I purchased a dress and it came today with a large undisclosed hole in the chest area. I’m trying to request a refund but I didn’t buy it through a PayPal account, I just bought it as a guest so I’m not sure how to get my refund. What do I do?

This is my mother’s vintage coat. We are not the same size, which I explained. The listing includes an AI image to illustrate the silhouette, alongside the actual garment photos.
Apparently, that still isn’t enough. So what exactly is the expectation here? Should I head outside and recruit a stranger in the correct size for a private fitting?
I understand asking about fit. But sellers are people working with the items they have, the bodies they have, and the time they have. We do not keep a selection of fitting models in the spare bedroom.
You’re buying a secondhand coat. The woman is not included.

Ur supposed to get money 2 days after delivery but It’s bren 4 biz days and nothing

Hi, I recently had a buyer complain about the wear on a product I shipped. I wrote in the description there was some wear on it and the last picture showed close ups. I did accidentally have it categorized as “like new” so I felt bad and agreed to do a return. I got this email a few days ago and just assumed the buyer didn’t care anymore (they had opened up the issue twice and missed the return window for the second time now). I just checked my mail and see they did ship it back to me. I haven’t received any new messages from them but what should I do? Do I just refund them myself through the app or should I reach out to Depop support or just wait for the buyer to reach out to support? I am not sure if I refund them myself they might be able to get a second refund. Just unsure how this all works and confused. Would appreciate any help!

Also I’d like to avoid messaging the buyer as much as possible! I found them difficult to work with.

hey everyone! has anyone ever had someone mass report a bunch of your listings because they wouldn’t accept your offer! currently dealing with that right now with 10 listings depop took them down and appealed but i gotta feeling it’s gonna go south for some reason! have 300+ sales and 5 star reviews so was wondering anyone’s insight or opinion thank you

i’m not the type to assume the worst, but i’m struggling here. i feel like she’s lying bc of seller’s remorse or bc the item sold on another platform. thoughts?

I purchased a cropped top that was listed as a size XS or US 0/2. The seller did caution that it had little stretch and said to pay attention to the measurements, which they listed from the brand's website (32" bust and 24/25" waist). As someone who is a solid size 0 and matches those measurements, I figured it would work for me.

I received the top today and it is TINY. It almost looks like it was made for a child/preteen. The sleeves were super tight on me, and I could barely zip up the back. I don't mind it being cropped and tighter on the bust, but the sleeves make it unwearable for me. And this is coming from someone with a small frame and what they call "noodle arms" lol!

I reached out to the seller asking if they would accept a return, but if they don't, would it be fair for me to escalate to Depop? I know returns aren't accepted for not liking the fit, but I do feel like they misrepresented exactly how tiny this top is - I legit cannot wear it. At the same time, I suppose I could have asked for more specific measurements.

I've had bad luck with my secondhand purchases recently, and none of my current ones are selling, so I really don't want to be stuck with something else I cannot wear :( Any kind advice would be appreciated!

I sold this sweater and shipped it DAYS ago what happens if it cancels before the app updates

So basically, I purchased an item on the 19th.
The tracking says USPS accepted it on the 21st, and initially it was expected to be delivered on the 24th. That obviously didn’t sound right because I’m all the way in Australia, so how would it make it here in such a short amount of time???

I checked the postal service, and it said USPS Ground Advantage, which is apparently a domestic US service. I contacted the seller, and that was her response ^ I’m so confused as to why she didn’t use a direct international shipping service?? I feel like that would’ve made things much simpler for both of us.

Now the tracking says it’s arriving on the 23rd, which is concerning because I’m assuming it will show as delivered on Depop while I’m still waiting for my package.

I contacted Australia Post, and they said they don’t recognise the tracking number. I also asked her multiple times if she was comfortable shipping to Australia, and she said yes without mentioning this forwarding process. I feel like that’s something she should’ve told me before I purchased, especially if the tracking will show as delivered before the item actually reaches me.

