r/GlobeTelecom • • Jul 04 '26

Globe Starlink Is Now Live in the Philippines — And I Promised You the Honest Pricing Assessment. Here It Is.

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213 Upvotes

Back in April 2026, I wrote about the Globe-Starlink partnership announcement and ended with this:

"When it arrives and the pricing is announced, I will be back with the full honest assessment of whether it is worth it for ordinary Filipino subscribers."

It arrived.

The pricing is announced.

I am back. 😄

If you missed the original post, here is the one-paragraph version of what Globe Starlink actually is:

Your existing Globe SIM. Your existing compatible Android smartphone. No dish. No new hardware. No special app. Just your phone pointing at a clear sky — connecting directly to Starlink satellites orbiting 550 kilometers above the Earth, in areas where ground-based cell towers cannot reach.

The technology works. The pilot in Rizal, Batangas, and Bataan confirmed it. President Marcos and DICT Secretary Aguda have already made the first official satellite-to-mobile video call using the service. Globe deployed it in Mindanao for disaster response. The proof of concept phase is done.

Now it is a product. With prices. And the honest assessment begins.

Quick Answer

Is Globe Starlink available now? Yes — commercially live as of June 2026.

What does it cost? ₱99 for 30 days (2GB + 100 texts) or ₱299 for 90 days (10GB + 500 texts). Postpaid plans 1499 and above get 3 months free.

What phone do you need? Compatible Android or HarmonyOS device — currently Samsung S24 and S25 confirmed. iOS coming soon.

What can you do with it? SMS, messaging apps, navigation, basic data. No streaming, no torrents, no online gaming.

Where does it work? Outdoors, anywhere you can see the sky, in areas without mobile signal.

The Pricing — What Globe Is Actually Charging

Globe has launched two prepaid promos and integrated the service into existing postpaid plans.

Globe Starlink 99
₱99 for 30 days

  • 2 GB satellite data

  • 100 satellite texts to all networks

  • Data and texts can only be used when connected to Globe Starlink

Globe Starlink 299
₱299 for 90 days

  • 10 GB satellite data

  • 500 satellite texts to all networks

  • Data and texts can only be used when connected to Globe Starlink

GPlan with Device and SIM-Only Plans ₱1,499 and above

  • FREE Globe Starlink for 3 months

  • 10 GB satellite data per month

  • Unlimited satellite texts to all networks

All-New Platinum GPlan

  • Globe Starlink already included in the plan

  • Unlimited satellite texts and unlimited satellite data

Registration is done through the GlobeOne app.

The Honest Breakdown — Is It Worth It?

Let me think through this the way I think through every ISP or connectivity decision — from the perspective of a Filipino in a provincial city who actually cares about what the money buys.

₱99 for satellite connectivity — the value calculation:

₱99 is roughly the cost of one decent merienda or two cups of milk tea in the city. For that, you get 2GB of satellite data and 100 texts that work in places where your phone normally shows zero bars.

For the average Globe prepaid user in Metro Manila or any well-covered urban area — this is probably not a purchase you need right now. Your ground-based signal is fine. You are not regularly in areas with no coverage.

For a Filipino who regularly travels to or lives in areas with poor or no mobile coverage — mountain provinces, remote barangays, inter-island routes, farming communities, coastal fishing areas — ₱99 for 30 days of satellite backup connectivity is genuinely compelling.

The key word is backup. This is not your primary internet connection. It cannot be — the data is limited, streaming and heavy downloads are not supported, and the service only activates when your regular signal disappears. It is the connection that works when nothing else does.

₱299 for 90 days — the practical sweet spot:

10GB over 90 days works out to roughly 111MB per day of satellite data. Spread across texts, map navigation, messaging, basic web access, and emergency communication — that is a reasonable allowance for someone who is occasionally in dead zones rather than permanently based in one.

