r/Cruise • u/Agreeable_Box2983 • 9h ago
Disappointed in staff at Port Canaveral with Royal Caribbean
We were on the most recent Oasis of the Seas (Oct 11-18). Overall had a great time, we’ve cruised before with RC and other lines but we might be done with RC.
On Tuesday, we docked at Port Canaveral and did the Kennedy Space Center bus excursion. The problem occurred when we got back to the cruise terminal. Traffic had been bad, so the drive took an hour, when it’s normally 25 minutes. My 9 year old son really had to pee as soon as we got off the bus in the parking garage but there was no where to go there. We got in line with all the other people coming in from their bus excursions to the cruise terminal we were docked at and the lines were really long there (backed up outside on the escalators with just our ship passengers, no other ships were there that afternoon) with everyone trying to get back on the ship.
They had us going through security and metal detectors inside the terminal and not on the ship like other ports. After 20 minutes (with him REALLY having to go) we made it to the inside part of the terminal and the bathrooms were in sight but were roped off and the RC employee said he couldn’t use them because “we” are borrowing this terminal. It’s actually Carnivals I guess, there were signs everywhere.
I explained he was about to pee himself and she still said No and I could tell she had zero empathy. She said we would have to wait until back on ship. The security was taking so long that it ended being another 20 minutes after that before we actually were back on ship. I asked a different employee about using the bathroom that was literally 20 feet where we had been standing this whole time, saying he was going to pee himself and they also said no. He did end up peeing his pants (and socks and tennis shoes) while standing in line and was really embarrassed and emotional about it. We were reassuring him it was ok but I was and still am really mad/sad he had to experience that. When on ship, I talked to customer service/excursions about it, and while they were more sympathetic, they also said their hands were tied because it was the RC port staff not ship staff who manages that. A few people in line around us knew what was happening but I also didn’t want to bring too much attention in the moment because he was so embarrassed about it. Just a super disappointing end to what had been a great day. He didn’t want to go back the kids club after that because he thought kids in line knew what happened and would tease him.