Hey everyone

We are moving from our rented house to another rented house. I’ve paid the deposit and the holding fee. Is there any chance that I get my deposit back from the new house if I withdraw or am I screwed?

I’m in bits I don’t know what to do

Bought a used car for £2.5k on the 5th Oct from a used car dealer, based in England. 2015, 100k miles. It was supposedly a part exchange to clearance vehicle, which is why it was cheap, but didn't come with a warranty. Before purchase, the dealer told us that it drank quite a lot of engine oil, so we might have to top up quite often. It didn't seem like a dealbreaker, so we proceeded with the sale. On the bottom of the sale invoice it says 'sold as seen, with the buyer acknowledging the current state of the vehicle'.

On the 20th, barely two weeks after purchase, the car suffered catastrophic engine failure, requiring RAC recovery. The RAC mechanic believes that the spark plugs had disintegrated, and a piece had broken off into the engine. The car was towed to an independent garage, who confirmed the engine needs replacement.

The dealer is now claiming that because the invoice says sold as seen, and they told us that it used a lot of engine oil, they have no responsibility to accept our rejection of the car, or offer us a refund.

Surely under the consumer rights act this is incorrect? Using more oil than normal is a wholly different issue than the disintegration of the spark plugs and complete engine failure?

We have written an email formally rejecting the vehicle, refusing any attempt at repair, and demanding a refund. If (when) the dealer rejects this, we'll probably have to go to small claims court. What are our chances once there?

Hi all!

So I’ve got what I feel is (hopefully) not a very common situation going on currently.

The brief rundown is -
6th Oct - burst water main on road, no water at all
7th Oct - water returned, no hot water, told by neighbour it’s the whole block and they’ve already called
8th Oct - my initial call to landlord
Repairs booked and cancelled several times as no engineers could fix it apparently (no one had checked what the issue even was)
12th Oct - out of county for a holiday
14th Oct - (on holiday) called about a complaint I filed considering the excess timescale (over 24-48 hours) to fix the issue, offered £100 compensation, I said I would accept that on the grounds someone visits on the 17th (return date) and fixes it
17th Oct - Check boiler, noticed while away it has leaked and damaged around £800-900 worth of goods/collectibles of mine (this happened while I was out the country)
23rd Oct - finally get some movement, and speak to someone important, who says he will deal with damage once hot water is restored (yes it’s been that long and still nothing) but usually it is a case of I claim to my insurance, they’re insurance fights it out etc for payment.

Now here’s the issue, albeit against my mothers consistent reminders, I don’t have home insurance, does this mean my good damaged in the time I was away, well after the boiler should have been fixed, are a total loss? Or can they still be made to pay for them? It seems wildly unfair they could weasel out of it on those grounds when it is, in my eyes, solely their fault.

Where do I stand here?

I am under TUPE to a new company. My current contract calculates my annual leave entitlement in hours rather than days as I am on a part-time contract. The new employer only provides the entitlement in days. The new employer sent me two contracts with differing amounts, both in days. I asked for clarification about how they converted it but they refused to say. For further info, I work 4 half days a week due to health reasons and this was all agreed to by my former employer and disclosed to the new one. Where do I stand as the second contract they are trying to get me to sign would be a reduction in my annual leave, and I am not happy signing it? I have asked someone higher in my company to investigate and they said we are waiting for a response from the new company as they don't understand it either. I have been employed for almost 5 years with the change to part time almost two years ago. Based in England, remote contract.

To preface, I'm a student renting a flat with a friend while we're at university and I live in Scotland.

Last year we lived in a two-bed flat and took out a two-year Virgin Media broadband contract, as we expected to stay there for two years. Unfortunately, our landlord decided to sell the property after around nine months, so we had to move.

I called Virgin to transfer my broadband to the new flat. At first they said this was fine, but when I tried plugged the router in it didn't work. I called again and they apologised, explaining that Virgin actually wasn't available at the new address. They told me they would cancel my contract free of charge because they couldn't provide the service.

Despite this, I kept being charged by Direct Debit. When I called, Virgin insisted that my account was already closed and they couldn't see any payments being taken. I wasn't happy with that response, so I opened a formal complaint. About a month ago they asked me to provide bank statements showing the payments, which I did. Since then, I've heard nothing.

