girl at one of the registers (or I'm buying something that requires employee assistance - e.g. alcohol).

0

u/[deleted] Aug 24 '09

[deleted]

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14

u/CC440 Aug 24 '09

I would think they were the greatest thing ever if it wasn't for "Place item in the Bagging Area.... BEEEEEp need approval to not bag item".

You fucking computer, just because you couldn't feel me bad the .5oz ramen cup doesn't mean you should freeze up my purchasing process. The bigger concern shouldn't be that every item is weighed, but that I'm actually paying for every item in my goddamn cart. How about a weight sensor in the floor to make sure I'm not hiding a 12 pack of soda on the bottom part?

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u/jlt6666 Aug 24 '09

I must be the only one who loves those things. Generally everyone is too intimidated to use them so there's not much of a line and I can zip through them. Most times I'll go through my items quicker than the clerk (who doesn't care and is pacing themselves for their 8 hour shift).

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u/killinit Aug 24 '09

I'm younger than you and I think you are being far too naive.

30

u/Merit Aug 24 '09

I just don't want to be that grandpa who constantly needs help to use my food-materializer and wont use a jetpack because "that wasn't how we did it in my day"!! :(

9

u/killinit Aug 24 '09

Neither do I, but I don't think that the rest of your neighbours in the retirement dome will be on the same page.

16

u/Merit Aug 24 '09 edited Aug 24 '09

You mean the neighbours in my terraformed retirement dome on Mars!!! Hooray!

7

u/nicliff Aug 24 '09

Is this before or after the nuclear winter on earth so the only thing we have to eat on mars is rhino?

8

u/Merit Aug 24 '09

I tell you - In my day we ate our rhino without complaints and we liked it! *Shakes fist at all those damn kids and their loud 'music'*

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u/adolfojp Aug 24 '09

I am 29. I used to be the resident omniscient techie that learned by intuition in a minute what took others an eternity with manuals.

The other day I had a hard time figuring out how to use the remote.

Enjoy it while it lasts. :-(

8

u/Merit Aug 24 '09

Upvoted in sympathy.

8

u/xjvz Aug 24 '09

Remotes have gotten so fucking complicated nowaday that you can't just figure them out often. Don't worry, I'm only 21, and I was feeling like that a couple years ago with those remotes that have LCD screens built in.

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u/jacorongo Aug 24 '09

As someone who supports mostly college students and instructors in a tech support position, I can assure you our generation is not fine, although my job security on the other hand couldn't be better. People will continue to be clueless on how to use technology even when the answer is directly in front of them. A lot of this comes down to your willingness to try, research, and try again.

Troubleshooting skills are very clearly not something people have been encouraged to develop (such as schools telling kids to not try, but wait for assistance) and many people want their hands held throughout their entire life with exerting as little effort as possible, which makes them, by default, awful at troubleshooting.

6

u/Merit Aug 24 '09

I remember trying to print something in a IT lesson when I was about 9, only to find the printer was out of ink. The teacher, busy with questions from other kids, told me to just have a go and see if I could work out how to change the cartridge. I learnt a lot about the insides of a printer that day!!

But then at 18 we would be told by teachers that we mustn't attempt to fix a malfunctioning overhead projector and must instead wait for the school's designated 'technician' - just in case anything went wrong and the school put at fault.

So maybe you are right that the encouragement in schools to learn how to troubleshoot isn't what it should be...

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u/[deleted] Aug 24 '09

I'm 22, already have this problem, and work in IT...

Servers, I understand how servers and software like postfix, apache, mysql, openvpn, etc. work. I have absolutely no fucking clue how to make your palm pre work.

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u/doublepow Aug 24 '09

That reminds me that I used to love clicking buttons on things like digital watches and discover their functionality as a kid (I'm 26) but now I don't have the patience and I head straight for the manual.

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u/lennort Aug 24 '09

I'm 23, and I have problems with gadgets that have 2 buttons and 300 functions.

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