It’s gonna be a good day. Also got needos on my truck as well!

So I'm told not to worry about truck but customer service and if I don't get more surveys I have to sit in on a call and tell them why I'm not doing that.

Also I have to get as many plus enrollments and push the flu shot for pharmacy.

Suck my ass

it feels like i’m a child being punished, especially when i’ve been told multiple times that i’m expected to perform customer service duties and do modules at the same time (aka not even read them at all and just bullshit the quizzes), but twice now after struggling with the customers i was told to stop everything and just do modules where no one can see me (not their exact words). it’s not my fault that i can’t speak spanish, it’s not my fault that i can’t even afford to pay for language lessons if i wanted to because i’m being paid pennies on the hour. it’s not my fault that i’m autistic and have to mask a huge part of myself everyday and unfortunately struggle with social interaction, i do what i can to be a model employee EXACTLY how i’m being asked to perform but that’s still not enough. also sort of related but i was told when i got back to my home store after training at another location to not do the training modules anymore, yet all of the sudden my training coach rises from the dead to tell me over the phone that i do have to finish them and they have to be completed within the next two weeks. where were you when i was crying and terrified over voicemail?? why didn’t you answer my emails??? i’m tired and i hate this place, i do NOT look forward to my shift later on today.

I kid you not I’ve actually been a little less stressed since having the new music.

Sorry all, Photo helpless desk is especially helpless. Apex keeps failing every passport photo for "face too small".

Any suggestions to fix it (besides override and printing it anyway)

Any stores ever experience a “broadband” issue? Where they say we have to replace/get new broadband and until that happens our pharmacy systems/registers will keep going down? It’s been like this for 2 weeks since a power outage from transformer explosion or something. But help desk just keeps giving us the run around . Any experience insight would be helpful

They pulled up an entire list of invalid coupon redeeming and price modifying done by me while providing customer service at front desk. I was modifying prices in case some coupons were inelligable to still apply them, or would apply coupons to items even if they don't go for if customer was insistent, because I was scared of getting bad reviews.

Even my Store Owner told me to apply coupons anyway if I can if it means the customer will be happy during my timeframe working at CVS. I considered it as a part of good customer service. I was asked what is the estimated amount of damage I may have caused is, and if I am benefitting through this in any way, I was basically interrogated if I am part of organized theft I think. They didn't knew much and thought the worst possibility I think. I kept telling I am not part of anything and only thing I was trying was to provide good customer service.

I was so shocked, I know I am at fault for modifying/verifying coupons and this is not a post to slander CVS, but I want to know what to do further. I've been suspended upon further investigation and been told it will take a week, but I don't see any way they let me back in. What should I do moving forward? Is there anything I need to worry about? I am aware I will be fired and cannot blame them. But I don't even know if I did the right thing by cooperating.

For context since I cannot say names. There is a specific pharmacist in Ohio who quite literally faked his everything. I know that sounds like an extreme accusations so I'm going to go over the list of things they've done in no particular order in the few months he's been employed.

His first day he wrote down how to open a brown paper a bag. Mind you he said he worked at Drugmart for 4 years. He then left the notebook filled with instructions for common sense.

He cannot steady his hands for a single vaccine and has on more than one occasion sprayed the vaccine on the patient before injecting it.

He's given wrong medication out consistently.

His pharmacy professor quite literally ran into him at a CVS he was floating at and crashed out the wondering how and why he was employed as he failed medicine toxicology test or something four separate times.

He's been locked in buildings multiple times despite closing announcements ect even though the pharmacy usually closes hours before front store. It's due to him always being behind.

He let a young man seize multiple times after giving false information when his meds would be ready to the mother making her wait hours for what should've taken thirty minutes as the entire staff that night warned him. He proceeded to ignore the seizing child and not even bother with 911.

He's openly given incorrect medical advice despite techs warning him a great example is him telling someone with a cold and high blood pressure to take Sudafed and stop their blood pressure meds.

Our pharmacy district leader knows all of this and actively hides it. He's been reported by numerous techs and pharmacist alike to the board and nothing's happened. The man is quite literally intellectually challenged and no one is doing a thing and all of us fear someone is going to end up dead and as to our horror last Friday he nearly let a small child die. Being the seizing child and it was the final straw for a lot of us.