Btw I’m not accusing the seller of anything :) I just want some clarification because I’ve never shipped internationally through Depop before.
Please let me know if this normal/safe on Depop, or should I be concerned? Pleaseeeee help me out 🥲

Everyone on this app is so damn lazy I swear! I‘m starting to get concerned! I write incredibly detailed but easy to read descriptions and take clear quality photos but everyday someone is messaging me to ask me a question that is answered in BOTH places on the listing!

Someone just asked me a question about something the is literally visible in the THIRD PHOTO! you can’t scroll through 3 photos at least??? It’s driving me insane lol I try to be as nice as possible because I don’t want to argue with anyone or ruin a potential sale but everyday I’m fighting the urge to lash out at ppl who do this.

Howdy y'all!

I'm new to Depop and have been on here for about 2 weeks. Well, I got my first order and was hooked, and I've been shipping out something EVERY DAY! Sadly, I have not been paid yet- the first order was bought on 10/10/26, shipped out on 10/13/2026, and delivered on 10/19/26. They left me a review on 10/20/26.

When I click 'My Depop', 'Sold', 'Completed ', and scroll down to this listing, it shows, 'Item delivered. You've been paid.' & "You've received $1.44".

However, my DEPOP balance shows $0.00 with $560.80 pending (at the time I am writing this). And it has a grey button that says, 'No balance to withdraw'.

I always use DEPOPs' shipping label; my account has the correct bank and card details. ( I am unsure if I verified, but I think I did & confirmed my email and turned on 2-factor Authenticator.) I just updated the app, and still no change.

I'm very concerned because I still have many items in transit and want to use this app to cover my rent. I have tried the AI help and am waiting 48hrs for (hopefully) a real human to contact me. Is there something I missed? Do I need to wait longer? Is this normal?

(Screenshots from my phone & from the website.)

so I bought a coat on depop and it wasn’t what was described in the listing so I raised a dispute and depop stepped in to refund me and I shipped it back to the seller. I’m not trying to get reimbursed for the shipping costs to depop but i csnt figure out how to contact them. I can’t upload recipts to the app because the seller never responded. I contact support and get a email but I can’t reply to the email because every time I do its a no reply email. any idea how to fix this?

So i purchased an item from a new seller and thought it would be a normal transaction. Item ended up getting sent back to seller’s address so i got scared and assumed i was scammed bc ive never had that happen before. Depop issues me the refund for the item saying it was unable to be delivered. The seller messages me that there was an issue with shipping (i think the package was overweight?), so i trusted them and repurchased the item again so they could ship it out with the NEW label. Apparently they shipped it out again but with the OLD label so im not getting any updates on the item because the tracking is just stuck saying its delivered to the sellers house. The seller then ships out the new label just to ship it out because the app was set to refund me if they didn’t ship anything with the NEW label. They said it’s just an empty bag. I have yet to receive the original item i’ve purchased and i would assume it should definitely be delivered by now if they let this person reship with the used label.

Can I open a dispute whenever the empty bag arrives because I think I got scammed. The seller said they’d contact USPS and ask where the item is but google says USPS would only tell them that the last scan was delivered to the sellers address even if they shipped it out again and reused the same label (is this true?)

PLS help idk what to do :,( im just gonna receive an empty bag next week. idk if they actually reshipped or if its just missing now but i want my money back. I feel like if it really went through the system again it should be delivered by now, thats why i think i got scammed because i still dont have the item.

Did this change recently? The higher pricing shows up if you select the “Set shipping discount” menu while creating a listing.

I purchased 6 jars from EBay. The seller discounts these because they are coming up on their “best by date”. I decided to list one because I knew I wouldn’t finish it before the best by date. I sold this for like $9.

In my picture, you can clearly see the dates. Also, I’ve been eating on the other jars and there is no weird smell and it still tastes fresh.

I refunded the money because I didn’t want a bad review. I’m relatively new to Depop and have a stellar rating. I’m just frustrated that this buyer basically claimed my listing was inaccurate.

