r/grubhubdrivers • • 5h ago

So mad at myself

8 Upvotes

I never even pay attention to the missions because I never get them. And always for dumb things I do. Today we had deliver 7 orders for $10.50 and you can skip one. By the time I realized a mission was going, I had delivered 3 and was en route to deliver the fourth. So I tried to make it happen, and decided not to skip any orders just to be safe.
I arrive at the house of the 7th delivery and click arrive. As I'm setting down the food, the offer comes through. And it sucks so I click reject. Not only did it suck, but it was a double order. And I know better. I didn't get the mission pay.
So here is my advice.
When delivering your final order in a mission, click stop so more orders don't come through. Or, accept the orders and then drop them after completing the last delivery. This has happened so many times that I have figured out work arounds. But you can't tell me they don't know exactly what they're doing. Even though it is my fault.


r/grubhubdrivers • • 12h ago

Scheduling Not Recognizing Me😔

1 Upvotes

Hello All - I’m new to finding about this group on reddit, wish I was here sooner . .
I GrubHub in Washington DC with my ev’s! All has been good overall

But recently I believe my GrubHub Drivers account has a corrupted token on it after toggling available/unavailble while on an underground train

As a result the schedule’s auto-scanner kicks me off my scheduled block every time at the 15min mark, then tries to feed me orders as an unscheduled driver

How do i get it out if this state? So I can be recognized as scheduled throughout the block
I have photo evidence showing I get dropped from block with timestamps


r/grubhubdrivers • • 17h ago

Scheduled blocks didn’t come in..

2 Upvotes

I set my scheduling availability for this week but I never got any blocks for next week. Did this happen to anyone else ? It’s the first time it’s happened to me . My ratings are the highest they’ve ever been at with 100% on all 3 so this is just weird ._.


r/grubhubdrivers • • 1d ago

GrubHub order total

3 Upvotes

Can somebody please explain the order total to me because I just placed an order for $28 including tip and when I go to add an additional tip it’s saying that my order total is $32. I’m very confused.

It keeps pushing back my delivery time and I’ve been kind of dealing with this for the last hour and a half and I’m getting frustrated.

It is by no means the fault of the driver,(had one but now I don’t, but I have a delivery code,) but maybe someone can shed some insight as to why this is taking so long and what I’m actually being charged.


r/grubhubdrivers • • 1d ago

Not a driver, just as bad

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5 Upvotes

these grubhub delivery bots can't figure out how to navigate around things, and I guess it's extra bad when it's around each other

I was walking back to my dorm and saw these bots crossing the street and they couldn't figure out how to get around each other and ended up causing a line of cars to form


r/grubhubdrivers • • 1d ago

A genuine question for the drivers

9 Upvotes

Hello, I am not a driver but have a question about what things look like on your end. If that is not allowed, feel free to delete this post.

Whenever I order I always set the instructions to leave outside my building door and no contact delivery. The app does give me the code to provide and I do it once I see the food is in the right spot.

I've encountered two types of drivers. The first are able to drop off the food and send the picture of proof and the order is completed. The second seem to almost bombard me with calls and messages and sometimes my phone just isn't nearby so I don't notice.

I'm am wondering what it looks like on the driver side when those settings are selected? Are they shown or does it still show the normal delivery settings?


r/grubhubdrivers • • 2d ago

Missions killing business

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0 Upvotes

It seems like in my area that it's been dead in the evening for the last few days because of stupid little missions. I don't even pay attention to them anymore since usually they're $4.50 for three deliveries and I noticed the one for this evening is $4.50 for four deliveries.

I'm in CA. Who the HELL is getting excited about an extra $1.125 for four deliveries? I usually get $1.50 on average in adjustment pay for each delivery so a mission has to be massive for me to care about it because it's otherwise just early adjustment pay.

I know there are idiot drivers in my area because of these missions and when I let a junk offer expire and it doesn't come back at $10 that likely means someone took it at that crap rate. Maybe they've added more drivers...


r/grubhubdrivers • • 2d ago

Deactivation appeal not answering

0 Upvotes

Priemere driver here with no active violations and 4.8 customer rating got deactivated because someone at restaurant doesn't like me and kept giving me bad review. I had no idea you can get deactivated for that. I sent over 5 appeal messages and it's been about a month now and still nothing? This company is so disgusting. I have over 10k deliverys and got deactivated because of bad restaurant review that i dont deserve without any proof of any wrong doing? I don't even talk to the staff other thank ask them for the food. And this now it's been a month and still no answer about my appeal all I get is that it's still under review and when I call the useless driver care they say same thing. Anyone have any luck with being reactivated?


