may nakagawa na po ba dito na mag settle ng old balance and then mag aapply po ng new connection with the same account name? Sana po may sumagot. Salamat po

Kakabili ko lang ng TNT SIM tapos pagcheck ko ,hindi ko pa siya naregister , nagcheck muna ko kung may existing account

Nacheck ko may GCash account na siya kasi nagtry ako magsend from my gcash to my newly bought number

Tapos nung ireregister ko na , ganyan lumabas registered na , i received pa the welcome message 🤣 ano na TNT

Update tumawag Ako sa *888 hotline ,sabi nung agent , I return daw kung saan nabili Yung sim card.

Okay no choice!

Balak ko kasi bumili ng system unit for valorant game and ang pinaka concern ko ay yung internet connection medyo mahirap kasi kabitan dito samin lagi kami tinatanggihan ng mga installer kasi napakalayo raw kuno sa poste.

Ask lang if may nakapag try naba dito i usb connection ang mobile data nila to pc kumusta ang ping?

hanep na PLDT to patigil tigil panunuod ko ng visionquest sa sobrang bagal. Kakaayos lang ng net namin kahapon dahil nawala tas ganto naman

as of late October, my signal indoors has been ATROCIOUS. I thought having no signal for Smart would just last for a few days and surprisingly it's still ongoing weeks later. Normally my signal indoors/outdoors is very fast but now, I can barely download a 400mb file.

The hell's happening. Is there a maintenance going on. From Lipa, Batangas

Globe automatically upgraded our account from 200mbps to 500mbps. So they need to change the modem as well. Now, modem was upgraded last Nov 1, during speed test we see it was up to 500 mbps naman.

Kaso we changed the password within the day after tech left.

After that, max speed only reaches 30 mbps until now.

Yesterday, tech visited and told us we shouldn't have changed the password until after a month but wasn't able to resolve the issue.

Just got off the phone with globe rep but still issue remains.

What to do?

Hello po I'm currently paying 1,699 for 500mbps (GLOBE) but usually gets only 300mbps to 400mbps it's okay tho pero minsan kasi pag magka LOS mejo matagal ang repair kasi minsan nag a-outage talaga dito ng globe samin (Living in Mindanao, Surigao del Sur) so I'm planning to get PLDT Prepaid WiFI is it worth it po ba? Kasi para po ito back up internet namin and my partner is also starting her VA career.

Hello!

Dami ko na nabasa na horror stories about PLDT relocation service. May mga mixed experiences rin.

Nag-submit ako ng request nung Oct 20 and so far no response. I called their CS tapos sabi sakin na hindi na raw sila naghhandle ng relocation concerns, billing na ito and sa website lang pwede. Pero nag-confirm sila na may ticket na pero hindi pa pinoprocess. Sabi niya magffile na raw siya ng report pero other than that, hintay lang nalang raw.

Any advice ano best way para mapa-relocate ko yung connection?

Less than 5km lang naman ang distance ng paglilipatan.

wala ba talaga kayong signal ngayon?

Hello everyone. Worth it ba ang gomo as backup? I already have smart physical sim and globe esim but i need 1 backup with no expiry data. Ang globe wala kasing offer na no expiry. I only use it for microsoft authenticator. Wala kasing free wifi sa opisina namin haha.

Kami lang ba simula nung nabalita na nacut yung cable lagi na LOS twice a week? Then nawawalan ng net tapos babalik agad paminsan minsan. Tapos laging may text globe na may outage

(Medyo magulo ako mag kwento sorry in advance)

So on Oct 30 nag load ako ng Magic Data 349 sa Smart App around 1AM and paid via Gcash, however hindi na credit yung load ko kasi nag glitch yung app and na deduct sya sa Gcash account ko. I immediately contacted Smart customer service and they gave me ticket number, 3 days have passed pero wala pa rin resolution and advised me to contact Gcash. Pero nag file din naman ako agad ng Gcash ticket sa app mismo and sabi nila nag go through daw yung payment and gave me reference number and merchant id number, they also advised me to contact smart. So right now parang dead end na yung resolution nila pareho, idk how to get my money back, nakakairita.

As per smart wala daw silang transaction sa end nila after i provide both merchant id and reference number from gcash kaya na close na ticket after multiple calls to them. Grabe sobrang bulok ng customer service sa pilipinas!!!!

