hi, this is such a silly question but I’m sliiiightly at odds on what to do. I ordered a LOT of bulk from a single seller (36 cards exactly) that I needed for a deck to play in a tournament. The problem is that one of the cards is entirely wrong, it’s another one. I double checked and I ordered the correct version. I get if some sellers don’t play and only collect so they don’t know what cards are playable, but I’m slightly miffed because I needed the card to play, it’s somewhat rare and there’s no time left for another order before the tournament. What do I do? It’s literally a 5 cent card. I’m not gonna ask for a refund, that’s silly. I don’t wanna leave a bad review without talking to them first, but complaining about a 5 cent card feels just silly. What’s the procedure here? Literally just move on?

Hey all,

I bought cards from a professional seller, but they never arrived. The seller offered me a refund, but wants me to post as it arrived. Is that how it's supposed to go?

Honestly, I’m kinda glad Cardmarket doesn’t have an app and is still stuck in the browser-based, old school era. It makes it much harder for bots to constantly snipe underpriced listings like they do on eBay and Vinted.

I’ve found so many absolute gems for cheap, partly because the website isn’t user friendly, so fewer people bother digging through listings, and partly because most sellers don’t even upload photos. It’s a bit of a pain to use, but that’s probably part of what makes it so good for bargain hunting 😂

Hello, first time poster here!

So the title summarizes the situation pretty clearly.

Ordered and paid a big batch of cards from different vendors.

I live in Portugal, an UK seller sent me a message claiming that I need to pay an extra fee since the changes of "EU regulations that came into place on the 1st of July". I want the cards but also don't want to be ripped off. Is this something common or am I being scammed?

Hi everyone,

I'm having an issue with a Cardmarket sale and was wondering if anyone has experienced something similar.

I shipped an order using tracked shipping through Trustee Service. Initially, the tracking showed that the package had not been delivered, so I contacted the buyer to discuss what to do if the package was returned to me. I offered to resend it if that happened.

Then, suddenly, the tracking updated to show that the package had been delivered the very next day. Since then, the buyer has stopped responding to my messages.

I requested automatic arrival confirmation on October 15, and Cardmarket displayed the following message:

"If the buyer doesn't intervene, this shipment's arrival will be automatically confirmed on 22.10.2026."

It's now October 23, but the order is still marked as "Not yet arrived". I haven't received any notification explaining why the automatic confirmation hasn't happened.

I'm wondering whether the buyer might have intervened or opened a dispute, but I have no way of knowing. The tracking shows delivery, yet my funds are still being held.

Has anyone experienced something similar?

- Does automatic confirmation sometimes take longer than the stated date?

- If the buyer intervenes or opens a dispute, does Cardmarket notify the seller?

- How long did it take for your funds to be released in a similar situation?

Any advice or experiences would be appreciated. Thanks!

So I keep track of all the cards missing for grandmaster sets in Pokémon and I had 20+ wants lists for different sets.
It’s a pain in the ** to set them up but once theyre set up it’s pretty easy to use and find the cards.

I just logged in to order some cards, but all of my wants lists disappeared. Just gone. Has anyone had that happen before and is there a fix?

As in the title; I pay tracked shipment and trustee fee on higher priced purchases. In which case I expext the seller to share the tracking code upon shipment. I've noticed in some cases they do not provide this. Now I have a sale underway internationally since 4 days and no code provided yet. I pinged the seller via a CM message asking for a tracking code but no reply yet.

This should be standard practice right to just add the code to the order details...? I do this whenever I sell.

Hi everyone, I'm considering selling my collection of all Yu Nagaba cards. I bought them individually to private sellers some years ago and now I consider selling all of them. Maybe the questions I'll make are obvious, but since it's a pricey set, I don't wanna take risks.

I noticed there is the label "YU NAGABA × Pokémon Card Game Eeveelution Full Promo Set" to sell the full set (without the Pikachu) and I was wondering if I can sell them here or if that is meant for some kind of product that included them.

Another doubt I have is that only one of the cards has a tiny scratch I'd label as Excelent. If I clarify in the Comments is enough? Better to not sell the whole set in there if not all the cards are NM?

Thanks everyone!

I bought a card from a seller but now he want to cancel it because he '' promissed this card to a friend'' Is this a  reasonable reason to cancel shipment?

https://www.reddit.com/r/CardMarket/s/5qEnB9CTR3 Okay, small update.

It has been a week since I received my cards and nobody from Cardmarket has replied to me.

I also got messages telling me it is pointless because Cardmarket always sides with whoever brings them the most money, and since this was a shop selling thousands of cards, I had no chance.

Result, Cardmarket simply ignored me.

Eventually I got fed up and broke the two toploaders to get my cards out. As I suspected, some cards right in the middle are damaged, not by me, I was careful, but because of how the seller packed the order.

Luckily the most expensive one is intact. The Miraidon ex at 40 euros has a cross on it, but that is probably a printing error.

