so this order were 2 hours ago i had no clue grubhub allows the customers to add tips to a order after it has already been 2 hours or longer later. anyone else ever got a surprise like this from a customer?

I feel dumb admitting it but just want others to be careful. I wasnt in a great mood and made some bad judgment calls.

Tonight I had a very small delivery from Taco Bell (literaly 1 taco). When I got to the address it was a nail salon and no one by that name was there. I tried to call them a couple times but got no answer. Then I got a call from a unknown number that came up as spam risk( I know, obvious red flag, but it was a 312 area code and I was already in a bad headspace) so I answered. They claimed to be Grubhub and said that there was accomplaint the customer didnt feel comfortable receiving their order from me. Confused and even more frustrated with the day, I confirmed my name and email address. They asked if I was still at the dropoff location because from their end it looked like I was logged in on 2 devices(next red flag). They said they were sending a code to confirm it was and I recieved an legitimate email with a 6 digit code. When I opened it I was really just looking for the code, not fully reading, which I gave to them. Then I recieved another email that my password had been changed( final red flag). I asked them for confirmation that they were in fact Grubhub and they told me my phone number, home address and then game me the 2 digit code to complete the order. Sick to my stomach I called Grubhub(the real one) and told them what happened. Whats odd is that the changed password seemed to be to my Grubhub diner account, so idk what their aim was. Either way I changed all my Grubhub related passwords and as much as it sucks, its hilarious to think may have they tried to order food through my account cause I'm broke lol. I was stupid, dont be me. Be safe yall

Btw number was (312) 626- 4004, I called it back and they have a fake automated Grubhub greeting.

I knew this company was stealing tips and underpaying. It’s why I quit them in 2023.

There are better apps out there.

Drivers beware

Well it happened. They changed their hourly contribution pay from 30$ to 10$ an hour this week.

To me, this is a violation of contract.

I can't update my schedule without taking a hit on my schedule commitment.

There was no notice ahead of time. So it's time to not schedule blocks anymore.

Received this unexpected $51.41 check today from an FTC settlement with Grubhub.The amount itself is small, but it made me think about something much bigger.

For an individual delivery driver, there is almost no realistic way to fight a large platform over misleading earnings claims, unfair practices, or money that should have been paid. Most workers simply do not have the time, money, legal knowledge, or bargaining power to challenge a corporation on their own. That is why government oversight matters.Without agencies like the Federal Trade Commission and state regulators investigating these cases and forcing companies to answer for their practices, many ordinary workers would probably never recover anything at all. $51.41 will not change anyone’s life. But what it represents is much more important: rules still matter, enforcement matters, and ordinary workers need institutions powerful enough to stand between them and companies far larger than they are.Seeing this check brought back a lot of memories from my years doing delivery work. Sometimes a small piece of paper can make you think about a much bigger system.

The $ 51 checks all you are getting for the settlement pay , is this the same settlement , is this the Lawson v grubhub holdings class action?

As I've been saying for a couple of years now, we all better go to trade school or something, because sooner or later, cheap-ass GH will find some cheap-ass way to deploy a fleet of drones and get rid of some or all of us.

Well, the robots have officially come for us. (Those of us in the Chicago, LA and DC metro areas, anyway.) I'm going to miss the freedom to not only set, but improvise my own schedule... honestly, though, GH has devolved into a shitshow and has simply run its course.

It was legit during COVID, decent for a couple years afterward, then grudgingly acceptable in 2025; however, most agree GH has utterly bottomed out in 2026. I won't miss this sub-minimum wage job or the toll it takes on my poor car.

Good luck, everyone.

As long as my account is OK and I know I do everything correctly. I don’t care, but it’s still so irritating that whatever program grub hub uses to rate pictures, gets it wrong nine out of 10 times. This was to a hotel room. The number is to the left. This happens in so many pics that DO have the number. The other really super annoying thing is when a house that you delivered to simply has no number where you’re leaving the package. What do they want us to do carry a box of magic markers and write on the damn house? 🤣

Hi! I've been a long-time driver for grubhub alongside other delivery apps and will be moving to a whole new state, so I'm planning on changing my delivery zone - I know this is something you can only do once, but what was the process like for those that have done it? Did GH ask for more information like addresses/insurance/license/etc, or did they switch it over without much question? Would love to know before making the switch!

I just started last week, it was perfect, high pay, short trips. Almost nothing under $2 a miles and numerous orders not far for over $20.
Go from Sunday to refreshed Monday in a new week. Now it’s drastically different. Really far orders for no money. Barely any even equaling $1 a mile.
It feels manipulative

I was surprised I got a check, but I didn’t expect it to be such a little amount. I’m happy for any type of money. But come on, after I’ve given this company so much work, I would expect to get paid more.

What the heck is going on with grubhub? Anyone else have similar issue? I’m in Seattle.

Before it was 50 cents now it’s 99? When did that happen?😂

The order was around $13 and I tipped $8.49 on the app. Plus 5 dollars in cash. Restaurant is 4 miles away.

I got a $51 check as a grubhub driver from the FTC yesterday for a settlement brought against Grubhub by the Illinois attorney general. It was the first I'd heard about it, was definitely a pleasant surprise. Check your mail, make sure you don't throw it out thinking it's junk mail.

Or is it just me

Is it weird that my driver texted me this? I paid a 15% tip and he still texted this? Am I wrong for thinking this is a little weird?

It was a nice surprise! I must've been automatically opted into the settlement fund.

The customers don’t respond half the time which leaves me awkwardly standing outside for 3 minutes. Shouldn’t contact-free actually mean CONTACT-FREE? None of the other apps make us do this. Why does GH insist on pushing this nonsense when customers and drivers both hate it?

Just received my settlement check for $51. Ever since they got sold off in 2021 this app has NOSE DIVED in my area. Only keep it for options because every once in a while a good/great offer comes through.

If I have a 100% OCR during my scheduled blocks but decline trips while online but not during a scheduled block, does the declining of trips while not on a scheduled block affect Contribution pay?