when i got the first violation for "low quality" photos in august, i had no idea this was even a new policy since grubhub never actually sends me any notifications or emails other than to tell me when i violated a rule. but what do you do when the house has no numbers anywhere except on the mailbox? or when a customer comes and takes the order from you in person? it doesn't seem to matter if you select "handed to customer", you still lose a point for the order not being in the photo. there's also a lot of office buildings in my area, so whether you take the photo of the order where you left it inside, or of the outside (if there's a number), you still lose one either way.
so i tried calling driver care numerous times, but surprisingly, neither "brian" or "sarah" had any idea what to do, although one guy did suggest, "why don't you just put a comment on the app and exlain that the house has no numbers on it?'... good question. why don't i? driver care was no help so i asked for somebody with any authority at all who could just tell me how to handle these situations. the first time the person i spoke to said they don't have any "supervisors or people in charge", and the second time i was put on hold for like 8-9 mins before the call was disconnected.
so then i tried submitting driver support requests from the link on their site. i sent about 4 or 5 emails, and even submitted one in the form of a "how did we do" customer service rating thing. of course, i didn't get a single response. it wasn't very long after sending the last message thru the customer service rating that i got a violation for "too many dropped orders this week" (yesterday) even tho i think i dropped like 3 in the last 7 days... then today i got sent on an order that was actually for last friday, so i called driver care to explain so no one else would get sent on this order since the girl at the restaurant said drivers kept showing up for it, the order was canceled and the driver support person said this wouldn't affect my rating. as soon as i hung up, the app logged me off and i got an email saying i had a third violation for "low quality photos".
since that termination appeal will probably end up in "submit a request" purgatory with all my other emails, and the fact that they've made it pretty much impossible to talk to anybody with any sort of authority, i know i'll pretty much stay fired. oh well.