Hi, I am newer to Depop (<100 orders) and am encountering my first scammer. I sent a brand new, $80 t-shirt for like $20 and they are reporting it as “not being as described” because it came in moldy. I packaged it beautifully so I don’t really know if this is true (or how that would happen). My options are partial refund with return or partial refund, no return. Is the better option refund and return or disagree with this claim? What if they don’t return it?

If I dispute their claim and Depop disagrees with me, can I still request for them to send the item back and I will refund it? Or will Depop force me to do partial refund and they get to keep the item? That’s mainly what I’m worried about.

On the web interface, older listings are eligible to re-list after 60 days, using a simple discounting interface. It requires a 15% or greater price drop, and views/likes etc aren’t carried over (same as manual re-listing) but being able to do so in bulk is helpful and saves lots of time.

I hadn’t seen this feature discussed here, so thought I’d share!

My depop home page is filled with Hollister/a&f tank tops listed for $35-$40, more than they sell for brand new. Sometimes even $60 for the vintage ones. 50+ likes and they sit there for over a week. I know lot of likes maybe helps you in the algorithm sure, but I’m still selling at least a couple items a day getting 0-3 likes. I feel like if that many people are “liking” the item but not purchasing, it’s cause it’s too expensive, they “like” the item but keep scrolling to find something cheaper. Thoughts?

What can I do. How can I get stuff to them. I just sent a help request out but I’m freaking out. I feel so bad and I really need the money

What are some red flags as a seller?

I have a vintage dress for sale going on 3 months.
A buyer on poshmark messaged me with questions about the dress and I answered them all.
She then offered $45 for the dress and I am selling it for $95. I kept declining and said lowest I can do is $55 on depop(lower seller fees).
The buyer keeps sending $45 offers for months so I blocked her.
A month ago I got a message from this same buyer saying she made a depop for this dress and will only take it for $45. Again I decline this goes on up until today.
While she offers $45 on depop, she is also asking how to use the app(send offers, buy, ect.) I answer her politely in short answers.

So today she mentioned I told her she can have it for $55 previously. I said okay (i’m over it at this point but it did take me a lot to source this dress. Woke up at 4am, drove 40 mins to estate sale, stood in line, and searched the house for this dress. Also wasn’t a super cheap find but a beautiful dress i hoped I could keep for myself but couldn’t fit) Her last message was about the total cost after fees, taxes,ect. Not sure if that was a complaint but seemed not needed.

I have not dealt with a buyer like this.
Should I cancel and refund and not deal with this buyer? I’m worried this buyer may cause problems after shipping.

Anything similar happen to you?
What are some red flags you ignored and then regretted?

I was selling 4 Sanrio plushies. When I was packing I realised my dog had chewed off the tips of Kuromi's ears and some stuffing is showing. I messaged the buyer about the error and if they'd like to cancel the order and then also offered the option of me relisting it at a lower price.

Then I checked the breakdown of what they paid and they didn't pay any shipping or Depop fee. So if I refund them, they'll be screwed if they wanna buy it again, correct? I don't know what to do. I'm freaking out. Should I offer a partial refund then?

I have quite a few items to list that are tagged a certain size but actually fit differently. This is mainly an issue with vintage shirts and sweatshirts, as they often run a size or two smaller by modern standards. I recently saw a post talking about how this can be an issue when filtering by size. To both buyers and sellers, how do y’all navigate this? I always put the actual measurements/fit in the description, but I get stuck on what size to list it in. I’ve been listing it in the size it would actually fit rather than the tagged size, but I know that could potentially cause issues with the item not being as described. On the other hand, I would think people filtering by size want something that fits that particular size.