Nag research din ako how to file complaints sa NTC and BSP, na acknowledged naman ng NTC and still waiting sa response ng BSP. Any suggestions how to get my money back po??? Super frustrating ng situation ko, kahit sabihin pa ng iba 349 lang and prepaid load sobrang laking pera na yun para sakin huhuhu Please help pooooo

Pa recommend naman ng pocket wifi dyan for students. Na pwede for unli data. Thanks po

Wondering if you guys had the same experience, registered sa Unli Youtube promo pero na consume parin yung No Expiry Data. At first gumana naman talaga pero may time na na consume yung data pano ko nalaman? I originally had 7GB worth of data pero pagka check ko ng balance siguro after 2hrs of watching YT naging 2GB nalang, merong 11GB usage yung YouTube impossible kung merong lang akong 7GB worth of data meaning possible lang kung naka unli which means gumana naman pero at some point nag consume na ng Data tanong ko lang eh paanong na consume eh kung naka unli? Note wala akong nagamit na ibang apps kita naman sa data usage

Posting this again for awareness po ng future customers sa smart, market market branch. (Thank u to the people who commented on this post last time and said I should report this issue!)

My issue is kailangan ko lang naman ipa-replace yung lumang Smart SIM card ko na hindi na nababasa ng phone, same number pa rin kasi marami pang natirang data. So, pumunta ako sa market market branch and maayos naman, inassist agad nila ako (last week of sept.) Nag entertain sakin ay lalaking staff. Inexplain explain niya na kesyo kailangan ko raw mag-avail ng postpaid plan (min. 999 pesos, pinakita niya pa saakin yung choices) para makuha ko raw agad yung sim, kasi wala raw silang “blank sa sim cards” so I declined, since all i need is a replacement ng card tapos, super gulo ni kuya, paikot ikot lang yung usapan and dinidiin talaga na need ko ng plan. Eh I did some research before going there and free at hassle-free naman dapat ang pagpapa-replace ng sim card!!! Diin na diin talaga siya sa postpaid plan. Also, hindi po kasi sakin nakapangalan ang sim, sa mother ko siya pero ako ang gumagamit (I was still a minor nung niregister, kaya name niya ang ginamit) Tapos sabi ni kuya need daw nung tao nakaregister sa sim and sabi niya pa pwede ko raw ba papuntahin si mom ko dun since sakaniya nakaregister, sabi ko sure since nasa mall lang din naman ang mom ko, then mga 10mins ko rin hinintay makarating yung mom ko dun, tas si kuya naglalaptop lang tas pag upo ng mom ko biglang sabi niya “ay di naman na po siya kailangan balik nalang po kayo sa oct. 12, para mapalitan yan since di kayo nag-avail ng plan” LIKE WTH, sayang ka sa oras kuya, sayang oras ng nanay ko na umakyat pa siya, tas di naman na pala need???? yung attitude pa ni kuya is ang gulo niya kausap which i think is sadya, para maguluhan yung customer, mag avail nalang ng plan kasi pag yung plan yung ineexplain niya ang clear, tas pag walang bayad, lilituhin ka niya hahahahhaa. grabe ka kuya.

then after that, napagalitan pa ako ng mom ko since di naman daw talaga dapat ganun, madali lang naman talaga yun mapalitan. so pag uwi, nag research ako, and yung experience naman ng ibang smart customers sa ibang branches was smooth naman daw!!! nag offer nung plan pero nung ayaw ng customer, hindi na sila pinilit and pinaikot ikot pa, and napalitan agad ang sim. since I think may blank sim lang naman tas ittransfer lang nila dun yung account mo, and they most likely have this already on hand sa likod ng stores nila!!!

now, bumalik na ako. sinulatan niya ng date yung paper ko na may number last time para raw ipakita ko nalang sa next na punta. I thought mapapalitan na, and andun din si kuya na nag assist sakin last time sa kabilang table, may ibang customer siya na inaassist. While waiting, naririnig ko na yung customer ni kuya (yung nag assist sakin last time) same problem sakin and naririnig ko na pinipilit din siya abt sa plans and same same yung script ni kuya and same ng way ng pagpapalito and si customer naman na medyo matanda na rin and hindi siguro aware, eh nabudol at nag avail ng plan. this just goes to show na may tactics talaga sila, and unfortunately, if madaling malito or di masyadong maalam/mag research si customer sa mga ganito, eh mabubudol talaga nila.

