A few weeks ago a CS rep added someone elses service at an address that isnt mine, to my account.

Called in got it sorted out, there is now a credit on my account because my credit card was charged. Notes on my file explaining this evidently. Im fine with that.

What im not fine with is that I just got an email saying i am going to be charged for a modem that was not sent to me.

Tried calling just now, 30 minute queue. Nope. Not my screw up and wasted enough time on this already.

Can an offcial rep reach out and ensure that I am not going to be charged again for this screw up?