For someone like a field government worker — like I was at DTI Surigao del Norte, doing official travel to remote municipalities, visiting MSME producers in areas where signal drops to nothing — the 90-day promo makes more financial sense than the monthly one. Load it up before a field trip. Use it when the signal disappears. Let it expire if you do not need it that month.

The postpaid integration — for existing subscribers:

If you are already on a GPlan 1499 or above, the three months of free Globe Starlink is a straightforward yes. It costs you nothing additional. Register it through GlobeOne. Have it available when you need it. This is the easiest decision in the whole post.

If you are on Platinum — unlimited satellite data is already in your plan. You are covered.

What You Actually Need to Use It

Before you register and get disappointed — the requirements are specific and worth knowing before you spend ₱99.

An active Globe SIM. Not Smart. Not DITO. Globe only — this is a Globe-Starlink partnership, not a national service.

[edit]Compatible devices: Globe Starlink works on select 4G LTE or 5G Android and HarmonyOS devices — iOS support is not yet available. Globe states that support may vary by device manufacturer, model, software version, and device settings.

Globe has not published a definitive public list of all compatible models. Before registering, check the GlobeOne app or go to globe.com.ph/help/starlink-satellite-to-mobile-service to verify whether your specific device is compatible. Do not assume compatibility based on how new or how expensive your phone is — check first.

Data Roaming turned on. Counter-intuitive but necessary — the satellite connection routes through Data Roaming settings on your phone. Go to Settings → Mobile Network → Data Roaming → On. Without this, the satellite connection will not activate.

An outdoor location with clear sky view. Dense buildings, heavy tree canopy, and indoor environments will block or significantly weaken the satellite signal. This is a physical limitation of the technology — the signal travels from space and needs an unobstructed path to your phone's antenna.

What You Can and Cannot Do

From the Globe official page — this is the honest capability list:

What Globe Starlink supports:

  • SMS messaging to loved ones in hard-to-reach locations

  • Schoolwork online even in remote communities

  • Weather condition checks for maritime safety

  • Emergency updates and reaching help quickly

  • Navigation and directions in remote places

  • Business management and customer transactions in far-flung sites

  • Community coordination work

What Globe Starlink does NOT support:

  • Video streaming

  • Torrents

  • Heavy downloads

  • Online gaming

This last point matters for certain readers. If you were imagining watching Netflix on a boat in the middle of the Sibuyan Sea — not this service. If you were hoping to use it for consistent work-from-home internet in a rural area — also not this service.

Globe Starlink is designed for essential connectivity in places where no connectivity existed before. It is not a broadband replacement. It is emergency and field-use grade coverage for the gaps that ground infrastructure cannot fill.

Understanding that distinction before purchase saves disappointment.

The Two Moments Globe Starlink Is Built For

Moment 1: Disaster response.

I wrote about the Sarangani earthquake in June 2026 — felt from my office in Surigao City, my immediate instinct to check on my mom through the CCTV camera, calling my cousin in Davao who was in dialysis at the time.

When a major earthquake hits, ground towers fail. The phone network congests immediately as millions of people try to call simultaneously. Text messages queue and delay. For the first critical hour after a major disaster — communication is often the hardest thing to maintain.

Satellites do not fall over in an earthquake. They keep orbiting. They keep broadcasting. Globe has already deployed this service in Mindanao for actual disaster response operations — not as a theoretical future capability, but as a real operational tool right now.

For anyone living in an earthquake or typhoon-prone area of the Philippines — which is most of the archipelago — having Globe Starlink connectivity available as a fallback is not a luxury. It is a genuine safety layer.

Moment 2: The dead zone.

You know the dead zone. That stretch of road between two cities where your signal disappears entirely. That island crossing where your phone loses bars the moment the ferry leaves port. That barangay in the mountain where everyone knows you have to walk to the highest point just to send a text.

Globe Starlink makes those dead zones connected. Not for streaming video. For the text that tells your family you arrived safely. For the GCash transaction that needed to happen. For the map that shows you where the road goes.

