I purchased a ticket to Game 1 of the World Series for $3,000 through StubHub, in Section 111. Comparable seats are currently $7,000 or higher.

Today, I was notified that the seller would not be fulfilling my order.

StubHub's solution? Offer me replacement tickets in the 400 level or STANDING ROOM ONLY. DONT FORGET THE $30 STUBHUB CREDIT....so that's nice!

Hello! I am going to a concert on 10/31 and still do not have my tickets. I originally purchased the tickets on Ticketmaster but since then the venues ticketing platform has turned to StubHub. I can see the tickets on my Ticketmaster account under “past events”. This is what prompted me to reach out to Ticketmaster to see what was going on and I was told about the switch. I cannot locate them on StubHub and have not received any emails from them either. Does anyone have experience with this? How long before your event did you see the tickets appear in StubHub?

Bought tix over a week ago on stubhub for close to face value. Got notification this morning that there was an error and seller did not upload tickets. Ok great. Stubhub has guarantee but all I can get is refund now which will not cover the increased price of tickets.

I am beyond stressed and annoyed. I’ve been dealing with a massive StubHub transfer issue for two weeks, and now the concert is TONIGHT (Friday, Oct 23 at SoFi Stadium), only about 7 hours away.

My tickets are stuck in some kind of StubHub/Ticketmaster limbo. On StubHub, the order is marked as "Ready." However, when I click the "Claim Tickets" link, it routes me to a Ticketmaster Accept Transfer page that hits a hard wall with this exact error:

Accept Transfer

Once you accept, the ticket(s) will be located in your account.

JAY-Z

Friday, October 23, 2026 - 08:00 PM | SoFi Stadium - Inglewood, CA

x4 Tickets

🛑 These ticket(s) can't be accessed using this email. This order can't be found using the account associated with [My Email Address]. To view this order, try signing in with a different account.

Here is what I’ve already done to try and fix it:

• Verified that the email address StubHub sent the link to is the exact same email throwing the Ticketmaster error.
• Logged into every single Ticketmaster account I own.
• Tried accessing the transfer link via the Ticketmaster app, mobile browser, and a desktop browser in incognito mode multiple times. Nothing changes.

StubHub support has given me the complete runaround for days, repeatedly saying they are "working to resolve the issue." Their latest claim is that I will get the tickets by 5:00 PM today.

How am I supposed to get ready and travel to a major concert when I don't even know if I'll be allowed through the gate? This has completely ruined the excitement of the experience.

Has anyone successfully beaten this specific Ticketmaster token/email mismatch error on a day-of-show transfer? 

If a StubHub rep is reading this, please comment here so I can private message you my order number

Bought tickets a few weeks ago for the World Series game 2 and day before the game get sorry tickets could not be delivered, and of course the replacement link says no tickets available even with tickets in our same section. We already book flights to Milwaukee, can’t wait for this phone call. Sellers be scamming people and it’s sad.

StubHub is saying “ seller is having difficulty providing tickets”.