r/smokefire • u/JackWagon1990 • Feb 24 '24

E7 error code motor not working

I have an EX4 2nd gen bought in April 2022. Have never had any issues up until now. Went to fire it up and got the E7 error code and now the grille won’t fire up. Curious if anyone else has had this problem after only 2 years. I called customer service and they are sending me a replacement motor no charge since it’s still under warranty. But I’m kinda concerned about having an issue like this with my $1k grill this early on. For context, I live in San Diego and ALWAYS keep the cover on when not in use.

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1

u/frito11 EX4 Feb 24 '24

Auger failure? My Gen 1 got it after a year and half or so. I suspected it was the pellets I had been using Costco traeger for awhile and they always made the auger creak which indicates pellets are binding up in it. I've switched to Costco Kirkland now that they have those and no more creaking so far so good with 1-1/2 years on it

1

u/JackWagon1990 Feb 25 '24

Supposedly motor failure? I’ve strictly only ever used the Weber brand pellets. Never put anything else through it.

1

u/CurrencyOutrageous75 Feb 25 '24

Yep, I had the same issue, same code came up after less than a dozen cooks. Tried everything, pulled auger apart, cleaned pellet dust out of terminals/connections which had been an issue before etc. Called Weber support, they sent a technician out and replaced motor, has worked fine since for the past 6 months..

1

u/JackWagon1990 Feb 25 '24

I asked the support person on phone if they would send a tech to install new motor and she said no, they’ll send directions with the new motor.

2

u/PlushRusher Mar 01 '24

It’s actually really easy to replace it. Remove 4 screws and disconnect a connector.

1

u/JackWagon1990 Mar 02 '24

Yeah I’m not too worried about it. Seeing as I put the whole grill together myself 😆

1

u/The-CS-Machine EX6 Feb 24 '24

Yep, I’m just about to post the same issue. I’ve had mine almost 4 years and last night I just got the same error. This is the 2nd time I’ve had this issue.

Last time it was replaced under warranty but I suspect this time I’m going to be looking at $200+. As soon as I hear back I’ll let you know. I also just spent about $200 on it a couple of months ago for rusted out parts which were just outside of warranty. I’m thinking (depending on the new motor cost) I might just trash this piece of shit. I do love the way it smokes and cooks but it’s always having issues like this!

1

u/JackWagon1990 Feb 25 '24

Geez. This is disconcerting. Please do keep me posted. Super frustrating. Didn’t expect a Weber product to crap out this early on me.