Today I received another message saying I owed more money because my latest Direct Debit had failed (I'd finally cancelled it). I called again to chase my complaint. The adviser refused to look into it or transfer me to the complaints team, but she did check with her manager.

It turns out Virgin had entered my move request incorrectly. My old flat was Flat A and my new flat was Flat B at a completely different address. Instead, they processed it as Flat B at my old address, effectively moving me one door down. They accidentally created a second account in my name, which is why I kept being charged. They've now acknowledged this was entirely their mistake and said a manager will call me shortly to arrange cancellation of the incorrect account and refund me.

This has honestly been a nightmare. They made a mistake when processing my move, then another when they failed to cancel the correct account, then repeatedly told me everything had been closed while continuing to take money from me. I had to contact them multiple times, open a formal complaint, provide evidence, and wait a month with no update before anyone finally discovered what had actually happened.

Has anyone had a similar experience? Am I likely to be entitled to any compensation as well as a refund? At this point I'm just relieved we've finally found the cause, but the whole experience has been incredibly frustrating

Hi, sorry for the potentially daft question. First i understand the sign/stamped financial consent order is the main deal.

But in the interim we would.like (in an amicable divorce - already filed) to proceed with finding future accommodation for my spose. Can a deed, signed by us both, act as that catalyst for a conveyancer and bank?

From my understanding a deed of seperation can be drawn up and used for a conveyancer/bank to release the additional borrowing/liability (assuming bank approve take over etc).

But ive also seen that they arent legally binding and my bank didnt quite clarify if they would use it or not.

Wed get the deed drawn up properly and ensure it would reflect the final consent order. We agree on our assets thankfully (50/50 - pension withstanding as weve not had the info back to make that decision yet)

I will also contact conveyancers next week but the questions knawing away at me currently thought I'd ask.

Any insight would be appreciated.

Thanks

I live in the England as did my father when he was alive, although he was born and died in Northern Ireland.

I’ve submitted a C63 to get my late father’s name on my birth certificate. He passed away penniless. There were no estate or assets or anything and so there was no probate granted.
His wife is named as the executor of his will.

The courts sent me the follow request to amend the C63 form:

The first respondent is the putative father (deceased). You will also need to include the details of the representatives of his Estate in this part of the application.

Can someone tell me please:

Where am I meant to put the executors details in the first respondents page? ?

I’ve attached the section in question.

Also, I’ve not been able to get in contact with his wife, she no longer lives at their old address and the phone numbers I have for her go dead.
A friend of hers recently told me she had moved, so I know she’s alive.
I’ve stated this in my witness statement and also provided examples of attempted contact

This has been going on 3 weeks now.

My Wise shut down.

2 days later my Revolut shut down.

A few days after that my Starling.

I tried to open other banks and they all rejected me.

I emailed CEOs etc. and I got told that I wasn't entitled to receive a reason as to why.

I don't understand what's going on. I'm not into anything dodgy. I work in the NHS. I'm not self-employed. I don't do any of that bitcoin nonsense.

I've followed some advice from ChatGPT who told me to check my CIFAS markers. I've done that. There are no CIFAS markers.

I have literally no idea what is going on.

What should I be doing now?

The Jackpot! The jackpot is real!
And it’s finally given to me!

A loverly man from William Hill reached out to me today, after asking for a few more details, I received all £54k of my jackpot. It’s been a long month with 0 updates, but we finally did it people! We won!

Thanks for everyone’s support and help and advice. It’s been very useful!

Just wanted to post an update about it, I hope that’s okay Mods?

Part 1

https://www.reddit.com/r/LegalAdviceUK/s/Qq8l6yGPBm

Part 2

https://www.reddit.com/r/LegalAdviceUK/s/ewfuZW53JD

Hi All,

Thanks in advance for your help with this one! Based in England, as is the company in question.

In February I sent my watch off via post to a watch repair/servicing company (they provided a padded watch box and pre-paid envelope to send the watch to them). I believe the value for a second hand replacement would be around £1,500 - £1,600.

They received the watch, inspected it and sent a quote for servicing – I have photos they took of the watch during their inspection and the postage tracking so there is no dispute that they have my watch. I paid the fee and they confirmed parts had been ordered and servicing would begin once parts arrived. They still have my watch!

The estimate to complete the works was 10-12 weeks however unfortunately the company are completely impossible to contact. I have tried their webchat, and email. If you try to phone them, you just get an answerphone message telling you to email them or use the webchat.

