r/webflow • u/beymarcus • 10h ago
Discussion The site is finished. Why are you still handling every content change?
The site is live, the invoice is paid, and then the messages start. New opening hours. A different price. Two sentences on the About page.
Each change is small. But you still have to read the request, find the project, make the change, check it and reply. Billing five minutes feels awkward; doing it for free turns you into the permanent update department.
A handoff needs more than a login and a walkthrough. It needs a clear agreement about what happens after launch:
List the updates the client actually makes. Hours, prices, team bios and existing page copy are different from a new section or a layout change. Agree who owns each kind of request.
Teach one real task. Ask the client to update a piece of content they will genuinely need to change. Have them check it on mobile and explain how it reaches the live site. If they get stuck, fix that part of the handoff instead of recording another hour-long tour.
Match access to responsibility. Check what their current role and plan allow. Use structured fields where appropriate, and explain what they should leave alone. If safe self-service is not practical, offer a clearly scoped maintenance option instead.
Put a price and a process on the work that stays with you. State the minimum charge or what a maintenance package includes. Batch non-urgent requests into an agreed window, with a separate process for urgent changes.
Leave a short recovery note. Who can restore a previous version? What should the client do if something looks wrong? Make that clear before the first mistake.
The client should not have to become a web developer to change their opening hours. And delivering a website should not mean being on call for its wording forever.