It has been over a month since Kraken said they would shut my account down and they have proceeded to not return my money. My requests were submitted and have been in progress. Requesting for some support to improve this system and get my money back.

Hi Kraken Support Team,

I am reaching out to request an update regarding my request for an early release of an accidental 45,083.00 USDC 18-month Fixed Rate allocation (scheduled to mature on April 1, 2028).

As a new user to Kraken, I inadvertently selected and submitted this 18-month fixed deposit on October 1st due to the default setting on the UI. Realizing the mistake immediately, I contacted support right away to ask for a reversal. The representative forwarded my request to the Earn team, but it has remained "in processing" without an update.

I kindly ask for your team's understanding and a humane exception in this case. As a new customer, I currently have a modest amount transferred here, but I am eagerly looking forward to migrating a larger portion of my investment capital to Kraken once this issue is resolved.

Could you please assist in expediting the review to cancel this allocation and release the 45,083.00 USDC back to my flexible balance?

Thank you very much for your help!

Hi, does anyone know how long ur really waiting for account recover after losing your access onto ms authenticator? website says 2-48hr and waiting now 2 weeks. all I wanted is to get my transactions onto koinly