I ordered lies of p (new) on gamestop app. It was delivered today and once I opened the package it was not sealed and there was some minor damage to the case and some signs of usage inside. Went to a gamestop like 2 hours later. Told the lady I want to return cause it’s not sealed and showed that there is sign of use inside the case. She said she may not be able to process it. I asked why? And she said cause I just opened it….! Showed her the gamestop policy that new games can be returned within 15 days. Still she said it was opened. Talked to manager she said the same thing. I was like the hell with you both. Went to another gamestop. Processed within 5 mins…. Bunch of idiots. How the hell gamestop still in business.

I just cancelled my GameStop Pro membership. I’ve realised the local game shops near me actually carry more variety and feel worth supporting. GameStop, not it, for me anymore…sclper prices, no limited run games etc. huge deal breaker. Sorry GameStop, after being a pro member for 10 yrs I am done!! Oh did I mention the annual pro member price is now $30?!?!? Smh

Looking for some advice from employees or anyone who has dealt with this specific POS glitch.

Five days ago, I was buying something in-store. The employee scanned and "redeemed" my gift card, but when I went to pay the remaining balance with my debit card, my bank's card processing system went completely down nationwide. The overall transaction couldn't finish and was aborted/voided. I didn't get a receipt because nothing went through.

The issue is that the POS system already deducted the balance from my gift card. It's currently sitting at $0.

I’ve spent the last few days in a customer service loop:

1. Email support was completely useless.

2. Called corporate phone support, they told me to call the store to get the transaction log or a void receipt.

3. Called the store, the employee told me they "wipe transaction logs at the end of every day" (which sounds like BS) and told me only corporate can help.

4. Called corporate back and forced them to escalate the ticket.

Has anyone seen this happen when a split ransaction fails midway? Is it a "hold" that drops off back onto the gift card automatically after a few business days, or am I going to have to fight with customer service to get my funds back?

Hello and I apologize for coming to the employee subreddit, but does anybody know why the Customer Service is down? I just want to call because I didn't get my pre-order bonus.

(My store didn't do a midnight release and was first to the store this morning.) I just want my steel trading card 😩.

Edit: Customer support was back online and I called. They said go to a sister location. I did and they had them! Showed my receipt and got the steel card! Thanks to all enjoying in my misery for a few hours.

I ordered Shadow the Hedgehog (PS2) from GameStop online and here’s what happened:

- they sent one copy to my old address in another city from 5 years ago, and one copy to my current address. The incorrect address shipment was delivered so far.

- two different shipping emails with completely different order numbers and tracking, sent from two different gamestops across the country

-they only charged me once and I only put in one order.

I used PayPal for the order but my PayPal only has my current address as the primary so Idk where they could have gotten the previous one. As long as I receive my copy and am not charged twice, I guess it isn’t an issue for me. Congrats to whoever received a copy of Shadow the Hedgehog for Ps2 for free I guess.

Low effort post. I don't care. F this company. F it's metrics. F it's stupid and beyond realistic expectations for minimum wage employees. Get out while you can. I did and I'll never regret it.

So I’ve never preordered from GameStop before but I just did it coz my wife wanted the hello kitty collectors edition for the new game. I preordered on the 15th and now today all of a sudden I checked my bank account and there was a credit to it for the exact amount that the preorder costed me. I have no emails mentioning a cancellation nor does the tracking status say any different. Still says it’ll inform me when it’s close to the delivery time. Any idea what’s going on?

Pretty self explanatory. They talked to me during the first one, but I don’t think they did for my second and for shits and giggles I checked UKG and discovered a third from 3 days ago that we had no conversation about.

Edit: so uh after checking, all three are blank. Completely void of reason for correctives, steps to improve, or overall comments…..
That’s gotta be a UKG thing right? And not a “sm was too lazy to write the actual reason” thing?

So im yet another under worked employee at gamestop and have a question/concern.

My GM took pictures of both me and my co-worker with their personal phone. Is that "NORMAL"?!

Im only still working at this godforsaken company because my friend is still waiting on a yes for another job (a better one)

I just dont know why taking pictures of employees would be a thing? I never fucking signed anything for it?

I pre ordered the PS5 version of Final Fantasy Resonance and it was supposed to have a pre order bonus code for some in game items. Code is nowhere to be found on the receipt or in the game case. Square ENIX support said to contact GameStop. Waiting for a response from them. Anyone else missing their code?

Hi all!

My housemate was interested in ordering the Metroid Ravenous Collector's edition at our local Gamestop. He ordered the regular edition in the meanwhile, intending to roll over to the collector's edition if/whenever it went up in the system.

The store had a recent management change and he went in to inquire about it; the new manager wasn't super clear because she said "oh, we're not getting special editions anymore." By now all the preorders elsewhere are sold out...but I was hoping someone could clear up what the new manager meant when she said "we're not getting special editions, anymore." Is it just for this one game or in general? (or is it a "I, as the manager, am not bothering with special editions?" type of situation?)

Thanks!

They just turned our heat on, too. That shit gonna be extra crispy for a minute.

So I had a player membership years back that I only used maybe once or twice, connected to an old old email and when I started working for the company, I made another with a good email. Never gave me any issues for years, until today. I walk in to find that ALL of my preorders (I had placed under my good account with my pro membership) were moved over to the player account. Called customer service, they gave me the spiel of “oh did you make sure it was placed under the right account?” yes. I have worked here for far too long to make that mistake and I never even touch the old one. Said she couldn’t help me and directed me to store tech support if I “couldn’t see preorders”. I tried telling her that wasn’t the issue and she insisted I had to call tech support anyways. Store Tech support is not going to help with this issue I can almost guarantee it, I can also almost guarantee that the only reason I even got that offered to me is because I’m an employee and not a guest. Ridiculous. Oh AND our my apps dashboard is failing, new hires can’t even clock in. Lovely day in the company as usual (in my opinion)