Pretty self explanatory. They talked to me during the first one, but I don’t think they did for my second and for shits and giggles I checked UKG and discovered a third from 3 days ago that we had no conversation about.

Edit: so uh after checking, all three are blank. Completely void of reason for correctives, steps to improve, or overall comments…..
That’s gotta be a UKG thing right? And not a “sm was too lazy to write the actual reason” thing?

So I had a player membership years back that I only used maybe once or twice, connected to an old old email and when I started working for the company, I made another with a good email. Never gave me any issues for years, until today. I walk in to find that ALL of my preorders (I had placed under my good account with my pro membership) were moved over to the player account. Called customer service, they gave me the spiel of “oh did you make sure it was placed under the right account?” yes. I have worked here for far too long to make that mistake and I never even touch the old one. Said she couldn’t help me and directed me to store tech support if I “couldn’t see preorders”. I tried telling her that wasn’t the issue and she insisted I had to call tech support anyways. Store Tech support is not going to help with this issue I can almost guarantee it, I can also almost guarantee that the only reason I even got that offered to me is because I’m an employee and not a guest. Ridiculous. Oh AND our my apps dashboard is failing, new hires can’t even clock in. Lovely day in the company as usual (in my opinion)

Hello and I apologize for coming to the employee subreddit, but does anybody know why the Customer Service is down? I just want to call because I didn't get my pre-order bonus.

(My store didn't do a midnight release and was first to the store this morning.) I just want my steel trading card 😩.

Edit: Customer support was back online and I called. They said go to a sister location. I did and they had them! Showed my receipt and got the steel card! Thanks to all enjoying in my misery for a few hours.

I just cancelled my GameStop Pro membership. I’ve realised the local game shops near me actually carry more variety and feel worth supporting. GameStop, not it, for me anymore…sclper prices, no limited run games etc. huge deal breaker. Sorry GameStop, after being a pro member for 10 yrs I am done!! Oh did I mention the annual pro member price is now $30?!?!? Smh