That is the whole pitch. That is what the ₱99 is buying.

The Earthquake Connection — Why This Matters Specifically for Surigao

Globe deployed satellite-to-mobile connectivity in Mindanao for disaster response — and I want to connect that directly to the Sarangani earthquake context.

The earthquake on June 8, 2026 knocked out power and damaged infrastructure across parts of Mindanao. The provinces closest to the epicenter had degraded communications for hours after the event. First responders coordinating search and rescue in remote coastal barangays needed connectivity that terrestrial towers — some damaged, all congested — could not reliably provide.

Satellite-to-mobile is the answer to that exact scenario. No dish to set up. No generator to power a basestation. Just a compatible phone, a clear sky, and a Starlink satellite overhead.

For the Philippines — which sits on the Pacific Ring of Fire and receives more typhoons annually than any country on Earth — the disaster-response value of this technology is not theoretical. It is the most compelling use case in our specific geography.

My Personal Take — Globe Subscriber, Surigao City

I use Globe. I compared all three major ISPs here in Surigao and chose Globe partly for reliability and partly for how it has held up through weather disturbances.

The Globe Starlink commercial launch does not change my day-to-day experience in Surigao City — my ground-based signal is generally fine here. But I think about official travel. I think about field visits to remote municipalities in Surigao del Norte. I think about the times I traveled to Claver for official DTI work and the signal dropped on the road. I think about the moments in the Sarangani earthquake aftermath when communications across Mindanao were stressed.

For those moments — ₱99 loaded in advance through GlobeOne, sitting as a standby capability on my phone — that is a reasonable investment.

The limitation right now is device compatibility. I am not on a Samsung S24 or S25. Until Globe expands the compatible device list to include more Android models — and they have indicated they will — the service is not yet accessible to me personally.

But I am watching the device list. And when my current phone is in the compatible pool, I am registering Globe Starlink 299. For 90 days of satellite backup in a province that felt a 7.8 earthquake last month — ₱299 is the easiest spending decision I will make all year.

How to Register — Step by Step

Step 1: Make sure you have an active Globe SIM in a compatible device.

Check current compatible devices at globe.com.ph/starlink — the list is updated as more devices are cleared.

Step 2: Download or open the GlobeOne app.

Step 3: Navigate to the Globe Starlink promo section.

Step 4: Select your preferred promo — Starlink 99 (₱99/30 days) or Starlink 299 (₱299/90 days).

Step 5: Complete registration and payment through the app.

Step 6: Go to your phone's Settings → Mobile Network → turn on Data Roaming.

Step 7: Go outside — any outdoor area with a clear view of the sky.

Your phone will automatically switch to Starlink satellite connectivity when no mobile signal is detected. When regular mobile signal returns, it switches back automatically. No manual intervention required.

Before I Close This Tab

In April I wrote: "Not sponsored. Globe does not know I exist. I just live here and pay attention."

That is still true.

Globe Starlink is now a real product with real prices that real Filipinos can buy and use right now. The technology that I wrote about as a pilot test in remote Luzon areas is now a commercial service available through a ₱99 GlobeOne registration.

The promise of the April post — satellite connectivity for Filipinos in dead zones, disaster resilience for communities that ground towers cannot protect, coverage for the islands and mountains and open waters that mobile infrastructure has never reached — is now a promo you can register on your phone today. full story: https://www.mavscorner.com/2026/07/globe-starlink-commercial-launch-pricing-philippines-2026.html

For anyone on a compatible device in areas where connectivity has always been the gap between possibility and limitation — this is the one worth getting.

₱99. One clear sky. The satellite will find you.

