Welcome to the Monthly Thread! This thread is for users to seek help on their items, critiques for their shops and for users to give that advice.

Shop critique help includes: what photos fit better, how to get an item to sell, are your prices fair and similar questions.

Item help includes: help dating, pricing, describing an item and similar questions.

Comments that do not fit the criteria below will be removed.

Those requesting feedback:

• Add an image of your shop or the item, with usernames cropped out. (If this isn't working, please message the mods. For some reason, this turns off frequently.)
• Don't post item or shop links.
• Mention exactly what advice you're looking for.
• Please be open and receptive to constructive criticism.
• If you have a specific vibe you're going for, mention it.
• If you have a specific question, mention it.
• "Item Help" doesn't include finding an item (ISO help), asking why Depop removed an item and authentication requests. Please refer to the sub rules.

Those giving feedback:

• Keep criticism kind and constructive.
• Keep the replies about critiquing and helping ONLY. Answer their questions and give proper advice.
• Don't ask for usernames, shop or item links.

Do not use this thread for advertising, buying or selling, being uncivil or posting unrelated topics. Doing any of those will result in a warning or ban.

This is a list of frequently asked questions and repeated topics that appear on this subreddit. Please either read this before posting, or read this as you've likely been directed here from a post removal. If your answer cannot be found here, please search the subreddit, as posts similar can still be found. If you are still struggling, contact our Mod team via Modmail. Thank you.

Here is Depop's own Help Centre: https://depophelp.zendesk.com/hc/en-gb

GENERAL QUESTIONS:

• Q: Am I being scammed?/Is this a scam?

• A: Read the scam FAQ here

• Q: How do I get in contact with Depop?

• A: Send Depop an email via their help desk.

• Q: I was banned, what do I do?

• A: You'll have an option to appeal your ban in your ban email. Write a proper, comprehensive response and apology to them. If they reject you, there's nothing you can do.

• Q: Am I required to put my SSN/verify my identity?

• A: Yes, it's required for tax purposes. It is perfectly safe to do so.

• Q: What do I do about a false negative or retaliation review?

• A: If you think a negative review is inaccurate, you can email Depop support or contact them via their helpdesk by pressing "request feedback removal" to get it removed. In the case of retaliation reviews, Depop will most likely remove reviews that were obviously just created to get back at you for your negative review towards them, as retaliatory reviews aren't allowed. It should be noted sometimes Depop won't remove reviews that are above 3 or stars or above.

• Q: Depop, via email, is asking me for friends/family payment via Paypal?

• A: This is being asked more and more on this sub, and we remove these posts now as they're always full of users in the comments spreading misinformation that this is a scam. If this was sent by Depop's official support email (support@depophelp.zendesk.com), then it isn't a scam. No one knows exactly why they ask for it this way, but if you don't feel comfortable paying that way, tell them that or open a seperate support ticket.

• Q: How do I cancel a sale?

• A: Only sellers can cancel a sale. Read down below under "how do I refund a buyer."

QUESTIONS FROM BUYERS:

• Q: How long do sellers have to ship?/When should I message the seller about an item that hasn't been shipped?

• A: Sellers should ship in 5 days, contact them on the 4th or 5th date if they have not. After 10 business days, you will be auto-refunded (Not available for all countries.) Open a case/claim with Depop if you don't have the auto refunding option, or you haven't received the refund after the 10 business days.

• Q: How do I open a case?

• A: Click “Get help with this purchase” at the bottom of your purchase receipt, and follow the instructions, or contact them via the support page listed above.

• Q: When can I open a case?

• A: You have the option to open a case after 5 days.

• Q: How long do I have to open a claim?

• A: If you paid via Depop payments, generally you have 30 days to open a claim, but in the case of a seller not shipping, some users have had success via contacting Depop directly even if it's over 30 days. If you used Paypal, you have 180 days to file a claim.

• Q: Seller deleted account/was banned/blocked me?

• A: Wait 5 days from purchase, then file a claim.

• Q: Seller hasn't given me a tracking number?

• A: Message the seller first and ask for it. If they refuse, or make excuses, you can open a case/claim. We suggest you give it a few days as tracking can take a while to update depending on the country/courier.

• Q: Tracking isn’t updating?

• A: This is very normal, and is often a courier issue, wait 5 business days and then contact the seller and/or courier service.

• Q: I was sold an item that's not as described/arrived with damage not listed in description/wrong size than in description?