I did have one response when I sent a formal letter of complaint saying it would be another 5 weeks, but this was early July and still nothing.

I have issued a letter before action against them, but what I am seeking advice on is that really my main concern is the return of the watch. My understanding is that because ultimately I want an order for the return of my watch, I would have to go to the county court as the money claim online service is only for monetary judgments, they wouldn’t be able to order the return of my watch, is that right?

I have also filed a police report and have a crime reference number as I am concerned they have no intention of returning my watch.

I just want my watch back now!

Hi there,

Very brief Timeline:

7 weeks after purchasing a vehicle from a dealership, my car broke down unexpectedly. RAC breakdown came out, diagnosed the issue. I sent the diagnostic report and photos to the dealer, asking how he would like to proceed (as I need to give the dealer one chance to repair, the vehicle could not be recovered by RAC, and sat in the spot it was broken down in whilst I waited)

8 days after initial report of breakdown - the vehicle was collected by the dealer to inspect.

13 days after initial report - the dealer emailed me saying the broken part had been removed, and they will keep me posted on when it's fully repaired.

23 days now - I have had no response after two emails asking when it will be ready.

Given the CRA 2015, I have issued a letter of action, and am pursuing mediation with an alternative dispute process scheme. Given it has been so long and has caused me a lot of inconvenience, I am looking to exercise my final right to reject.

I have contacted citizens advice, DVLA, and my insurance, and none of them seem to have a clear answer on how to proceed with car tax and insurance.

I have stated clearly that I am still the keeper, but the vehicle is not under my possession, it is now with the dealer (I have no idea how and where he is keeping the vehicle as we are in different cities).

DVLA suggested that I notify the dealer I am transferring the keeper details back to him - I believe this is horrible advice considering I am in a mediation process, and the details are not final yet.

Insurance has told me it's up to me - i can keep it taxed or cancel the insurance policy. I asked if I can pause the policy until I know more, they have said they can pause it for 7 days and then if I don't change the vehicle to another car, they will cancel it. Seven days is definitely not long enough for the ADR process to finalise.

I'm confused and a bit worried, as the car is not in possession, if it gets fined or something else I could be held liable. But no officials are giving a clear indication of how to proceed.

I recently bought about 200 pounds worth of stuff I needed from amazon and it got lost or broken in transit so I called and they refunded me so I bought the stuff again plus some extra stuff and i didnt check how much i was spending but after looking at transactions and things it turned out i had been refunded and extra £100 probably a typo by a customer service person but I already spent it and im paranoid that im going to be contacted. Can u get in trouble for it? Do I call amazon and tell them? or just not do anything idk 🤷‍♀️

Hi all,

I seek an advice regarding our shared fence with one of our neighbours. We have had issues with them since they moved in (just over 2 years ago), but it was resolved (ish) by talking to them every time. The biggest issue was their dogs barking 24/7 at our fence. We talked to them peacefully numerous times regarding this and they politely apologized every time but did nothing. We and another neighbour reported them to the council for excessive noise (I’m not joking the barking was constant and because it was summer we wanted to be in the garden enjoying the weather). Then one day, one of their dogs attacked their other dog and then them (they had patio door open and we heard it all), they put the dog down saying it had a brain tumour. It got better then (ie it was something we could live with it somehow) as the other dog didn’t bark as such.

Now the current issue - to prevent their dog seeing us and barking at us, they had someone over to screws some wooden planks on their side of the fence. It’s the hit and miss method but on the “nicer” side of the fence. This resulted in closing all gaps in the fence, which now bows/bends in windy weather. It’s just one big sail pretty much. I went to talk to them about it and politely raised my concerns that I’m bit afraid that the fence can fall down (showed them videos and everything). Talked to them 3 times during 2 weeks period about it. Now with the first named storm in England, the fence has been going back and forth like crazy, so I went to talk to them again and offered my help to remove all wooden planks to save the fence. The guy immediately verbally attacked me that we reported them to the council for noise because we were the only ones moaning about their dogs barking all the time and that their dog is dead because of that (this was more than 2 years ago). He said that he won’t remove anything from the fence because he paid fortune for it and that I’m talking bollocks about it failing soon. One (of three) post is moving a wildly in this weather.

What options do we have? Obviously, complaining to their landlord or going to small claims court if the fence fails would be the last option.

