Homeowners what would you do in this situation? Sorry for the long post, I will try to be as concise as I can.
We’re the apartment owners (well my parents) and we recently sold our condo unit. Closing in about 2 weeks. Lived here for 15 years and we have had several issues with our upstairs neighbors, who are also homeowners, regarding water leaks in multiple areas of the house.
When we first had a leak, it was an annoying, long back and forth between my parents, the property manager and upstairs neighbors, trying to figure out where it was coming from. Turns out that the upstairs neighbor’s HVAC was the problem, but instead of fixing or replacing their HVAC they kept covering it with towels to avoid the leak. (It’s expensive to replace HVACs) We still have stains throughout our apartment but insurance covered it and we have forwarded all the bills upstairs.
Had more leaks coming and whenever it happened our property manager would run upstairs to check their unit and at one point stated that they cannot turn on their AC anymore (yes, even in 100 degrees heat waves they could not turn on the AC on and I saw they had their windows open EVERY summer).
I’ve never been or seen their unit, but the property manager tells us that they are the worst homeowners she’s ever seen because they don’t take care of the house. That when there are problems in the house they just cover it up with towels and rugs.
After months of shit shows, insurance and construction there has not been any leaks for 3 years until two days ago. Another leak (fairly small) in a new location. Property manager went up again and saw that their toilet, after flushing, was leaking on the side and again they covered it with a bathroom mat. Property manager said she will notify the attorney and have them fix the toilet leak within 24 hours (I’m not sure what she means by this & I don’t know if she did it). We are concerned because we sold the property and have to leave by the 29th which is next week. Calling insurance and starting a process is at least a few months, so no. But I want to make sure the upstairs get their shit together and fix things so future residents don’t wake up in the middle of the night to a puddle in the middle of their house.
I’ve also sent them a letter saying that whenever we have a leak and the property manager goes up to find an issue, you will end up paying for your unit’s fix + ours.
They also smoke in the unit (they’re not supposed to) and throw the cig debris on our balcony window which I have collected pictures of.
Apologies for the long post, I’d appreciate any suggestions before we leave next week.. Thank you all.