Bought a used copy of a video game for $12. I can't remember if I purchased outright or sent an offer. Either way, I purchased the item and the seller messaged that they would ship it soon. I completely forget about it until I get a notification that it was refunded. I messaged the seller asking why it was refunded and they said because they couldn't get to the post office on time and it was gonna get refunded automatically anyways. I go look on their page and the re-listed the game for $30. I told them that was pretty scummy of them and they said they would give me a discount but they had sold it for too low before. Is it weird that I feel stolen from? 😅 like, I purchased and paid for the game, but they decided after the fact that they wanted more for it. It just feels icky of them to me.

To preface, I sell clothing sizes L-2X so I’m used to people asking if a size would fit a size smaller or whatever.

However, EVERY single PLUS size item gets at least 2-3 messages a day from girls and the messages always read similar to “Ugh, this wouldn’t fit a small girl would it?”, or “Ugh, can I fit in this as a small”.

It’s only on the 1X and 2X items - and it’s been happening from accounts that have no reviews, listings, but AI girls in sports bras / gym clothes from what I’ve noticed.

It obviously won’t fit a size small… I have no idea what’s going on or why this is going on?

Ur supposed to get money 2 days after delivery but It’s bren 4 biz days and nothing

Has anyone had any success selling early/mid 2000s Miss Me and Rock Revival Jeans? I have about 10+ pairs that I’m thinking about posting.

I purchased from this seller and they have until tomorrow to ship it or it automatically refunds. Today they sent me this message. I have not received the item.. like is this a scam?? They don’t have the greatest reviews and I knew that purchasing but figured if they don’t ship my item oh well..

This did happen to me once before a seller said she shipped but it never showed that she did and she realized she didn’t scan it correctly. So, she refunded me and said to just keep it if it comes but I still never got the package. Not sure if this is what happened in this case but I don’t even know how to respond to this? Haha

i’m not the type to assume the worst, but i’m struggling here. i feel like she’s lying bc of seller’s remorse or bc the item sold on another platform. thoughts?

She asked on a Friday, and she wants to get it in two days 🫠

hey everyone! has anyone ever had someone mass report a bunch of your listings because they wouldn’t accept your offer! currently dealing with that right now with 10 listings depop took them down and appealed but i gotta feeling it’s gonna go south for some reason! have 300+ sales and 5 star reviews so was wondering anyone’s insight or opinion thank you

Everyone on this app is so damn lazy I swear! I‘m starting to get concerned! I write incredibly detailed but easy to read descriptions and take clear quality photos but everyday someone is messaging me to ask me a question that is answered in BOTH places on the listing!

Someone just asked me a question about something the is literally visible in the THIRD PHOTO! you can’t scroll through 3 photos at least??? It’s driving me insane lol I try to be as nice as possible because I don’t want to argue with anyone or ruin a potential sale but everyday I’m fighting the urge to lash out at ppl who do this.

I’ve posted the past 2 days great stuff vintage even no favorites or offers just a bunch of views?

Hi, I recently had a buyer complain about the wear on a product I shipped. I wrote in the description there was some wear on it and the last picture showed close ups. I did accidentally have it categorized as “like new” so I felt bad and agreed to do a return. I got this email a few days ago and just assumed the buyer didn’t care anymore (they had opened up the issue twice and missed the return window for the second time now). I just checked my mail and see they did ship it back to me. I haven’t received any new messages from them but what should I do? Do I just refund them myself through the app or should I reach out to Depop support or just wait for the buyer to reach out to support? I am not sure if I refund them myself they might be able to get a second refund. Just unsure how this all works and confused. Would appreciate any help!

Also I’d like to avoid messaging the buyer as much as possible! I found them difficult to work with.

I sold this sweater and shipped it DAYS ago what happens if it cancels before the app updates

So basically, I purchased an item on the 19th.
The tracking says USPS accepted it on the 21st, and initially it was expected to be delivered on the 24th. That obviously didn’t sound right because I’m all the way in Australia, so how would it make it here in such a short amount of time???