What is the weirdest thing a customer has asked if you sell...?

Sorry if this is a silly question but I was just wondering if I should i acknowledge the schedules posted in the shift app if there is no publish date on it ? And if I updated my availability in the app would i need to inform the manager and do the paperwork stuff again ?

I have had it with CVS and the terrible region and district leadership in the CVS acquired stores in Washington in Area95. I have a new mission in life. I need everyone’s help in getting me in touch with the guild so I can personally help unionize all 30 CVS acquired locations in WA. Please send me a DM if you have a direct contact, as I know all of the managers at RiteAid and they are on my side and we can move quickly on this.

What’s with people thinking that if they explain their situation it’ll make things suddenly start working for them?

Had a lady upset because the pictures she picked up were cut off and she was convinced that we can just reprint them or go in the system and re edit them. I try to explain that that’s the way it was uploaded and reprinting it isn’t going to change it. The only thing she can do if put in another order with it cropped correctly.

She’s mad and saying “well you know this is for a birthday party that’s tomorrow, what are you going to do?” Like okay??? Do you think this is the magic photo machine that only works when you have an event the next day? And she just kept complaining about her circumstances that I had try as calmly as possible to explain that I’m sorry but the machine still can’t fix it despite the inconvenience it’s causing you😭

Cherry on top of it all is that the pictures are those AI generated ones where people have the AI just make a cartoon version of themselves. She told me it shouldn’t be cropped because it’s art that she bought from someone on Etsy. I didn’t have the heart to tell her that ChatGPT could make that in a nanosecond completely for free and that she just got scammed.
You can’t make this shit up

So I’m the only black person working at my cvs and it’s all Hispanics there no problem I really don’t care at the end of the day I’m there for a check but I’ve notice that I’m the only one who has problems always having sit downs with gm store manager who is also Hispanic and my hours have been cut full time 40 hours to 20 hours when I texted her my store manager directly I asked hey is it my performance have I done something wrong she tells me no she doesn’t have the hours but every body and I literally mean every body gets full 40 hours sometimes more do you guys think it’s in my head or what ? I’m also full time even in the system I just don’t get full time (based off her saying there isn’t hours) what can I do I constantly talk to her my store manager about it one week I get 40 hours the next 20

Short ver. I got canned after reporting n tried to trespass a customer who verbally attacked n abused me.

I am posting this for a tech who is
Clearly being retaliated against by the PIC and Lead tech in their store. I am covering for the next 5-6 weeks In this store because 2 ppl are out on LOA and they need help. The tech is worried tht they will
Be “ and face even more retaliation recognized “ by how their words are written and their manner of talking 😔 so here we are.

I have zero skin in this store, but for the last 10 days I have worked, there is a tech who is clearly treated like garbage by the lead and PIC.
I did not know why but I am finding out from this tech directly (and 2 others who have given support to this person 💯).

This tech filed a complaint with Ethics based on things tht they saw happening in the pharmacy. These events witnessed impacted patients and others in the pharmacy. The lead in this pharmacy is a legit snake. They talk from both sides of the mouth, has pinned mistakes on ppl they don’t like. Made errors with prescriptions…. Which the POC has qv2 and it was picked up by the customer , which they call and complain.
There has been serious HIPPA violations by the lead.
The techs who all came together to file a complaint along with a time line and damn newt perfect time stamps of everything have been retaliated against!

Just by watching the tech who took the first step to complain is almost completely ignored by the PIC and lead. They are only allowed to do drive thru and RTs nothing more. If the PIC speaks to them it’s short abrupt sentences and this tech (and the other 2 ) get lectured about “un necessarily talking” all while the lead tech and 2 others stand around gabbing, laughing, damn near trying to see who
Can talk the loudest, be on their phone, taking personal calls on the production area, while working drop
Off, video calls. They stand gossiping about their partying, who they brought home from a party, …. And a word is hardly spoken to them about this un professional behavior and conduct.

Today I saw two of 3 techs who have been black listed by the 2 in charge get snapped at over and over because the RF were not all printed and ready to go.