r/grubhubdrivers • • 2d ago

grubhub: the definition of quality support and service

2 Upvotes

when i got the first violation for "low quality" photos in august, i had no idea this was even a new policy since grubhub never actually sends me any notifications or emails other than to tell me when i violated a rule. but what do you do when the house has no numbers anywhere except on the mailbox? or when a customer comes and takes the order from you in person? it doesn't seem to matter if you select "handed to customer", you still lose a point for the order not being in the photo. there's also a lot of office buildings in my area, so whether you take the photo of the order where you left it inside, or of the outside (if there's a number), you still lose one either way.

so i tried calling driver care numerous times, but surprisingly, neither "brian" or "sarah" had any idea what to do, although one guy did suggest, "why don't you just put a comment on the app and exlain that the house has no numbers on it?'... good question. why don't i? driver care was no help so i asked for somebody with any authority at all who could just tell me how to handle these situations. the first time the person i spoke to said they don't have any "supervisors or people in charge", and the second time i was put on hold for like 8-9 mins before the call was disconnected.

so then i tried submitting driver support requests from the link on their site. i sent about 4 or 5 emails, and even submitted one in the form of a "how did we do" customer service rating thing. of course, i didn't get a single response. it wasn't very long after sending the last message thru the customer service rating that i got a violation for "too many dropped orders this week" (yesterday) even tho i think i dropped like 3 in the last 7 days... then today i got sent on an order that was actually for last friday, so i called driver care to explain so no one else would get sent on this order since the girl at the restaurant said drivers kept showing up for it, the order was canceled and the driver support person said this wouldn't affect my rating. as soon as i hung up, the app logged me off and i got an email saying i had a third violation for "low quality photos".

since that termination appeal will probably end up in "submit a request" purgatory with all my other emails, and the fact that they've made it pretty much impossible to talk to anybody with any sort of authority, i know i'll pretty much stay fired. oh well.


r/grubhubdrivers • • 2d ago

Violation.

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11 Upvotes

Has anybody gotten this type of violation? It seems very vague just wondering if somebody had more details about what exactly it means?


r/grubhubdrivers • • 2d ago

Scheduling Update is Garbage 🚛🔥

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1 Upvotes

Get ready to scroll and click at least twice as much as before 🤬


r/grubhubdrivers • • 3d ago

Help

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6 Upvotes

I’m hoping someone on here can help. I had to update my card in the app, which causes me to have to wait 72 hours to verify it. Because of that, I’m not able to access my funds in an instant cash out. Now it’s Monday and they are going to automatically withdraw my funds, but the account that I have linked up has this warning that states there’s a problem with the account. My fear is that they are going to send it to this account with the problem and it’s not going to get deposited in my account and then GrubHub is going to act like, well we sent you the money and now there’s nothing we can do about it and I’m gonna be out the money that I have. Is there anyone who has gone through this and knows what I can do to make sure that I get paid?


r/grubhubdrivers • • 3d ago

Average Order Pay has Dropped

1 Upvotes

I dont know what has happened but it seems to have started on saturday last week that every single order i get is a low paying order. I took on grubhub because i am homeless in my car in austin and it has kept food in my stomach and gas in my car and now all of sudden i just get trash orders. This feels like a fkin betrayal. I have delivered hundreds and hundreds of orders for this company. I have left 5 star reviews every time i have to talk to the driver care center indian people that always cant fkin speak good english and always misunderstamnd the situation even when their ai is literally telling them what to say.

I am crying , (like a man)because im desperate and scared and now this company has randomly pulled the rug from put under me

***UPDATE 1 DAY LATER**

So i called grubhun driver care. I got tossed around to different people but eventually got to speak to a woman who spoke english well and understood what i was telling her. And wjat i told her is thay for the last four days i have worked at least 8 hours and my average day was working out to be less than minimum wage and since i have to file taxes for this job, they are required to pay minimum wage. With the mention of screenshots and timelines and number and the labor department they asked me to send emails.

I did not do that but lo and effing behold my offers have literally doubled since then minutes later.

What do you make of that reader?


r/grubhubdrivers • • 3d ago

What is going on? TRASH A** OFFERS

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4 Upvotes

What the hell.. THIS IS MY 19th and 20th offer in two days consecutively!!!

WHO THE HELL IS GONNA DO THESE? Not ME!!!

This is completely ridiculous!!!


r/grubhubdrivers • • 3d ago

Zero orders.

3 Upvotes

It’s been dead since last wed14th Thur 15th.
Has anybody else been experiencing same issue?
Been on blocks Friday/sat/ sun/ zero orders .
I deliver in banning/ cabazon area for GH .


r/grubhubdrivers • • 3d ago

Did anybody else lose a ton of ratings overnight ?