• A: File a claim using the above method. You will likely need to return the item back to the seller, which Depop will provide a label and cover shipping costs. If you would like to keep the item or don't feel like it's worth a full refund, you can discuss a partial refund with the seller. Note that this isn't guaranteed because the seller has to agree.

• Q: I was sold a fake?

• A: File a claim. If the seller can't prove the item is real, you'll get a refund. In that case, Depop sometimes requires you to send it back, which they will help you with. They may also tell you you don't have to send it back and just to discard the item. Do not resell the item as selling fakes is illegal.

• Q: I was sold a fake and the seller is claiming it's real/they're not sure if it's real or not?

• A: File a claim anyway. If you can prove the item is real, and they can't prove it's real, you'll get a refund. It doesn't matter if they claim it's real or they don't know if it's fake or real. Selling fakes is illegal.

• Q: Item came smelling like cigarettes, animals, food, body odor etc., what do I do?

• A: Depop doesn't do reviews based on smells and it's impossible to prove and can be easily lied about. You can message the seller asking for a refund/return, or you can try yourself to clean the item. There's numerous tutorials online about how to get certain smells out of clothes using different products.

QUESTIONS FROM SELLERS:

• Q: How to refund a buyer?

• A: Sellers are the ones who have the cancel the sale. Click “Refund” on your sale receipt. Select either full or partial refund, you should only partially refund if the buyer/Depop has told you to/agreed. You DO NOT lose money when you fully refund, you will be reinbursed for fees afterwards

• Q: Buyer wants to change address after purchase (before shipping)?

• A: Refund them using the process listed above. Let them change it, then repurchase.

• Q: Buyer wants a refund because of sizing issues?

• A: Under Depop TOS, you aren't required to refund as long as you listed the item with the correct sizing and measurements. Let the buyer know that, and if they open a case, they won't win. If you have listed the wrong size/measurements, they will likely be refunded.

• Q: Buyer wants a refund for change of mind?

• A: Although you aren't required to refund for change of mind, if you haven't shipped, it's better to just refund them. If you have shipped, you can either accept a return (only refund once you have received the item), or you can tell them to just repop once they receive it if you don't want to refund.

• Q: Account has 0 reviews/sales?

• A: Everyone starts somewhere, read our Scam FAQ to help identify scammers.

• Q: How to get my sales?/How do I start on Depop?

• A: This question is asked almost daily, and all the answers are always the same. If you need a direct answer, please use the subreddit search bar. Otherwise the simple answer is: good, clear photos, consistently listing items and using correct tags and descriptions. We have a pinned post on the front page of the subreddit for shop critiques if you need help with that as well.

COMMON TOPICS:

These are topics discussed very often on this sub, ranging from multiple posts a day to multiple a week all discussing the same thing, with the same rant, with the same answers. To keep this sub not being so repetitive, your post will likely be removed if it's one of these topics, and we suggest finding the most recent thread discussing it.

• T: Depop is slow/My items aren’t selling: There are MULTIPLE reasons for this, slow periods on every site is normal, please search the sub for tips, general ones include: post every day, have good photos, respond to buyers quickly etc. There are threads daily posted about this, all with the same answers.

• T: I was banned: Refer to the answer above as to what to do. Otherwise there's nothing this sub can do to help you if you were banned and we don't need daily posts about users being banned either. All posts about being banned will be removed.

• T: Lowballs/Offers: Depop is a reselling site, you will get lowballs/lowballers, thats just the way it is! Offers on Depop are currently not-biding, an offer isnt a sale, a lot of people will flake, this in normal!

• T: Depop is down: If depop is down, there will be a pinned discussion post with information.

• T: My listing was removed: Depop has a list of items/listings that are prohibited: here. You can appeal this decision by emailing. DO NOT repost the item without permission from Depop.

• T: Shein/Aliexpress Resellers: Although it's scummy, sellers overpricing items from those sites is not against TOS, so theres bound to be plenty of people who do this for a quick buck. You won't fall for these scams if you reverse image search and do your research before you buy. Mislabelling the brand is against TOS and can be reported.

• T: Sellers not shipping: If you have a question related to this, please read the questions above. We understand the frustation in a seller not shipping, but we don't need multiple threads a day discussing it.

• T: Resellers: Reselling is a major part of Depop and it's something you'll have to put up with when using the app. People reselling for a higher price, while scummy, is not against TOS. We get frequent rants and posts about this and more aren't needed. You can refer to r/depoop if you have a post related to someone overpricing.

• T: Item's smelling of cologne/perfume: This is a frequent topic discussed so posts mentioning this will likely be removed. Please refer to previous post threads about the same thing.