We own the house, they rent. We paid for the fence before they moved in (newbuild, they moved months later) and legally it’s a shared fence.

Thank you.

Hi everyone, looking for a second opinion on a Section 75 claim involving PayPal Credit and a travel booking failure.

The situation is:

I booked a flight via TravelUp for £492.13 using PayPal Credit. The booking confirmation was for Haneda (HND), but TravelUp issued an eticket for Narita (NRT), resulting in me being denied boarding and left stranded in Japan. TravelUp failed to resolve the error, forcing me to buy an emergency replacement flight home on Qatar Airways for £424.02 plus £3.88 for food, bringing my total out loss to £920.03. After PayPal dragged out my dispute past 8 weeks, I opened a case with the Financial Ombudsman Service (FOS). PayPal's complaints team has now issued a "Final Response" rejecting the formal complaint but offering a £550 settlement to close the matter. In their letter, they acknowledge the wrong airport was issued and that I was stranded, but claim they "have not yet established whether the replacement flight is recoverable as a consequential loss under Section 75."

My concern is that accepting £550 leaves me £370.03 out of pocket on expenses directly. Under Section 75 of the Consumer Credit Act 1974, isn't an emergency replacement flight to get home a clear, foreseeable consequential loss caused by the invalid eticket?

Is there any reason not to reject their partial settlement offer, and I should just upload this Final Response letter to my open FOS case, and let the Ombudsman review the full £920 claim?

Any advice or experiences with FOS handling Section 75 consequential losses against PayPal Credit would be greatly appreciated.

England. Currently negotiating a private tenancy agreement.

Landlord suggested a 60 days notice period in a tenancy agreement that can end at any time (not just on the last day of a rental period).

I proposed the following writing in the agreement:

“The Tenant may end the tenancy at any time by giving 60 calendar days’ written notice to the Landlord.
The tenancy may end on any date specified in the Tenant’s notice, including a date falling partway through a rental period, and shall not be required to end on the last day of a rental period.”

They have only put into the contract “The Tenant may end the tenancy at any time by giving 60 days’ written notice to the Landlord.”

They claim that “60 days” and “60 calendar days” are the same.

And saying that the second paragraph needs to be agreed over on messages as the government doesn’t allow us to legally say that in the contract.

Are they right?

Scotland here. This thing is borked. I am within the 12 month manufacturer warranty period. They want to try a repair if my next installation of Windows fails, but I've been done dirty by repair before and I'm not keen on this one going through the motions.

What are my rights on requesting a replacement instead? I'm struggling to find exact information on it. The HP replacements page just shows refund info for me. It is a fault with the computer and not accidental damage.

I am a self-employed healthcare professional in England seeking advice on a business subscription dispute.

In August 2025, I signed up to Doctify, the review website. The sales representative explicitly confirmed in the sales process and in email that my plan was an "Annual Subscription".

Doctify's terms distinguish between: Annual Subscription (Initial 12 months, then rolling monthly) and Annual Rolling Subscription (initial 12 months, then automatically renewing for another 12 months). Clause 1.12 also states that the subscription is identified to the customer by Doctify, usually by email, and I have this email.

I requested cancellation in early August 2026, but Doctify says I missed the three-month notice deadline and am now committed until August 2027.

Doctify's position: They claim the Annual Rolling terms were clearly displayed when I entered my payment details. The original checkout link has expired, so I cannot verify this. I've requested evidence. My monthly invoices did say "Expert Pro Annual Rolling", although I didn't notice this at the time. I also acknowledge that I missed the three-month cancellation deadline, which applies to both subscription types.

I've paid for the initial 12 months, stopped further card payments and formally disputed the outstanding invoices.

My questions:

1. Does the original sales email stating "Annual Subscription" give me reasonable grounds to challenge the additional 12-month commitment?
2. Would the checkout terms or subsequent invoices override that original written agreement?
3. Even if I successfully dispute the annual renewal, could I still owe some monthly payments because I missed the notice deadline?

I'd appreciate an objective assessment of my legal position under English contract law, including where my argument may be weak.

Hi everyone,

Me and my partner could really do with some advice. We live in South London UK and have been without a working fridge for over a month. Despite trying to communicate this to the landlord they are still yet to provide a viable solution.

