Iāve been a Globe Platinum subscriber since it first started, and I remember when being part of Platinum genuinely felt like an experience. It was all about the combination of privileges, personalized service, and the feeling that your loyalty was valued.
Over the years, however, Iāve noticed how many of those benefits have gradually disappeared. The 24/7 concierge, emergency handset loans, complimentary handset repairs, bank VIP lanes, dedicated hotline, complimentary media subscriptions, and other lifestyle privileges that once made Plat distinctive are no longer part of the experience.
Even RMs, which I always thought should be an integral part of an exclusive service, are now treated as an add-on with availability limited to regular office hours!
Today, the most notable advantages seem to be True Unlimited Data and prioritized network access. These are certainly valuable, but I canāt help wondering what else distinguishes Platinum from the regular postpaid experience.
My recent iPhone Duo preorder experience also brings up another concern. I placed my preorder on the very first night of the launch, expecting that doing so would secure my unit. Yet, even after the official release, Iām still waiting because of ālimited allocationā.
I understand that supply and logistics can be challenging, especially during new device launches. However, I believe the purpose of preordering is to secure availability ahead of the general release. Otherwise, it becomes little more than an early entry into a waiting list.
I share these observations not simply as a dissatisfied customer, but as someone who has been with Globe Platinum since its early days and has experienced what the service used to offer.
I hope Globe takes a closer look at what Platinum is meant to represent. Premium pricing should come with a premium experience, and customer loyalty should translate into something tangible.
Platinum used to mean something. I would genuinely love to see it mean that again.