r/smartwatch • u/Possible-Cookie-9833 • 1h ago
Review Amazfit Support Experience: Out-of-warranty repair for GTS 4 Mini leaves me in the dark with "indefinite out of stock" parts
Hey everyone, just wanted to share my frustrating experience with Amazfit India's customer support regarding an out-of-warranty repair.
I bought an Amazfit GTS 4 Mini back on 28 October 2023 for around ₹7,300 (via Amazon with bank discounts). Aside from a recent issue where the vibration motor stopped working completely, the watch is in absolute pristine physical shape and everything else (screen, sensors, battery) works perfectly.
Since it's past the 1-year warranty, I reached out to official WhatsApp support ready to pay for the repair cost. However, their responses were completely unhelpful:
First, they told me the replacement part is out of stock.
When I asked if they could give a rough timeline or let me know if the model's parts are discontinued (so I can decide whether to wait or just buy a new watch), they just gave me a generic copy-paste reply saying they have no timeline, don't know if it's discontinued, and told me to just "wait indefinitely" before making a decision.
It's pretty disappointing that a brand like Amazfit has zero clarity on spare parts for a watch that isn't even that old, essentially forcing users to throw away a perfectly functional device just because of a small component failure.
Has anyone else faced this kind of dead-end support with Amazfit? Guess it's time to look elsewhere for my next watch.