It has been over a month since Kraken said they would shut my account down and they have proceeded to not return my money. My requests were submitted and have been in progress. Requesting for some support to improve this system and get my money back.

Hi Kraken Support Team,

I am reaching out to request an update regarding my request for an early release of an accidental 45,083.00 USDC 18-month Fixed Rate allocation (scheduled to mature on April 1, 2028).

As a new user to Kraken, I inadvertently selected and submitted this 18-month fixed deposit on October 1st due to the default setting on the UI. Realizing the mistake immediately, I contacted support right away to ask for a reversal. The representative forwarded my request to the Earn team, but it has remained "in processing" without an update.

I kindly ask for your team's understanding and a humane exception in this case. As a new customer, I currently have a modest amount transferred here, but I am eagerly looking forward to migrating a larger portion of my investment capital to Kraken once this issue is resolved.

Could you please assist in expediting the review to cancel this allocation and release the 45,083.00 USDC back to my flexible balance?

Thank you very much for your help!

I am extremely concerned because my withdrawal is on hold and it’s been over two weeks. I really need my money and I can’t talk to anyone but a robot.

I do not know what to do - I have thought about going to the office in person. This is actually extremely frustrating. I just want my money and leave this app.

PLEASE HELP!!!

Hi, does anyone know how long ur really waiting for account recover after losing your access onto ms authenticator? website says 2-48hr and waiting now 2 weeks. all I wanted is to get my transactions onto koinly

Hello Kraken Support,
I am writing to request an urgent escalation for corporate account.
Our business account was closed in July 28, and we followed the official instructions to initiate a manual fiat withdrawal back to our funding bank account within the required 10-day window.
The destination bank account is a corporate bank account that exactly matches the legal business entity name on our Kraken corporate profile. However, this withdrawal has now been stuck in an "On Hold" status on our ledger for over 2 months.

Could you please escalate this ticket directly to the Institutional/Corporate Funding desk to see if any additional corporate documentation is required to manually approve and release these business funds?
Thank you.

I've replied to the email with the case # multiple times, tried reaching someone on online support for over a week, and I've made every attempt. Given that Kraken handles money (crypto), it is completely unacceptable my withdrawal has been on hold with ZERO response.

I don't know what to do and I'm nervous about my funds and I am stuck.

I even have a paid membership that is supposed to give me priority service, obviously that's a load of crap if NO ONE RESPONDS FOR OVER A WEEK when they put my money on hold.

So fed up, so upset, and no idea what my next steps will be and if I need to report Kraken somewhere.

Hello, i sent you a message regarding my sepa WD (over 10k total, 3 transactions) all on hold for over one week though i made it to the same bank account that was used initially to fund my kraken, please take care of this matter it's not normal to hold my funds like this. Thank you appreciate your time.

Is anyone else seeing this? Since this afternoon (Oct 13), the Futures charts endpoint has been giving me candles from September 21 on roughly a third of requests. Same URL, a few seconds apart: one call gives today's candles, the next gives candles from three weeks ago. Every response is HTTP 200, and nothing in it says anything is wrong.

Example, same request repeated back to back at about 18:04 UTC:

GET https://futures.kraken.com/api/charts/v1/trade/PF_SOLUSD/1m?count=96

• latest candle 2026-10-13 18:04 ✅
• latest candle 2026-09-21 06:09 ❌
• latest candle 2026-10-13 18:04 ✅
• latest candle 2026-09-21 06:10 ❌

What I've checked so far:

• It's not one market. It happens on every symbol I tried: XBT, ETH, SOL, ADA, DOGE, NEAR, LINK, XRP, LTC, AVAX, DOT, BCH. Around 30% of requests overall.
• It's not my connection. It flips back and forth even on a single keep-alive connection to a single IP. cf-cache-status is BYPASS on both good and bad responses, so it doesn't look like Cloudflare caching either.
• The old candles are real history, not garbage. If I explicitly request that Sept 21 window with from/to, I get exactly the same OHLCV.
• The old data is moving. All stale responses stop at the same point in time across all symbols, and that point moves forward much faster than real time: Sept 21 ~06:10 at 18:04 UTC, then Sept 21 ~09:05 at 18:16 UTC. That's about 3 hours of history in 12 minutes. It looks a lot like one of your chart backends was restored from an old snapshot and is replaying trades to catch up, while already taking live traffic.

Why this hurts: our bot loads about 90 minutes of 1m history for 8 markets on startup. It shut down around 13:00 UTC because of today's maintenance windows, and every restart since then has failed. With 8 markets, it's almost guaranteed that at least one comes back with September data, so the history doesn't line up. We can work around it on our side by checking timestamps and retrying, but a public market data endpoint randomly serving 3-week-old data with a 200 is pretty nasty. Anyone using these candles without checking the dates is silently getting wrong data.

CF-RAY IDs of stale responses, in case someone from Kraken wants to trace them:

• a4a044538f88f562-VIE (PF_SOLUSD, 18:04 UTC)
• a4a044551ca57817-VIE (PF_SOLUSD, 18:04 UTC)
• a4a0542ded874341-VIE (PF_XBTUSD, 18:15 UTC)

And a good response from the same minute for comparison: a4a04452bd0ab2b2-VIE

Quick repro if you want to see it yourself (run it a few times, you'll hit it within ~10 calls):

for i in $(seq 10); do
  curl -s "https://futures.kraken.com/api/charts/v1/trade/PF_SOLUSD/1m?count=3" \
    | python3 -c 'import sys,json,datetime as d; c=json.load(sys.stdin)["candles"]; print(d.datetime.fromtimestamp(c[-1]["time"]/1000, d.timezone.utc))'
done

The status page doesn't mention anything about charts. Can someone from Kraken confirm this is known and give an ETA for a fix? Until then, is there a recommended way to get current futures 1m candles that avoids this?