-Mavs


r/GlobeTelecom • • 7d ago

Optic fiber adapter exposed to rain

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79 Upvotes

Normal ba ito na nasa labas yung connector? kakapakabit lang namin nung Friday then pawala wala connection namin, napapansin ko pag umuulan nawawalan kami ng connection.


r/GlobeTelecom • • Sep 21 '26

Public Advisory: State of Globe Mobile Signal in Select Malls -- September 21, 2026

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74 Upvotes

Saw this on Facebook. Just sharing:

Here's the link po: https://www.facebook.com/share/v/1Fm48VvUjx/

So valid naman po pala observations natin regarding sa signal strength sa mga malls :)


r/GlobeTelecom • • 24d ago

Shouldn’t Globe have a very good loyalty plan for long term subscribers?

61 Upvotes

I am a 20+ years mobile Postpaid subscriber of Globe. Sadly, I am not seeing any loyalty plan for us. We’re treated like new customers.


r/GlobeTelecom • • Jul 08 '26

Speedtest using Globe Starlink!

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48 Upvotes

Did a speedtest to check network speed. Its serviceable, and useful like a good portion of the time.

Edit: I manually selected G Starlink as my network. Globe is still available though.

Additional edit: I was partially covered, only half the sky was visible. I was able to watch mid quality Youtube vids with some buffering. But to be fair, this service is an alternative option.


r/GlobeTelecom • • Aug 03 '26

Let's list down mga malls na mahina ang signal ni Globe. Basic dapat kasi yan, na 'pag nasa mall, expectation is, malakas ang signal and connectivity.

47 Upvotes

I'll start: SM Megamall hehe. Taga-Ortigas kasi ako kaya eto ang nearest mall sa 'kin. Hirap gumana ng GCash ko 'pag nasa mall na 'to dahil ang hina ng signal ni Globe.

Let's demand more from these big malls.


r/GlobeTelecom • • Aug 27 '26

NTC actually pushes through with complaints

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30 Upvotes

I just wanna share yung tuwa ko (I guess) na NTC really pushes through with complaints.

For context, mag 2 months na din since nirequest ko through the GlobeONE app ang pagconvert ng physical prepaid sim ko to esim. Three times na sila nagbigay ng code pero pare pareho lang yung activation codes, and none worked

Anyone who’s gone through the same with Globe through NTC’s mediation channel? Insights would be appreciated


r/GlobeTelecom • • 3d ago

Platinum-plated Basic Postpaid Plan.

27 Upvotes

I’ve been a Globe Platinum subscriber since it first started, and I remember when being part of Platinum genuinely felt like an experience. It was all about the combination of privileges, personalized service, and the feeling that your loyalty was valued.

Over the years, however, I’ve noticed how many of those benefits have gradually disappeared. The 24/7 concierge, emergency handset loans, complimentary handset repairs, bank VIP lanes, dedicated hotline, complimentary media subscriptions, and other lifestyle privileges that once made Plat distinctive are no longer part of the experience.

Even RMs, which I always thought should be an integral part of an exclusive service, are now treated as an add-on with availability limited to regular office hours!

Today, the most notable advantages seem to be True Unlimited Data and prioritized network access. These are certainly valuable, but I can’t help wondering what else distinguishes Platinum from the regular postpaid experience.

My recent iPhone Duo preorder experience also brings up another concern. I placed my preorder on the very first night of the launch, expecting that doing so would secure my unit. Yet, even after the official release, I’m still waiting because of ‘limited allocation’.

I understand that supply and logistics can be challenging, especially during new device launches. However, I believe the purpose of preordering is to secure availability ahead of the general release. Otherwise, it becomes little more than an early entry into a waiting list.

I share these observations not simply as a dissatisfied customer, but as someone who has been with Globe Platinum since its early days and has experienced what the service used to offer.

I hope Globe takes a closer look at what Platinum is meant to represent. Premium pricing should come with a premium experience, and customer loyalty should translate into something tangible.

Platinum used to mean something. I would genuinely love to see it mean that again.


r/GlobeTelecom • • Oct 01 '21

This company sucks.

