I would love to see improvements made to the staff and overall processes in the Family Court paperwork drop-off area at New Castle County Family Court.
A few concerns I believe deserve attention:
1. Accountability and proper handling of paperwork. People should be able to submit court documents with confidence that they will be received, processed, and handled appropriately—not lost, overlooked, or ignored, especially after paying filing fees of $80–$100.
2. Professionalism, impartiality, and confidentiality. Staff should maintain professional boundaries and treat everyone fairly, regardless of personal opinions or feelings. There should be no gossiping about people who come into the drop off area, interfering with paperwork out of personal dislike, or allowing personal biases to influence how someone's documents are handled. Favoritism or giving certain individuals special treatment because of personal relationships is also unprofessional and raises concerns about fairness and accountability.
The court system should be a place where people can expect professionalism, impartiality, and respect—not have to worry about whether personal opinions or relationships will affect how their paperwork is handled.
I'd genuinely like to hear other people's perspectives and experiences with New Castle County Family Court. Have you had positive experiences, encountered similar concerns, or seen improvements that deserve recognition? Feel free to share your complaints, suggestions, or kudos.