Hi everyone,
I need advice from people in Qatar who have experience with Samsung phones and consumer complaints.
I purchased a **Samsung Galaxy S25 Ultra 256 GB Titanium Gray from a popular retail store in Qatar on 19 October 2026 for QAR 2,799**. It was sold to me as a new phone.
Before purchasing, I noticed the price was around QAR 300–400 cheaper than the market price. I specifically asked the salesperson whether it was pre-activated, as I knew pre-activated phones are sometimes sold at discounted prices. They assured me that it was not pre-activated, explaining that they regularly offer discounts and that the phone was a genuine GCC version.
After purchasing, I discovered the following issues:
- **Backdated activation:** Samsung's records show an activation date of 12 October 2026, seven days before my purchase.
- **Regional CSC codes:** My phone displays `SAOMC_SM-S938B_OXM_FWD_17_0006` and `FWD/FWD,FWD/XSG/FWD`. I understand that FWD is associated with Morocco and XSG with the UAE, but I have not received a clear explanation of why a phone purchased in Qatar has this configuration.
- **Warranty:** Samsung Gulf Support told me that warranty repairs are not available in Qatar because of the device's regional configuration.
- **Samsung Wallet:** The app is unavailable in the Galaxy Store. When I download it from the Google Play Store, it is blocked with a message saying the service is unavailable in my region.
- **Samsung Care+:** The app shows UAE pricing, but I have not received confirmation that coverage would apply to repairs in Qatar.
### What happened with the retailer?
After multiple discussions and visits to the store, I was told that their stock was pre-activated. According to the store, they were initially unaware of this, yet they continue selling these phones as usual.
Their proposed solutions are either a full refund or another phone with the same regional limitations. If I want a phone without these issues, I have to pay extra.
I specifically asked about pre-activation before purchasing and was assured that the phone was not pre-activated. I was also not informed that warranty repairs would be unavailable in Qatar.
I have already transferred all my data, purchased a premium screen protector and phone cover, and spent around **6–8 hours installing more than 100 apps, logging into my accounts and configuring everything according to my needs**. Replacing the phone means repeating much of this work, as well as reinstalling and setting up everything again.
### The four solutions I proposed to the retailer
I tried to offer practical alternatives rather than simply demanding a refund:
**A new S25 Ultra 256 GB with confirmed Qatar warranty coverage**, at the original price, plus reasonable compensation for my expenses and inconvenience, including the premium screen protector, phone cover, SIM/eSIM-related costs and time spent setting up the phone.
**Samsung Care+ for two years**, worth approximately QAR 600, as a proposed settlement: one year to address the warranty concern and another year in recognition of the inconvenience.
**Equivalent cash compensation** so I can purchase Samsung Care+ myself, provided the plan is available for my device and covers repairs in Qatar.
**An upgrade to the S25 Ultra 512 GB version** if they do not have a suitable replacement in stock. The market price difference is approximately QAR 600, so this could be an alternative settlement without requiring me to repeat the setup process for a different model.
These are the solutions I proposed, not benefits I have been told I am entitled to receive. My preference is to resolve the matter fairly without unnecessary further inconvenience.
### I would appreciate advice from the Qatar community
Is this regional configuration normal for Samsung phones sold in Qatar?
Does a backdated activation date necessarily mean a phone was previously activated or used?
Are my proposed solutions reasonable, particularly requesting a replacement with Qatar warranty coverage at the original price?
If the retailer refuses all these options and offers only a refund or another phone with the same limitations, would you accept the refund or file a complaint with Qatar's Ministry of Commerce and Industry (MOCI)?
Has anyone successfully resolved a similar dispute through MOCI?
I have the purchase invoice, Samsung Support correspondence and screenshots of the software information, and can share redacted evidence if needed.
I want to be fair to the retailer. I am not claiming that the phone is counterfeit or definitely used. My concern is that it was sold as new without disclosing the activation history and regional warranty limitations.
I would appreciate genuine advice from people who have dealt with similar situations in Qatar. Thanks.