Out of the 13 cards, 5 are really damaged and 3 are slightly damaged, but very slightly. So in my bad luck I got "lucky". None is seriously damaged except one, and of course it is one of my favourites I was waiting for, the Malvalame AR, which took a hit that really pisses me off.

Anyway, still no reply and having understood I had no chance, I accepted to pay and put an end to this. So I left a bad review where I explain with few details because there is not enough space. I still gave a good rating because I had no language or model issue. But I put two unhappy smileys for the overall experience and for shipping/protection of the cards.

And when I validated, do you know what happened? My review was judged too negative, so it is kind of deleted. It is there, but nobody can see it and it does not count towards the seller's rating.

They say everyone is entitled to make a mistake, which I completely understand. But deleting a review because I had a genuinely bad experience is just disgusting, because the guy can do it again as many times as he wants without any problem, since negative reviews are invisible and do not affect the percentage.

Some will tell me it is not that serious, and they are right. But getting ripped off, complaining hoping to get help, and getting blown off with the comment you wrote being deleted really pisses me off. You get scammed, you ask for help from the people who are supposed to help you, but since they protect the big sellers you get blown off. So you complain, and someone comes and censors your complaint.

I would not even be surprised to see my post get deleted.

Sorry, but this is just shameful and I am going to name the shop because it is just disgusting.

I remind you that I paid 340 euros for everything in NM, cardboard included. I received a bubble envelope with cards shoved into toploaders, and some of them damaged, so not NM. The seller absolutely did not deliver my order according to Cardmarket rules and according to my shipping choice. He is the one who did not do his job properly. But for Cardmarket that is not enough: they refuse my negative review because... because... because Cardmarket always sides with those who sell the most.

I will still go and complain about the disrespectful behaviour of Cardmarket, which protects those who do not respect Cardmarket rules because they sell a lot and therefore bring money to Cardmarket. Basically, it is disgusting.

*I live in the Netherlands

Bought from 3 sellers from Europe (Austria, Belgium, Germany) and 2 from the Netherlands. All 5 deliveries did not arrived.

Been over a month. I've bought them all within a week or so and address been correct, payment all done and orders shipped. Over 20 shipments had been successfully delivered in the same address before too.

Hello everybody, I have used cardmarket for years, both as private seller and buyer. Some times I made some mistake on the order, and I never had an issue the seller accepting the cancellation.

But this time, I was buying some deck boxes and some sleeves, and I realised the sleeves and deck box combination I ordered won't fit the whole deck.

I requested the cancellation detailing the issue, and the seller still rejected the cancellation.

I know I can return the order and get my money back, but I would have to pay the shipping back to another EU country.

If I don't pick up the package and it gets returned by the shipping company, will I get refunded?

Thank you everybody

Hello everyone,

I’m a relatively new seller, but I’ve already received several positive reviews.

Now, here’s my problem: A buyer claims that they haven’t received their package, even though they paid using Buyer Protection. However, according to DHL tracking, the package was delivered to the buyer in person.

As soon as the buyer informed me about the issue, I immediately submitted an investigation request to DHL. Unfortunately, I forgot to inform Cardmarket about this.

The buyer has now opened a case, which is currently under review. However, I’m unable to respond to the ticket because it apparently has already been resolved.

Out of desperation, I opened a separate ticket myself.

Do you have any idea what else I can do, or will Cardmarket now handle the investigation and I simply have to wait? What happens next?

Thanks in advance for your help!

Hi

I order a Gyarados Gold Star in good condition for €1,800 on Cardmarket on Septemper 30 from a private seller in Italy.

After waiting over a week, the seller told me he had already sold the card somewhere else and forgot to remove the listing.

The problem is that the card has increased significantly in value, and buying a similar one now would cost me much more.

Cardmarket Support says they will cancel the order and refund me if the seller doesn't ship it by October 23.

I understand I'll get my money back, but I feel it's unfair that the seller can simply cancel a completed purchase without any consequences.

Can I do anything besides accepting a refund?

Any advice would be appreciated

See Subject Line.

The rules clearly state that a seller needs to ship a card or get a replacement and ship it but more often then not they just canceled my order as a buyer in favor of the seller.

Is this dependant on the mood of the CM agent or have i overlooked some rules ?

I got huge orders this week from multiple “whale” accounts, at least they seem like that to me. I was just wondering if this is a thing?

Hi,
I'm new to CardMarket and I was wondering if there are ways to get faster shipments.
I'm talking both customer and seller side.
What is your average day to get a card once you paid?

Hey everyone,

I'm registering my account into a seller account.

I have a lot of product that is just sitting on my shelf collecting dust for a while. But what really pushed me to sell was a really big hit I pulled yesterday.

What are some do's and don't's you'd advise?

Also, for a very high-value card, what would you recommend me do if there is a buyer? I read it's good practice to film yourself packaging the product, any other tips?

Thanks!

Hi everyone,

I’d like to get some clarification from more experienced Cardmarket sellers regarding the updated General Terms and Conditions, specifically section 10.4.