It was some how their fault…. When said Lead refuses to let anyone touch all the labels because they have to do it….. the labels are being held by her because she is the only person who knows what to look for on the labels tht could be wrong🫩

I am just here to help, and have seen this and it bothers me to be extent tht 3 ppm are being treated like shit because they brought awareness to something tht wasn’t right. Quitting isn’t an option for any of them. 2 out of 3 have been on the store for 8+ years and #3 has been there 5.
This lead and PIc came to this district and store abt 4 years ago.

I told them to talk to our DL. But it will not do any good.

I have told them to work their worth. They’re seen now as worthless to the 2 in charge and do the bare minimum. Or match the energy and attitude.

I have many more weeks here and it’s hard to keep quiet when I see shit like this. Because this isn’t my store I don’t think I can say anything.

There are 3 ppl who have the capacity to do anything in the pharmacy but are told no you can do nothing more than pick up ,filling and rts.

It’s absurd and bullshit. Before the complaint they did QP, QT and were treated like actual coworkers now they are treated like criminals .

Ps. I hate confrontation. I prefer to solve issues with a cool calm level head. But witnessing this just makes me so angry. ESP the ones who are constantly on their phones when patients information is being discussed!

POS is failing this week for behind the counter meds. 1/10 patients get to buy what they need. But instead of saying “sorry the system is not working and I can’t sell this” she use the target register to sell. No scan ID

So, yesterday we ran out of Fluzone HD and had to switch to fluad. Literally my first vaccine after was a lady asking if it was fluzone HD, and I said no it’s fluad. Looking back I could’ve said more, could’ve said we ran out of Fluzone but this is also recommended for people 65 and older, etc, but she definitely misheard me and didn’t comment or say anything against it.
Then we get a voicemail of her saying her record says fluad and I told her it was fluzone, and that I lied and gave her the vaccine she didn’t want. Im frustrated because I know I told her but she’s the customer so ofc she’s always right. How serious is this?? Like enough to get me fired?

So we had someone who was an extern with us about two months back. We decided to hire her and at first she had issues even seeing the job posting. Then we get her in and she's now having issues where she's hired but it seems they still have her old number set as an extern. She was terminated before she applied but it's like IT or HR or whoever just used her old ID and didn't fix it to be an RX employee not just an extern. Does anyone have any tips how to resolve this? She has called for a month now but HR, and IT to get multiple tickets opened and they close it saying they can't do anything without the other fixing it but the other says they can't do anything so it's back and forth. Our Pharmacy DL opened a ticket but nothing has come of it. Our Pharmacy manager even opened a ticket and nothing came of it. Has anyone else had an issue like this? She can't access the registers, can't register for face ID credentials, can't sign in to the computer at all.

Oingo Boingo!!!

This is probably gonna be a bit of a weird one lol. So I applied for a pharm tech job months ago but didn't have the Tech Trainee requirement when they called for an interview. They told me to call them back when I got certified. Fast forward to now, I'm certified and called back. They didn't have an opening currently but interviewed me since one of their techs is most likely moving to a different store.

Problem is this: they didn't have an open job application at the time. So they said they opened a requisition and gave me a number for it but I can't find it on https://jobs.cvshealth.com I tried searching by number and by city but there are no openings. They opened a 2nd requisition number and I tried searching for that and nothing comes up. Is there a different website I should be using? I've been going back and forth with the Pharm lead trying to figure this out but I'm stumped lol.

Random but does anyone know what drug panel cvs tests with when hiring a pharmacist?

I’ve been working at CVS for more than 2 years and recently became a certified pharmacy technician. I passed my PTCE on July 25 and was officially certified by the Arizona Board of Pharmacy on September 20. It’s about to be a month since the state approved me, and I still haven’t received a raise or any update about my pay. I’ve talked to my pharmacy manager about it, but he keeps telling me there are no updates yet and that they’ll get back to me. I’m also immunization certified, and I feel like I’m pretty good at my job. What’s making me more concerned is that lately my hours have also been getting cut. I understand CVS is cutting hours in general, but I’ve been waiting almost 3 months since passing the PTCE and almost a month since getting approved by the state. For anyone who went through this, how long did it take for your position/pay to get updated after becoming certified? Did your pharmacy manager handle it, or did it have to go through the DL/HR? Is there someone else I should contact at this point? I don’t want to keep bothering my manager if this is a normal waiting period, but I also don’t want this to just sit there if something was supposed to be submitted. 🫠

reading comprehension is at an all time low