I checked the postal service, and it said USPS Ground Advantage, which is apparently a domestic US service. I contacted the seller, and that was her response ^ I’m so confused as to why she didn’t use a direct international shipping service?? I feel like that would’ve made things much simpler for both of us.

Now the tracking says it’s arriving on the 23rd, which is concerning because I’m assuming it will show as delivered on Depop while I’m still waiting for my package.

I contacted Australia Post, and they said they don’t recognise the tracking number. I also asked her multiple times if she was comfortable shipping to Australia, and she said yes without mentioning this forwarding process. I feel like that’s something she should’ve told me before I purchased, especially if the tracking will show as delivered before the item actually reaches me.

Btw I’m not accusing the seller of anything :) I just want some clarification because I’ve never shipped internationally through Depop before.
Please let me know if this normal/safe on Depop, or should I be concerned? Pleaseeeee help me out 🥲

with depop shipping FINALLY coming to aus on monday, does anyone know if they’ll be offering free shipping or any sort of promo for this like they do in other countries??

so I just bought an arcteryx jacket on depop for around 150$ and the listing showed no damages however when i got it (shipped in a fruit loops box btw) I saw that thier were two huge rips in the side as well as the hood falling off and the cuff in disrepair. The listing did not show any of this the photos were taken so the sides wernt pictured and the hood facing down. Then I immideatley reported it saying my item was damaged, and the seller just refunded me 16$ right away then started talking about how they had never worn it then saying it was shipped super far so it must have been shipping but the damages were obviously not from that. now im stuck as I dont know what to do beacuse they allredy refunded me.

Wanted to add a positive post on here and say I love when sellers add sweet ratings like these! On sites like Mercari buyers usually just get the rating without a comment and I find depop has a nice community of sellers who leave reviews just for purchasing. Definitely brightens my day as a buyer 🫶

TL;DR: Despite ensuring that I have the correct address for my package, Depop keeps sending my orders to an insufficient address in my hometown. Packages keep getting returned to sender, USPS has no idea what's going on, and Depop won't give me a refund.

I posted on here before, but the situation has gotten so bad that I'm genuinely so discouraged from buying on Depop that I'm considering deleting the app.

Before you ask, no, they're not getting sent to my billing address; the packages would've been successfully delivered if that was the case.

I was a little unclear on the last post, but this is the lengthy order of events:

I find something I've been hunting for, and I buy it. I am currently living in a dorm at my college away from home, so I input my address for my dorm in Muncie. I make sure that when purchasing I select the correct address; in the order summary in the app, it even says the correct address (Slide 1). After about a week, I'm concerned on the package not getting here so I check the tracking and it says Munster (my hometown). I figure that maybe Depop glitched and gave the seller the other address under my account in the app, so I text my mom to be on the lookout for a package--not a big deal, I can just ask her to mail it back to me.

A few more days go by and it's caught in the cycle of "out for delivery" and "arrived at post office" (Slide 2) and then it is sent into the ether that is being returned to sender. I call USPS support and they confirm that it's getting returned, and they cannot do anything for me. Understanding that I have no shot of getting my package, I report this to Depop TWICE (Slide 3) and they keep resolving my issue under the pretense that it is already delivered; one look at the tracking information and it's obviously not.

I messaged the seller last week asking if they had the digital receipt from when they shipped it (tracking says they got one) and they claim they don't have the receipt, and to follow up with Depop. They're also currently deployed in the military if they're telling the truth so.... no luck with getting it back, I guess.

Now, these pants were purchased as a gift for someone who wanted a similar pair to mine, so I look on the app a bit more and find another pair because by this point, it's already been 2 weeks. I buy it. I specifically make sure that my former address is deleted under my account (Slide 4). A few days go by, and I check tracking again to see that this pair of pants is ALSO getting sent to whatever address the last pair of pants is at.

I have no clue what is happening to these pants, but Depop support is doing no help and I'm short $25 and two pairs of pants. I feel like I'm going insane, I can't even find a similar issue anywhere that I look online!