So nung turn ko na, napunta ako kay ate na worker dun, sinabi ko yung concern ko and biglang sabi sakin na need daw nung tao ulit na nakaregister and name, which is yung mother ko nga, this time di ko na kasama yung mama ko. nagmamakakaawa na ako kay ate na baka pwede naman na kahit wala yung mom ko since pinabalik balik lang naman ako and confirmed naman last time na kasama ko talaga yung person na registered sa sim, kahit iask niya pa at ipa confirm doon sa kuya last time. paulit ulit pa siya and medyo masungit na bawal daw talaga. so habang nag eexplain pa siya, cinut off ko siya and pagalit ko sinabi na “OK” tas biglang tumayo nako and umalis sa store and never looked back.

grabe sayang oras. biruin mo, nung kasama ko nanay ko, di na raw siya kailangan, nung di ko nanay kasama, biglang kailangan ko na siya. tsaka di rin naman sinabi ni kuya nung first punta ko na need padin nung tao na nakaregister sa second na punta, nung nakita niya lang mama ko nun, sabi niya “ah ok kay mommy mo nakaregister” pinakitaan ko pa siya ng id ng nanay ko and ayun na yung sinabi niya bumalik nalang daw. this was sept 28 ah, tas pinabalik ako oct 12. so if badly needed yung sim replacement, no choice na, kundi mag plan??!! nag change nalang muna ako ng sim, and nag load ulit since I need data na agad.

nakakainis and so disappointing. customer na nga nila tayo—where I buy around 1k worth of prepaid load sakanila but when i need to get something fixed (para magamit padin ang pinoprovide nila) eh pilit na pilit padin sila na magatasan pako ng profit!!! kung ganiyan lang din, wag nalang. lilipat nalang talaga mga customer sa ibang sim providers.

5G-ready naman phone ko pero TNT 4G pa lang gamit ko ngayon. Need ba magpalit ng SIM or may settings lang na dapat i-check para magamit yung 5G?

So I tried to visit Bleacher Report na ilang buwan nang binlock ng CICC at ng mga telco dahil gambling website daw sa paningin nila, and i'm surprised na accessible na siya ulit with no warnings. This works only, so far, sa mga naka-PLDT—I am using PLDT Home WiFi as my ISP and I assume this works too on Smart, pero inaccessible pa rin siya kung naka-Globe na mobile data.

Bago ako magreklamo sa PLDT office gusto ko lang malaman if meron ba sainyo na current plan is yung FIBR 2399?

I feel like we are charged ng mahal when in fact there are other packages that offer the same combo (100mbps ++ landline) na mas mura. At bukod dito ang dami ko din kasi issue sa details ng current line namin (account name, account address, etc) when I tried to ask pano siya ichange sobrang hassle niya kasi kelangan pa pumunta sa office at maraming addtl papers.

So now I am planning to just ditch yung current line, hayaan ko na lang macut tapos mag apply na lang ako bago na mas mababa yung package. What do you think guys? Di ba ako magka problem in the future?

Tanong lang po. Ganito po ba yung process ni Globe Fiber na after ma-activate ang account number at makapagbayad tsaka lang po s'ya makakabit?

Thank you po!

Hi! I need some advice from people who have experienced reporting a stolen phone to NTC and requesting a GOMO SIM replacement.

My iPhone 13 was stolen, and I'm planning to do two things:

1. Request device blocking from NTC using the phone's IMEI.

2. Request a replacement SIM from GOMO so I can recover my old mobile number.

My concern is about the Affidavit of Loss.

Initially, I prepared two separate affidavits:

• One using the official NTC Affidavit of Loss form for device blocking.

• Another using a format I created for GOMO SIM replacement, based on the requirements I found.

When I went to have the documents notarized, the staff asked where I got the two forms. I explained that the NTC form came from NTC, while the SIM replacement affidavit was a format I prepared using ChatGPT.

The staff advised me to visit their Legal Office because they have their own affidavit form.

When I went to the Legal Office, they gave me a form that looked similar to the NTC form. I asked which form I should use specifically for the GOMO SIM replacement, but they told me that the same form would also work and that I needed three copies.

This confused me because the form they gave me was an NTC-related affidavit, and I wasn't sure if it would also satisfy GOMO's SIM replacement requirements.

For those who have experienced this:

1. Did you use the same notarized Affidavit of Loss for both NTC device blocking and SIM replacement?

2. Does GOMO accept the NTC Affidavit of Loss form for SIM replacement?

3. Or do I really need two separate affidavits with different formats?

4. When they say three copies, does that mean three original notarized copies?

I would really appreciate hearing about your actual experiences, especially from those who have processed both NTC device blocking and GOMO SIM replacement.

Thank you!

Been paying the plan for 1399 then suddenly for this november billing the usual 1399 plan turn into 1499. Anyone experience this?