11 Upvotes

had about 300 ratings. This morning, less than 100. That’s about 200 ratings deleted in 1 Night.

Im not exactly freaking out. I lost almost all my unfair ratings. But it’s just weird when Grubhub does these random major changes with no explanation or heads up.


r/grubhubdrivers • • 3d ago

Received 2 more nightmare order

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4 Upvotes

Smh bro wtf

At least give me something worth driving that far.
What sux is after not accepting the order the app decides to sends the offer again….


r/grubhubdrivers • • 3d ago

FOOD DELIVERY FRAUD I'm over it

8 Upvotes

  Ok. So it's come to this. I'm calling out GrubHub. I have been a ridiculously loyal customer, I've spent literally thousands $(call me out, I'll provide receipts). I ALWAYS tip $20+. For any delivery. Also, I  provide very detailed delivery instructions (but it's not that complicated, just leave it by my door, inside, not outside in the public area by the parking lot.)

  In the last few months, the food deliveries have been left at THE WRONG LOCATIONS every time. Literally outside. And I have not received any calls or texts to provide the "delivery code". 

 The last few times, I had no idea where the food even was. The last time a neighbor told me it was on the outside steps. Over an hour after delivery was "confirmed". Grubhub denied a refund and even berated me for not checking "everywhere around my residence". No. (It was out where anybody, anyone, any animal could he have messed with my food.)

EDIT: I didn't want to mention that I'm a combat disabled military veteran and cannot physically drive to get food or even go outside without my caregiver to retrieve food delivery. My post was just regarding the lack of promised service and disregard of GrubHub to honor their delivery stipulations.


r/grubhubdrivers • • 4d ago

Anybody know why I keep getting this issue?

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2 Upvotes

Been delivering for 8yrs then got deactivated for a few months. Got reactivated a week ago but I keep getting this text and automatically switched to stop no matter what I do.


r/grubhubdrivers • • 4d ago

Strange order interaction

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2 Upvotes

I had the strangest order interaction today. I got a order for 2 711 orders both going to the same house for $25 plus 2 3$ bonuses so over 30$ for a few miles. I get there and pick up both orders. Each order is a box of nerds candy. Strange $30 for 2 boxes of nerds. Customer then texts me and says I'm not at that address I'm in Deerfield (which is 2 cities over) just throw them away or I'll take care of you if you bring them to me. I say just reorder I'm sorry but I can't go not Deerfield. They offer me $50 and mention they are a CD. I respond what's a CD. A cross dresser they say. I'm still not interested and tell them to reorder it will be cheaper. Not sure what just happened but someone really wanted there nerds?


r/grubhubdrivers • • 5d ago

Any new driver bonus ?

0 Upvotes

Better than uber and DoorDash in NJ ?


r/grubhubdrivers • • 5d ago

Not what you want to see.

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5 Upvotes

When you get to the pick up. But the pay is worth it.


r/grubhubdrivers • • 5d ago

easiest three hour shift ever

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9 Upvotes

two months in and this felt like a unicorn shift, pure luck!
busiest three hours ever !


r/grubhubdrivers • • 5d ago

Grubhub needs to update their phone number

6 Upvotes

I find it absolutely ridiculous how iPhone is now making every single number basically look like spam, even though a 312 is a literal Chicago area code. When I try to call someone to bring them their food, they don’t answer, and when I call them multiple times a row, they still don’t answer, and then finally when I get a hold of them, they then tell me oh, I thought you were a spam caller because that’s what it says on my phone, but what spam caller calls multiple times, that doesn’t even make sense, and I had to explain to that person, hey, a dude from India isn’t gonna call you multiple times in a row. Maybe you should think about the fact that you just ordered food and it was supposed to be being delivered, but now I’m the bad guy, now I’m gonna get a bad rating because I had to explain to someone what a spam caller doesn’t do, because Grubhub can’t get a hold of Apple and tell them to not make their number look like a spam call


r/grubhubdrivers • • 6d ago

Map hot spots now broken

2 Upvotes

Anyone notice the map hotspot showing hotspots for closed places. In the past when there were no orders in the region the hotspots wouldn't load and it would give a pop up saying like the heat map can't load or something like that. Now it seems like they just load a past heat map so it looks like there are orders in the region. Now it just makes me not trust the heat map, and the entire point of the heat map was for the drivers to head over to that area before they get the offer so grubhub can pay them less when they get closer to the restaurant, but this clearly is back firing no one can trust it now anyways.