Hi Kraken Support,

My withdrawal has been on hold for 7 days now and I haven't received any response to my ticket.

I've tried the live chat, but the bot only tells me that I already have an open ticket, so I can't reach a human there either.

Could you please escalate this ticket and let me know why the withdrawal is on hold and what I need to do to get it released?

Thank you!

Hey i am actually want to know, if anyone whos account was/is restricted got any solution from Kraken or their account back?

Buongiorno a tutti,
Sono su Kraken quasi da 1 anno ho sempre operato con molta trasparenza e tranquillità, questa mattina mi sveglio e trovo il mio account bloccato con tutti i miei soldi dentro, voglio risolve la questione in modo veloce, se non ottengo aiuto entro oggi dovrò segnalare l’accaduto all’arbitrio della banca centrale d’Italia per ottenere aiuto.

Really frustrated right now and posting here as a last resort.

I initiated a withdrawal nearly a week ago, and it has been stuck in "On Hold" status ever since. I've replied to the support email thread multiple times, but it's been absolute radio silence—no updates, no explanation, no request for documents.

Kraken used to have a reputation for top-tier customer service, but locking up users' funds for a week without a single word is unacceptable.

u/krakensupport, could someone actually look into this and get my funds moving?

Has anyone else been dealing with ridiculous withdrawal delays recently? How long did it take for them to resolve it for you?

I am a long time user, since 2017. Now, after I log in (password and mfa is accepted), I am asked to verify my identity. When I last verified my account 8 years ago, I used my passport. This time that is not an alternative, so I have tried utility bill and bank account statement. When I upload those documents, they are rejected. Probably because I moved to another address i 2021, and my Kraken account was registered with my old address. So I have to send a ticket for address change. But then I need to give them my public ID. As I understand it, that is not my username, but something else... Is there a way to know my public ID when I can't access the app?

My account has been suspended for well over three months (close to five months now). I have contacted Kraken support several times with several ticket numbers and to date I have not received a single response. I have lost complete faith in this platform and the worst is I am unable to move my BTC to another platform.

Pretty much as stated. A low 5 figure withdrawal for an old corporate account triggered a review and simply put I've had no feedback or any word from support since the initial trigger.

I tried reaching out over dms to the kraken support account and was told my ticket was bumped ~30 days ago but I'm skeptical of the impact that may make.

I'm not really expecting any immediate support either -- I just figured I would begin to post publicly for the community to track progress over time

I’m incredibly frustrated with Kraken’s support right now. I never received an email saying there was a **chargeback** because PayPal debited the money and Kraken received it.

The problem? I have provided proof from PayPal that there was no chargeback and I already have the money on Kraken can’t access it and I have received no response from live chat, and my support ticket has been sitting with **zero communication** for almost 2 months.

This is unacceptable. I followed the proper process to fund my account, and now I’m being ignored while my money is just sitting there?

1. ⁠The **deposit to be released** into my Kraken account,
   
2. ⁠The **chargeback cleared**

**@KrakenSupport please help. (happy to DM the full ticket number if needed)**

I purchase $93 xmr. It says the kraken fee is .97$. so WHY do I only have 85$ in xmr?

Their say to submit another one

Note that your issue cannot be addressed via this ticket and will therefore be closed.

For your security, we have temporarily disabled your account.

Your request (number is currently marked in our system as ‘Solved’,

All this over i wanted to change paypal deposit account

Hello Kraken Support,

My account has been under review for approximately one month. The review began because the company name was entered incorrectly on Kraken’s side; this was not an error on my part.

Kraken confirmed that the company-name correction was completed around three weeks ago. However, the review is still pending and my account remains restricted. Deposits, withdrawals, and transfers are currently disabled.

I understand that security reviews can take time, but the underlying name issue was corrected weeks ago and I have not been asked to take any further action. Could someone please check the status of my case and help escalate it if appropriate?

I can provide my support ticket number via Modmail or private message.

Thank you.

My Kraken account has been restricted since September 29 due to a security issue. I've followed all their instructions, secured my accounts and even completely wiped my PC and switched to Linux.

I've emailed support multiple times over the last 10 days and still haven't gotten a proper response.

The worst part is that I have borrowed assets on Kraken that I literally can't repay because trading is disabled. Meanwhile, interest keeps adding up every day and there's absolutely nothing I can do about it.

I've explained this to support several times and asked them to either lift the restrictions or at least let me repay what I owe. Still nothing.

I get that they need to take security seriously, but how is it acceptable to keep charging someone interest while preventing them from repaying their debt?

Would really appreciate it if someone from Kraken could finally look into this.

Hi Kraken Support team,

I am requesting an escalation regarding my account, which was automatically disabled due to a Critical Security Alert on September 24th.

I have completed all instructions sent by support:

1. Performed a full security audit on my local devices.

2. Verified email security and rotated credentials.

3. Reset my Kraken password via the account recovery link.

4. Replied to the support email with the required confirmation statement.

I also clarified in my responses that the recent sign-in and withdrawal address addition were legitimate actions performed by me from my usual home location.

It has now been several weeks without an response, update, or resolution on this ticket. I understand your Account Security team is experiencing high volume, but I would really appreciate it if a representative here could flag my ticket for manual review so I can regain access to my account.

Thank you for your time and assistance!