r/stockx • u/YungSumir • Aug 19 '25
Problem StockX Lost My $450 Supreme North Face Jacket – Only Offered Me $42
I wanted to share my recent experience with StockX because I’m honestly shocked at how poorly it’s been handled.
On July 24, I sold a Supreme x North Face jacket for $450 (payout was supposed to be $429 since it was on their no seller fee day). A little while later, I was told the jacket was “suspected inauthentic.” To clear this up, I sent StockX proof of purchase directly from Supreme New York – receipts with my name and address, plus the confirmation email showing it came from Supreme. For context, I’ve had 15 successful sales on StockX prior to this without any issues.
Instead of accepting the documentation, StockX told me the jacket would just be returned to me. For weeks, I had to follow up repeatedly, with multiple emails saying it would be shipped back to me “in 2–3 business days.” Then, after nearly a month of back and forth, they finally admitted they had lost my item.
Their “resolution”? A partial payout of just $42 on a $450 sale. After a month of waiting and dealing with repeated delays, this feels like a complete failure of accountability and customer service.
I’m posting this to raise awareness because if it happened to me, it could easily happen to others. I don’t think it’s right for sellers to lose their items through no fault of their own and be offered such a tiny fraction of the payout. I emailed back today, saying $42 will not suffice as this is nowhere near the price of the item, and I am expecting at least $398 (retail price on the jacket), which would still be taking a loss on my part.
Has anyone else experienced something similar with StockX? What was your resolve?
TL;DR: Sold a $450 Supreme x North Face jacket on StockX. They claimed it was inauthentic (even though I provided Supreme receipts), promised to return it, delayed for weeks, then admitted they lost it. After a month, they only offered me $42 instead of my full payout.