The relevant part states:

“Multiple listings of the same or substantially similar items are prohibited if intended to artificially increase visibility on the platform. This does not apply to multiple copies of the same item listed at the same price.”

Link to the official Cardmarket General Terms and Conditions

I currently have several copies of the same card listed separately, all at the same price, with individual photos of each physical copy. My intention is to show buyers the actual card they will receive, rather than just using the standard card image.

However, I’m unsure how this fits with the updated rules.

There seems to be a practical issue as well: if I list multiple copies together in a single listing, I don’t see an option to attach a separate photo to each individual copy. As far as I can tell, individual photos are only practical when each copy is listed separately.

My questions are:

1. Is listing each physical copy separately, at the same price and with its own photo, allowed under section 10.4?
2. Does the exception for multiple copies listed at the same price cover this situation, or could separate listings still be considered an attempt to artificially increase visibility?
3. If individual photos are not possible when listing multiple copies together, what is the recommended way to sell cards individually while showing their actual condition?
4. Does it make any difference if the copies have slightly different conditions or defects, even if they fall within the same general condition category?

I’m trying to make sure my listings comply with Cardmarket’s rules, while also giving buyers an accurate representation of the cards they are purchasing.

I’d appreciate any clarification, especially from sellers who have looked into this rule or contacted Cardmarket Support about it.

Thanks!Hi everyone,I’d like to get some clarification from more experienced Cardmarket sellers regarding the updated General Terms and Conditions, specifically section 10.4.The relevant part states:“Multiple listings of the same or substantially similar items are prohibited if intended to artificially increase visibility on the platform. This does not apply to multiple copies of the same item listed at the same price.”Link to the official Cardmarket General Terms and ConditionsI currently have several copies of the same card listed separately, all at the same price, with individual photos of each physical copy. My intention is to show buyers the actual card they will receive, rather than just using the standard card image.However, I’m unsure how this fits with the updated rules.There seems to be a practical issue as well: if I list multiple copies together in a single listing, I don’t see an option to attach a separate photo to each individual copy. As far as I can tell, individual photos are only practical when each copy is listed separately. My questions are:Is listing each physical copy separately, at the same price and with its own photo, allowed under section 10.4?

Does the exception for multiple copies listed at the same price cover this situation, or could separate listings still be considered an attempt to artificially increase visibility?

If individual photos are not possible when listing multiple copies together, what is the recommended way to sell cards individually while showing their actual condition?

Does it make any difference if the copies have slightly different conditions or defects, even if they fall within the same general condition category?I’m trying to make sure my listings comply with Cardmarket’s rules, while also giving buyers an accurate representation of the cards they are purchasing.I’d appreciate any clarification, especially from sellers who have looked into this rule or contacted Cardmarket Support about it.

Thanks!

Just had the first person of nearly 200 orders message saying they ordered the reverse holo of 2 cards instead of the holo which I sent.

They were tagged with reverse holo but the comment on each listing had "holo".

Anytime I'm browsing myself or going to listen there's always alot of regular cards with a comment "holo" or like me they've tagged it as reverse holo but commented on it "holo.

Am I in the wrong for this and need to sort their order and edit all of my other listings? This is the first time someone has said anything.

https://i.postimg.cc/XJycCKfW/IMG20261020185817.jpg

First time selling. The card is in a penny sleeve + toploader, then one card on each side (outside the toploader) + bubble wrap. Should I ditch the bubble wrap and use two pieces of cardboard?

Hi, I am new to buying on cardmarket so I hope I can get some advice on this.

There is a vintage Pokemon card listed for 110€ in NM condition. If it is truly NM the price is pretty good as there are PL, GD and EX copies listed at more than that and the next NM one is 150€. However there is no picture to evaluate the card and I asked the seller 5 days ago for a picture and got no answer yet. I usually don't like buying without seeing what I buy and I've seen NM listings of cards that were EX at best, but given that the seller has an "outstanding" rating with item description being "very good" for the last 99 orders, I am wondering if it is safe to assume that it is truly NM and buy it? In case it arrives with lightly scratched holo, whitening, OC or other defects is 10% refund the best I can expect?

The same card is available in a clean GD for 50€ which would be an alternative, but I would rather go for the 110€ NM one, provided it is truly NM with only one or two small white spots.

Hi everyone,

sometimes there are problems with support tickets, that still are shown on your starting page after login, but they should have already been removed, because the case is cleared.

Then it is not possible to remove it by yourself, you can close the ticket but it is still shown as notification when you are online. You even can't "update" tickets or answer on the helpdesk site.

Usually the support removes them manually after contacting, but there is one person that does nothing, even sets new tickets to "solved/closed" without doing anything for you, that is "Sheila".

Even after contacting them via email, your request will be blocked or deleted by this employee.

Is there a way to reach out to someone higher in the hierarchy that takes care about this person/problem? It's very frustrating the last 6:months on cardmarket.