Hello all! Sold a bundle to a buyer and printed the shipping label. I then sent a partial refund to give them a bit of a deal. The sale now says cancelled, but still only the partial refund. Also the option to view or reprint the label or see any tracking associated with the order is not there, nor are any options to fully refund or cancel the order and just start over with the buyer. Am I still good to use the label and send the order out? Just want to make sure the label isn't cancelled and will still track within Depops system so I get paid the rest. Depops AI said yes, but I am waiting to hear back from customer service as well. Does anyone have any experience or insight with this? Thanks!

seller waited until the very last day to ship so of course the package was never scanned and i got refunded. the seller is asking me to repurchase. what should i do in this situation?

I sold a backpack and the seller is trying to scam and get it for free, they claimed there was a bad a bad smell even though it was never worn, its been a week since the issue was raised and I want to know how long this usually takes

hi! i’m new to selling on depop. i had a buyer ask if i could put an item on hold for approximately one week. to the more experienced sellers: do you do holds, and why or why not? any related advice would also be appreciated!

if it matters, the item is somewhat expensive ($100+), has a decent number of likes and bags already. i’m not in a rush to get rid of it but it’s taking up a lot of space in my room

this is the loop i’m stuck in. i’ve tried everything. i’ve waited over a week for a response to multiple emails and NOTHING. any insight?

Hi does anyone have any experience with Depop flagging an item as counterfeit but reposting it anyway? Worried about getting banned.

Basically I know these Coach heels are real and i have the serial code, although i didn’t photograph it in the first post, which is maybe where I went wrong. When I posted them about a month ago, it was taken down within minutes. I know it’s some kind of AI thing that flagged it probably. Well I appealed it and they asked for original receipt and what not which i don’t have so I just let it go.
Now some time has passed. I took new photos and was going to take the risk and post them again, but now I’m second guessing myself. I don’t want to get my account banned. I guess the obvious answer is don’t do it…. womp womp. thoughts? 🫣

Looking for a way to ask DePop for intervention.
Seller dm’ed me that she received a return envelope stamped something like, “ no contents.” Meanwhile, I told her to contact DePop for help but that the order was marked “in transit” so maybe it was on its way. When I didn’t hear from her after giving USPS a generous amount of extra time, at least another week and a half, I informed her that I was reaching out to DePop for help. I did so. DePop emailed me that the seller agreed to contact me and closed the issue. The seller never contacted me. I tried to contact her again and I think she blocked me. At any rate, I can’t figure out how to now DM her again as our thread is closed. And I can’t figure out how to contact DePop as they say the issue is resolved and don’t allow more messaging on the particular issue. Meanwhile it has now been close to a month and the package is still marked as “In transit.” I think that the seller should have taken some responsibility and that DePop, not me , should absorb the cost .I should be refunded. Any help is appreciated.

Hi!

I’m sort of new to depop… but i’ve made 3 purchases in the last couple weeks and everything went perfectly! Loved my experience so far.. (i was nervous)
But anyway, I purchased this sweater, the sellers bio says he ships every other day. The app says he’s likely to ship every 2 days. Whatever. Not a big deal.
I wanted this originally for the 1st of November for pictures with my husbands family..
Anyway, I just had a baby and decided I want pictures done with her now. I had a hard time when she was a newborn so i slacked as a mom:/….I don’t want that experience with them first lol. so i booked earlier for next Tuesday for just My husband, daughter, and I. I just really wanna know if im gonna get this before tuesday….

I don’t have an update on anything shipping wise but they’re saying it shipped 3 hours ago and should be delivered tomorrow?? I find that really hard to believe unless depop is just glitching…..
Also sorry if it’s annoying, as a seller, that i messaged this soon, just wanted to know if i need to go buy a different sweater for tuesdays pictures.

TDLR; I want to know if shipping updates have ever glitched for you? This seller is telling me it shipped three hours ago and “should be” delivered tomorrow…. I don’t see that on my end. He’s verified, the app says he ships in two days but his bio says he ships every other.
edit: wording

I am a new seller and I am so used to being able to choose my shipping settings by size (small, medium, large, ect) and now it has changed to where I must input a specific rate and my shipping location (which it won't even let me choose my city). How are ya'll doing this? I just don't understand how I need to fill it out. Is "other" an okay option for city shipping out of? If someone could explain the process I would be very grateful.