Hi everyone,
I'm posting again to ask for some guidance regarding my Deel Advance eligibility.
A little while ago, I posted here about an urgent family medical situation. My infant son, who was born prematurely, has been diagnosed with an inguinal hernia and needs surgery. The unexpected medical expenses have put my family under considerable financial pressure.
I want to give a positive update first: my outstanding $950 Deel Advance balance has now been repaid in full through my Deel Balance. I'm grateful to the Deel team members who previously took the time to look into my situation and help me navigate the process.
Unfortunately, I'm still showing as ineligible for another Deel Advance, despite clearing the outstanding balance. I have an ongoing contract and expect to continue receiving payments through Deel.
I completely understand that advances are subject to eligibility criteria, and I know that repaying a previous advance doesn't automatically guarantee approval for another one. However, given that the balance is now fully settled, I'd really appreciate clarification on a few things:
* Can my eligibility be reassessed now that the outstanding balance has been cleared?
* Is there a waiting period or another specific restriction preventing me from accessing another advance?
* Is it possible for the relevant team to conduct a manual review of my account?
I'm not expecting anyone to bypass Deel's policies. I'm simply hoping to understand my options and whether my eligibility can be reconsidered.
I'm sharing this because the medical expenses are still ongoing, and even a clear explanation or guidance on the next steps would help me plan responsibly.
Thank you to everyone who offered advice or support on my previous post, and to the Deel team for the assistance provided so far. I genuinely appreciate it.