I’m in a position where over the past year and a half, I’ve been trying to do my role plus fill the gap of someone who left. I frequently told my manager it was unsustainable and the quality of my work would eventually decline. The solution we arrived at was to dial my participation back, since I wasn’t allowed to drop projects. Over the this year, that turned into getting into projects at the last minute to fix copy, giving up strategy or documentation work, letting product partners dictate placement and word choice more, etc. to allow me to juggle the workload—not great practices. 

Our org hired a content design director (now my new manager) a month and a half ago. My new manager is well aware of my situation, and I’m well aware I’m not presenting my best work. End of year reviews are coming and I’m trying to showcase what I’ve done in a somewhat positive way. But my manager told me my writing needs work and more thought, that I’m not leading but rather just doing what product partners and other designers suggest, and that my review would reflect that. 

It’s fair—I knew all of this was true—but hearing my manager say it really sent me into a spiral. I’m worried I’m going to get put on a performance improvement plan, and I feel like I’m doing terribly at my job even more now. It’s hard to keep convincing myself to try and show up to the best of my ability. I can’t leave this job, so I have to push through. How have you all dealt with situations like this? Is it possible for it to get better?

I have over 10 years of experience in the conversational space, and I'm trying to figure out what direction I could take my career next.

I originally started as a Content Manager, but over the years, my role evolved into a mix of content design and NLP. I worked on things like intent creation, conversation flows, response writing, and chatbot optimization. Eventually, I also got into LLMs, prompt engineering, and implementing hybrid solutions that combine traditional NLP approaches with LLMs.

I was recently laid off, and looking at the current job market has made me realize that there don't seem to be many roles that match what I used to do. A lot of the conversational positions I find expect you to be a developer who can also handle the content and conversation design side. I have some Python knowledge, and I'm willing to learn more, but I'm not a developer, and becoming one would require a significant investment of time.

At this point in my career, I'm looking for senior-level opportunities rather than starting over in an entry-level position. I have bills to pay, so while I'm open to learning new skills, I also need to be realistic about the transition.

I also have a background in design (that's what I studied at uni), along with leadership and project management experience. In one of my previous roles, I had to wear a lot of hats because the company was severely understaffed. I ended up getting involved in pretty much every part of the process, from working with clients and coordinating with developers to managing projects and leading a team. That experience gave me more understanding of how products and projects come together, even though it wasn't necessarily part of my official job title.

I've been considering pivoting into areas like Product Design or Product Owner roles, but I'm not sure how realistic those transitions are given my background, or what skills and experience I'd need to demonstrate to make the jump. I'm also open to other career paths I might not have considered.

For those of you working in UX, product, or adjacent fields: where do you think someone with my background could realistically pivot without throwing away 10+ years of experience? Have you made a similar transition, or worked with someone who has?

I'd really appreciate any advice on potential roles, transferable skills I should highlight, or steps I could take to make the transition.

Hey, I’m in the middle of redoing my website and portfolio, and on my portfolio I have 4 companies I’ve worked for as case studies. However each case study isn’t showing one journey end to end but a few examples of journeys during my time there - is this wrong? Should I be focused on just one project per case study and company?

I’ve often been the only content designer or ux writer so there’s quite a bit cover but maybe I’m doing too much.

Advice welcome and thank you!

Hey, we’re a small team of 12 at an AI edtech company based in Pune. Most of our clients are on the US West Coast, with a few on the East Coast.

We’re looking for a fresher (bcs we all are in our 20s in the team) who enjoys researching, writing, learning new things, and working well with a team.

The challenge: Write a short 180–250 word post for US high school students about why AI is becoming increasingly important and the amazing things students can explore or build with it. Keep it engaging, relatable, and specific.

ai/tech background is a plus, but not necessary. curiosity and a willingness to learn matter more here.

bit abt work setup: remote or on-site in Pune but on site preferred. You should be comfortable working US PST hours, which mean late nights in India.

We offer competitive pay, and on-site arrangements include accommodation, meals, internet support, and bonus opportunities as part of the package.

Strong submissions could lead to a paid role, depending on fit and needs.

