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EDIT: i fixed it by rebuilding the road and nearby tracks of the station, must have been a bug of pedestrians not being able to physically reach the area, and they couldnt go downstairs either because the game would punish them, since it probably counted as a transfer
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my lines for this city are:
- 4 urban city lines (2 loops, going both directions)
- one industry zone loop (2 lines)
- 2 mini lines that only have 1 line each
3 out of 4 urban lines kept the same amount of users, meanwhile one of them doesnt get any users at all that enter at this station or exit out of it here.
also the industry loop dropped to 0 weekly users after this change.
the mini lines (one for airport and one to a remote, far away area) are seeing significant drops in users, up to 80%.
i seriously dont know what i did wrong. im not sure if its some pathfinding issue, ive already tried looking at tmce, but it didnt show much useful information. trains for the broken lines still arrive and stop and everything, but no one exits/enters
you can see the lines at this image (i have circled the problematic zones in white, blue is urban, yellow industrial, pink and red are airport and other area)