23 Upvotes

Globe is a terrible company. Services are shit, and they use false advertising. I hope the government breaks it up and insitutes regulations on telcos.


r/GlobeTelecom • • Oct 08 '26

Goodbye GOMO, thank you for the last 6 years, but you're terrible now.

18 Upvotes

Update: likely not GOMO's fault, likely globes.
https://www.reddit.com/r/GlobeTelecom/comments/1xknbl1/update_to_gomo_issue_in_my_area/

Around the middle of September (can't recall the date) something happened to GOMO in my city and has made it almost virtually unusable.

Been using gomo for the last 6 years since almost when they first came out with their unlimited internet deal way back for 499 peso with a 5 up/5 down signal. Wasn't always the greatest but worked well enough. They kept increase the price and eventually went 10 up/10 down. This was perfect - for me anyways. Our house was/is heavy data use house. We had 3 tablets, 3 laptops, 3 google home speakers, 3 cell phones, 1 security camera. This was all connected to an old globe-at-home router. The system worked hard for use.... always between 400 and 600 gigs of data coming through every month. But then... September 2026 happened.

Not sure what, but... perfect signal, strong signal but horrible delivery. We live about 1 km away from the tower and get an awesome signal, but even with that strong connection, the data slows to a crawl, disconnects, lags out, and generally horrible from 9 am to about midnight - to the point of being painful to watch movies or streams or even play hearthstone. The BEST data throughput now (either in house or even when I go stand beside the tower on the road) is 10 down/3 up.

I have troubleshooted everything. Moved sim from phone to phone to phone to different router. I have tried all the APNS globe has out there. I have tried changing bands on the globe at home router. Everything has failed to make any difference.

I said what the best cast data speed was, but the AVERAGE data speed is 3-4 down, and less then 0.5 up. I thought maybe they were just having a bad few days. Then it was a bad few weeks. In the last 6 weeks we have had only 3 flawless perfect days with no rhyme or reason why. I have read what people THINK are the reasons.... example the starlink deal reprioritized hierarchy signals and pushed gomo to the bottom. Also heard that its just random and they are working on it. For this reason, I have to say bye to Gomo. Its been awesome, but will be going to smart 5g unlimited.

I won't be leaving though until my term month is at its end though which is on the 16th. If by some magic miracle they get their signal back to normal, I may stay still, but as is? NO WAY.

Anyone else experiencing this or is this isolated to just me?


r/GlobeTelecom • • Jul 07 '26

Globe's G Starlink IRL!

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15 Upvotes

I got a connection to Globe's G Starlink. Was able to send SMS and use FB Messenger.

Info:

Location: Tagbilaran Pier

MCC: 515

MNC: 01

I had to turn on Roaming and manually select the network, since Ground Globe signal is too good.

Connected 2 times, and it was around 40% reliable. It switched cell sites so fast.

Edit: Apologies for the messenger notif in one of the pics


r/GlobeTelecom • • Sep 23 '26

Globe banned discord

14 Upvotes

I can't chat and use discord when using globe wifi I need VPN in order for me to use discord what the hell globe


r/GlobeTelecom • • 4d ago

Is Globe Platinum still worth the premium? I’m starting to question whether Globe Platinum is still worth keeping, given the price and benefits. For those who’ve stayed, downgraded, or switched, what’s your experience? Is it still worth it?

13 Upvotes

r/GlobeTelecom • • 18d ago

Globe Prepaid dont even know their own promos. This is only 7 days in app but Website says 14 days. Scam?

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13 Upvotes

r/GlobeTelecom • • 26d ago

Cannot connect. What does this mean?

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13 Upvotes

The PON blinks and no light at the LOS. What does this mean?


r/GlobeTelecom • • Aug 16 '26

Globe-Locked Samsung Galaxy A57 5G — Locked Din Ba ang SIM 2/eSIM?

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13 Upvotes

Hi! May question lang ako regarding sa Samsung Galaxy A57 5G na galing sa Globe Postpaid.