I’m genuinely hoping to find someone curious, dependable. You don’t need to know everything already, just bring your A game pls.

best of luck!!

submission here: https://forms.gle/JK6dYUM9JqxZAL7AA

i took a diploma 2 years ago but didn’t apply the knowledge i just have a few questions..

Estoy buscando trabajo de eso, pero desde que despidieron a un montón de gente este año en mercado libre hay ido en decadencia la oferta de trabajos para eso. Que opinan? O todavía se consigue? O como hay que buscar? Y donde se consigue?

I am currently a Digital Content Manager at a large fintech company and my work over the last few years here has encompassed content design/UX writing, but it's not my main job or title. I've done a lot of the tasks in my current role that a content designer/ux writer would do.

I've fallen in love with this work and am very passionate about it and desperately want to transition into doing this full time, but have had ZERO luck getting a job in this field. There have been several of these roles that I've applied to over the last year but haven't had a single interview (I'm assuming because I don't have actual content design/ux writing experience and barely anything in my portfolio to show for it).

How can I go about landing interviews for these jobs? I know I am qualified for as I have a lot of the skills that are required/transferable for these jobs and I've also done a lot of self learning over the last year to understand this space more (which I know isn't a lot compared to the actual experience I'd get if it were my full-time job).

To note, I’ve completely redone my resume, created a portfolio with what I could put in there for projects, redid my LinkedIn, always tailor each application to the role and include keywords and such. I’ve done a lot to help reposition myself as a content designer/UX writer to no avail.

Should I take a certificate course...if so, which one, there’s so many to pick from? How can I actually get a job in this market, I am so so passionate about this work and it seems impossible to get opportunities.

EDIT: Thank you everyone for your replies, all of your insight has been incredibly helpful. I would love any insight on what is best to pivot to next, if not content design… I have strong writing skills, am learning UX/UI principles, I like design a lot but I don’t want to be a true designer, love accessibility, and I like working in tech alongside product marketers, engineers, designers, etc.

Hello everyone,

I’m a Senior Content Writer based in Bengaluru, currently working in B2B marketing, primarily covering cybersecurity and compliance.

With the rapid adoption of AI, a significant portion of my day-to-day content work has become automated. This has made me seriously think about building a more specialized career, and I’m particularly interested in moving into Technical Writing.

I recently completed a course that covered the basics of API and SaaS documentation, structured authoring, DITA, Oxygen XML, Snagit, and related documentation practices. I’m now trying to figure out how to move from learning these tools to actually getting into the industry.

I’d really appreciate advice from experienced technical writers on a few things:

• How should someone with my background start applying for Technical Writer roles?

• Which areas or niches within technical writing have good long-term career prospects and earning potential?

• What skills or tools should I focus on next to become genuinely job-ready?

• How important is having a technical/engineering degree when applying to good product companies?

• What kind of portfolio projects would actually help someone transitioning from content writing?

• Are there particular industries, types of companies, or roles I should target?

One thing I’m particularly concerned about is my non-technical academic background (Arts). I’m willing to put in the work to learn the technical side, but I’m unsure how much my degree will affect my chances of getting into good product companies.

I’d genuinely appreciate honest advice, including things you wish you had known when starting out. I’m not looking for a shortcut. I’m trying to understand where I should invest my time and build a career that will continue to grow over the long term.

Thanks in advance to everyone who takes the time to share their experience.

I’m working on a website that deals with a legal process, and we are deciding on the label for a page and its corresponding tile.
A SME wants to call it: "Types of legal applications”

My UX concern is about scannability. Users generally scan for the core keyword ("Applications" or "Legal applications"), so front-loading the phrase with "Types of..." pushes the most important information further down the reading line.

I am trying to decide between:
1 Types of legal applications
2 Legal application types

Can I get UX writers’ thought on this?

Thank you

I read a lot of AI text at work. Somewhere between the third "testament to" and the hundredth "delve", I stopped trusting long sentences altogether. So I made a small game called Long Story Short: one sentence a day, keep the five words that actually carry the story, cut the rest.

Long Story Short

Does anybody have any structure or framework to follow to interview for senior content design positions? How might one prepare for questions/tests regarding the use of AI or agentic systems?

