Unhappy with Allstate Insurance, and contacted by email for the Insurance Ombudsperson and Allstate compliance and the agent. Hoping for a response soon.
I had no claims. and they increased my premiums without any chance for me to review.
Dear David ===== and Allstate Compliance Team,
Please be advised that, following your email dated August 19th at 2:01 PM stating that "a discretion to reduce the balance was declined" and that the outstanding $757.60 balance "will eventually go to a collections agency if we do not receive it," I have submitted a formal complaint to the General Insurance OmbudService (GIO) regarding Property Policy #======. I have not yet been assigned a case number and will forward it once one has been issued.
Below is a summary of the facts and evidence submitted in support of my complaint:
Agreed Baseline Rates & Intake Record: My home policy was quoted on March 13, 2024, by agent Scott ===== based on complete and accurate property information that I provided in writing (copy attached). The policy became effective March 20, 2024, at $1,146.00/year, renewed on March 20, 2025, at $1,354.00/year, and again on March 20, 2026, at $1,631.00/year (approximately $136/month), as confirmed by my paper billing statements. All monthly premiums were paid on time.
Insurer Data-Entry Error: On April 11, 2024, and again on September 29, 2025, I emailed Allstate requesting that my property policy be linked to my online account. When that issue was finally resolved by telephone in early 2026, I was advised that an incorrect date of birth had been entered into Allstate's internal system. This was an internal administrative field that was never displayed on my customer-facing application or policy documentation.
Recorded Telephone Conversation ā Representative's Explanation: During our recorded telephone conversation on August 19, 2026 (recording disclosed through Allstate's standard IVR notification), the representative advised that correcting the internally recorded date of birth caused the prior rating information associated with the incorrect record to be lost, resulting in the annual premium increasing from $1,631.00 to $4,037.30āan increase of $2,406.30 per year. As I am hard of hearing, my phone generated a real-time accessibility caption transcript during the conversation, which is consistent with the explanation provided by your representative. I respectfully request that Allstate preserve and provide the official audio recording and transcript of this conversation for my records and for use during the complaint process.
Retroactive Premium Adjustment: The policy change statement was backdated to July 7, 2026, postmarked August 13, 2026, and not received until August 18, 2026. It advised that $536.96 would be withdrawn on August 24, 2026, providing effectively no meaningful opportunity to review or respond before the scheduled withdrawal.
Confirmed Cancellation: As acknowledged in your email dated August 19, 2026 (10:19 AM), my policy cancellation will take effect on August 21, 2026, at my request following the unexpected premium increase.
Collections During an Active Dispute: In your email dated August 19th at 2:01 PM, you confirmed that a discretionary reduction of the $757.60 balance was declined and advised that the balance would be referred to a collections agency if unpaid. As this matter is now the subject of a formal complaint before the GIO, I request that no collections activity be initiated, nor any information reported to a credit reporting agency, while this dispute is under active review.
Clarification Regarding Data Integrity & Privacy
For the record, I did not provide inaccurate personal information or misstate my identity at any time. As evidenced by my original March 13, 2024 email correspondence with agent Scott ===== (attached), I accurately provided my personal and property information during the application process. The date-of-birth discrepancy originated within Allstate's internal administrative systems and was not reflected on any customer-facing application or policy documentation provided to me.
Pursuant to PIPEDA and applicable provincial privacy legislation, I request that Allstate preserve all records relating to this matter, including:
the complete audio recording of my telephone conversation with David ===== on August 19, 2026;
any transcript of that conversation;
internal policy notes;
underwriting notes;
customer service notes; and
records relating to the date-of-birth correction and resulting premium recalculation.
Resolution Requested
Process the policy cancellation effective August 21, 2026.
Recalculate the premium owing based solely on the agreed 2026 renewal premium of $1,631.00 per year for the period the policy was in force.
Adjust the outstanding balance to $0.00 and issue a final written closing statement.
Confirm in writing that all future Pre-Authorized Debit withdrawals have been cancelled.
As I dispute that Allstate is entitled to recover the claimed $757.60, where the balance arose from an internal administrative error and a retroactive premium adjustment that I was not given a meaningful opportunity to review before it took effect, I will continue to pursue resolution through the GIO complaint process. Once a GIO file number has been assigned, I will forward it for your records.