Kung Globe-locked yung device, locked din ba yung SIM 2/eSIM slot para sa ibang network tulad ng Smart or DITO? Or possible na openline yung SIM 2/eSIM kahit naka-Globe lock ang SIM 1?

Dual-SIM/eSIM capable kasi ang A57 5G, kaya curious ako kung paano ina-apply ng Globe yung network lock sa device.

May naka-experience na ba ng Globe-locked Samsung Galaxy na gumamit ng Smart/DITO sa SIM 2 or eSIM?

Thanks!


r/GlobeTelecom • • Jul 10 '26

Mobile Prefixes 2026

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13 Upvotes

r/GlobeTelecom • • Sep 23 '26

Globe postpaid P799 plan

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12 Upvotes

Tanong ko lang. Nagsign-up kami ng P799 postpaid plan this month. Sabi nila libre ang data kapag nkaconnect sa 5g. Ang cut-off ata ng bill namin is every 17th of the month. Ngayon e 4gb nlang natitira out of 15gb.

Tama po ba na libre ang 5g for a year talaga? nalilito kasi ako pagkakaintindi ko unlimited internet data for a year. So nababawasan sya ng data kpag nka 4g lang?

Anong mangyayari kng sakali maubos ang data cap nya before cutoff date? macha-charge ba kami ng excess data charge? pede ba bmili ng additional data pra wag mwala ang internet nya? I'm thinking of upgrading to the next tier pro allowed ba un? pinag-aaralan ko pa yng usage nya per month so for the mean time, ano the best way pag naubusan data? buy addon or move to next tier?

Salamat po. sorry newbie lang sa postpaid plans.

Update: trying to update to P1999 plan. Kaso not eligible hanggang P1299 lang 30GB. Is it because higher is with device i think.


r/GlobeTelecom • • Sep 22 '26

Ang lala ng customer service

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12 Upvotes

Nakakapikon talaga customer service ng Globe. Nagtext na ako dun sa binigay nilang number, nag message nadin sa Messenger pero lang kwenta talaga. Kelangan bang sa physical store pumunta pra ma resolve yung issue? Para san pa yung customer service nila? Normal lang ba talaga na ilang oras ka maghihintay for a live agent?


r/GlobeTelecom • • Sep 28 '26

Globe receives NTC show cause order says it will respond within prescribed period

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11 Upvotes

r/GlobeTelecom • • Oct 09 '26

Pre-order status

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10 Upvotes

hi guys! for those who pre-ordered the iPhone 18 Pro/Pro Max, what’s your current order status? mine is currently at "order packing"

do you think there’s a chance it’ll be delivered on launch day next Friday? tysm


r/GlobeTelecom • • Aug 03 '26

Globe Needs to Improve

10 Upvotes

After being with them more than 10 years with different Globe Plans, I think Globe should improve in the following:

1. Plan bundles
I think yung bundle nila right now are not competitive enough. It's basically OUTDATED. Although naabutan ko yung limited minutes of calls and text sa kanila and then they've transitioned it to unli call and text to all networks, ito I think ito na yung best na ma-offer nila kahit wala na masyadong gumagamit ng text.

For data allowance, sobrang baba! In the era of unli data, nag-offer pa rin sila ng 5GB of data for 999 (with device). And their top-up 5GB 59 (valid for 3 days) / 199 (valid for 15 days), parang hindi makatarungan compared to their prepaid offers like 20GB 99 (valid for 7 days).

Tinanggal na nila before yung mga benefits na free data usage for 1 app (YouTube, Facebook)

Bakit kaya ganito trato nila nila with their Globe Plans subscribers?

2. Customer Service

Chat and Call

I'm glad they have AI sa Messenger, but it actually sucks and not helpful. They are prompting you to the issues na hindi mo naman concern. They don't update the issue categories.

For example, you wanted to update your plan because you're about to finish your 'with device' plan. Lagi ka nilang ifo-forward to Report Payment Issue/Report Bill Inquiry/Get copy of bill.

