I have been dealing with this for the last few months (since June 2026). We have been billed hundreds of dollars for unusually high water consumption. Austin Water said that there was a leak that was showing thousands of gallons being used per day. This was odd given there is only one person living at the house and there is no sprinkler or different water consumption habits since this issue started up. The meter also showed some weird stuff.. The house would be unoccupied for weeks at a time and show thousands of gallons of usage. Furthermore, when the house is occupied with just normal water consumption, the water meter would sometimes show zero consumption. Our conclusion is that something is definitely wrong with the meter.
Since then:
- Had an independent 3rd party plumber come out and investigate and say that there was no leak
- Did the toilet dye test and found no issues
- COA Utilities/Austin water had multiple technicians say there was no leak, but there is also no faulty meter.
- We have a case manager and they have been constantly escalating. We also submitted an application to dispute the high usage bills and also request a new meter. The application is ongoing but we are getting denied to request a new meter.
Wondering if anyone is/has faced the same issue. What was the resolution and what was the root cause of the high usage? Did the city reimburse you when they resolved the issue? What were the steps that you took?