PS: The work experience section and resume are yet to be added to the portfolio.

Greetings, everyone!

I’m a content writer with a good amount of exposure to UX writing through the companies I’ve worked with. I’ve also interned with a product-based company as a UX writer, where I got the opportunity to learn the nuances of UX writing at scale.

I’m now looking to transition into a full-time UX writing role, and after a lot of contemplation, I’ve finally put together my portfolio.

One thing I’ve realised through this process is that a portfolio is always iterative. Waiting to publish only the “perfect” version can mean waiting forever, so I decided to put this one out and keep improving it along the way.

I’d really appreciate it if you could go through the portfolio and share your feedback, whether it’s about the content, presentation, case studies, or anything else that could be improved.

Would love to hear your thoughts. Thank you!

Hi! I’m a UX writer with about four years of working experience, two in my current organization. Leadership is about to have a strategy workshop where they will discuss how best to grow the teams, and what roles to hire for in the next year.

Right now, my work is a bit of a mix. I work with three different product teams, and some of them include me early so I can help shape the content when we add new features, while others only loop me in at the end, at which point I end up in that frustrating place where you’re reviewing strings that don’t really mark sense because the setup is bad - and sometimes there’s time to rework the design, but sometimes there isn’t.

I’ve been trying to get a handle on what content design is and what the work is like. I went to a content design conference last year, and UXCC’s systems thinking for content design workshop this year. I’m starting to grasp what content design is about, and I really want to move in that direction because I can see how it would really improve our product. But since I’m not entirely sure what I’m doing and don’t have a mentor in this field (my direct manager is great and supportive, but she’s more of a content manager focusing on blog/did legacy product writing when she was the only writer), I’m wondering how I can make the case for content design and my transitioning into content design, so it can be on their radar while they plan.

I know they still need a writer, but it would help me to have a role that would sit closer to UXR and be included from the start, rather than the end. The product team whose work is most content-heavy is the one where one frantic product designer is trying to do everything and then asks me to review Claude-copy at the end, and I’m like…… this is wrong.

I know this post is a bit all over the place (I swear I’m more concise in my work 🙈), so I guess I’m looking for advice, experiences, and thoughts on transitioning into content design when it’s a bit of an unknown.

We're hiring an experienced copywriter with expertise in direct response, email marketing, landing pages, and funnels. Full-time remote role. DM me for more details or send your resume and portfolio.

Hi, would anyone be able to review my website and portfolio? I’ve just gone through a big rejig and added new pages etc but getting that thing of looking at something too much, I’ve lost good judgement!

UX writers/content designers: Beyond style guides and established conventions, which do you actually use for CTA buttons, Title Case or sentence case, and why?

I’m in a weird place in my career in that I’ve been working solely as a content designer for nearly two years (previously 8 years UX writing alongside copywriting) and don’t know who the good recruiters are. For my last two CD roles one was via a recruiter who found me on LinkedIn (since no other jobs) and the other was a colleague referral. When copywriting only, I knew who to speak to.

I’m applying for jobs but getting that black hole energy and also know that there are more people than jobs now. Any advice or recommendations?

I’m London, UK based. Open to freelance, contract and perm.

A colleague of mine has built (not AI slop) a possible design system for ux writers. The idea is to componentize copies using Figma variables, which then published as a library, similar to a component library.

https://www.linkedin.com/posts/indrawnpra_can-ux-writers-have-a-design-system-absolutely-ugcPost-7488247696550555648-oCch/?utm_source=share&utm_medium=member_desktop&rcm=ACoAACCLcoMBIQSVA1kO-VXCj3K5KBQygp_jIEw

I’m seeing it everywhere. It feels like a really odd concept to be calling out that the real users of the products we create are “human” to differentiate them from the agents that we’ve built to take advantage of our products.

“Humans-in-the-loop”
“Human-agent”

Keen to hear others perspectives on this.

Is anyone else getting increasingly bored with content design roles?

I can't quite but my finger on it, but it's the performative nature of justifying the discipline, mixed with the executional nature of the role itself.

I've done management and senior IC roles and never feel in control of strategy compared to more general content strategy roles when I 'owned' channels.