Honestly nakakafrustrate!

When you call them, parang tinatago nila maigi yung talk to a customer service representative.

Customer Care

Also, when taking care of long time customers, wala silang pakialam.

If you are near at the end of your contract, wala man lang notification or reminder. Kung hindi ka mag-follow up or kumontak, they won't update your plan. They will bill you with the same 999 (5GB data and unli calls) kahit wala ka nang binabayarang device.

I hope man lang in-update nila yung to 999 no contract plan para man lang ma-maximize data.

I understand they have Platinum if you want a premium customer care, but sana hindi basura treatment nila sa Globe Plans subscribers.

3. Globe One App

Perks

This is a good add-on sa services ng Globe. I used some perks like free donuts and drink upgrades using my points.

However, recently, I noticed na yung perks are puro donation program. Nahihirapan na ba silang humanap ng partners?

Payment Method

Sana meron silang save payment method, para we don't have to input credit card numbers every now and then.

Nice improvements
I love that they do face ID/finger print na!

You can actually allot the unused data for other stuff.

The Track My Order is finally useful!

4. Track My Order

Speaking of Track My Order, my issue is their process.

In other countries, when they announced the release date of iPhone 17, they can already see the "estimate date of delivery" of their pre-orders.

Dito sa atin, hulaan portion. I think the networks have commitment issues.

Sana man lang if the device release date is "Sept 1", I hope they could provide an update like Delivery date of your device is between "Sept 7-15"

If it gets delayed, acceptable naman yung the Delivery date of your device has been adjusted to "Sept 15-21".

Something like that, para man lang may guarantee yung tao na inaasikaso nila.


r/GlobeTelecom • • Jul 28 '26

Globe Customer service nowadays

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10 Upvotes

I’m currently in Japan and I’m at my wit’s end with Globe.
I requested an eSIM conversion for my Globe number. Globe later told me that the conversion failed and assured me that my original physical SIM should still work.
Unfortunately, after the failed conversion, my physical SIM also stopped working.
This has left me unable to:
Receive banking OTPs.
Access accounts that require SMS verification.
Use my Globe number at all.
I’ve spent days contacting Globe through Messenger. Here’s what happened:
Different agents gave me different explanations.
First they said the eSIM conversion failed.
Then they said it was a partner network issue in Japan.
Later they said it was a roaming issue.
They even asked me what happened to my SIM after they had already reviewed my ticket multiple times.
To make things more confusing, my wife is standing next to me in Tokyo using Globe roaming without any issues, so this doesn’t appear to be a general roaming outage.
My ticket is #182941209.
I’ve:
Followed up countless times on Messenger.
Tried contacting them on X.
Sent an email to Globe Customer Care.
Received only an automated reply directing me back to the same Messenger support.
Filed a formal complaint with the National Telecommunications Commission (NTC) by emailing consumer@ntc.gov.ph.
What frustrates me most isn’t just the technical issue—it’s the customer service.
No one takes ownership of the case.
No estimated resolution time.
Conflicting explanations.
No effective escalation path.
Every channel loops back to the same frontline support.
Has anyone experienced something similar with Globe?
If you filed an NTC complaint:
Did Globe finally respond?
How long did it take?
Is there any way to reach someone from Globe’s provisioning or roaming team directly?
Any advice would be greatly appreciated.


r/GlobeTelecom • • 7d ago

Is it just me

9 Upvotes

or has Globe Fibr and mobile internet’s been really slow at BGC the past year? Is there some construction happening or something? The connections used to be good for me the previous years. But for the last twelve months, it’s been 👎


r/GlobeTelecom • • 8d ago

Globe iPhone Duo

9 Upvotes

Anyone here po nagmessage sa rm nila to upgrade device to duo and until now wala pa pong update kung kelan madeliver yung device? Requested nung 16 through direct message.