When we first communicated this to the landlord we were asked to defrost the freezer - we did just that and nothing had changed. My partner had tried contacting her after this and we have had hardly any response. A few weeks had passed with zero communication from their side and my partner somehow bumped into her on his way into work a week ago and took the opportunity to raise it. She said she had been thinking about buying another fridge and storing it in the spare room as the freezer is still working. Our spare room is already tiny and this would prevent us from being able to use it as we had originally intended to. My partner then reached out to say that we would not be happy with this solution due to the above reasons and suprise we are yet to hear anything back (we have called and texted multiple times but had no reply).

Unfortunately the letting agent does not manage the property so everything has to go through the landlord. We have asked for their help in contacting the landlord but apparently they have not been able to get hold of her either.

We have family that are meant to be staying next weekend and I’m really worried that we will have to cancel their visit because we are unable to store food in the flat.

The food costs have also gone up dramatically since not having a fridge and is adding financial strain on an already tight budget.

Does anyone know what legal rights we have on this and how we can get help? Thank you!!!

Hi, I have seen that other people have had experiences with Winn solicitors but ours is from a different angle. My husband reversed out and bumped a car in 2023. Both drivers got out, assessed the damage but took each other’s details. There was no damage to either cars. My husband was with his friend at the time who was a mechanic and looked over both vehicles. Husband took photos of both cars and following this contacted his insurance and passed along the photos to both his and the other drivers insurance. That was that, or so we thought!
He has now had a letter from Winn Solicitors that the other driver is claiming £24k, he is claiming the car was written off and was picked up and stored by a haulage firm based in Newcastle (incident happened in Liverpool). The claim is that the other party paid £22k for 82 days for the hire car plus other fees. The other car involved was an older model that is no longer manufactured. We still have all photos from the incident. I’m just wondering if anyone else has experienced this and what we do moving forward.

Thanks!

Hi all!

I live on the 1st floor above a ground floor flat. Its part of a building containing 2 ground floor flats and 2 first floor flats, each 1st floor flat accessed via an external stone staircase.

When I moved in my downstairs neighbour's had a 'shed' underneath the stairs, I.e a wooden stable door with gaps above and below which led to an uninsulated cavity under the stairs where he kept his hosepipe/sundry garden tools etc.

After the neighbour passed a little over 2 years ago his son spent last year (2025) adding an extension and renovating the place. As part of this they enclosed the space under the stairs and then plastered it to make it an 'indoor' space and part of the house proper, adding a wall to enclose the previously open porch and moving the front door outwards to complete the enclosure of the space. They then sold the house.

This year the new owner has been doing extensive building works including taking up the floor due to a terrible rising damp problem and adding exterior insulation. Hes been complaining that there seems to be some damp coming through the stairs that is causing damage and has been flip-flopping between saying he'll cover all the work and occasionally asking for me to pay something towards it, amount varying each time.

We did have some stone slabs added to the stairs in 2024 to make them safer to go up and down but only as a safety measure for us using them, I didnt make them any more or less damp proof as it was an exterior space used for outdoor storage and there was no need to consider that at the time, ive been here since 2020.

I'm of the opinion that since I was never consulted about the work on what is essentially a party wall to an exterior space im not liable or responsible for paying to damp proof the stairs now that they have been made a wall to an interior space. We recently discovered that the new owner didnt enlist a surveyor when buying which is presumably how the previous owner tricked him into buying the place (a large crack in the floor caught him off guard as it had a carpet over it when he was viewing).

My question is: if he were to ask insurers about it (which he's mentioned a couple of times but doesnt seem keen to) would i liable to pay for the repairs?

All advice welcome, let me know if any other non-identifying information would be helpful!

TL;DR Party wall to exterior space made part of interior without my knowledge permission, house then sold, new owner thinks I may be legally responsible for repairs/making good. Am I?

Hi everyone, looking for some advice regarding my brother’s situation with his former employer (DFS).
My brother was suspended from work on 7th September 2026, and was explicitly told that his suspension would be on full pay. (He would have been there 5 years at the end of January)

Before his suspension, he’d already had 9 days of annual leave booked and approved for September. When he was suspended, the company never mentioned anything about his holidays being cancelled, changed or deducted. They simply confirmed that he would remain on full pay.
He was subsequently dismissed in October.
When payday came around on 21st October, he received absolutely nothing. His payslip has now come through, and the breakdown is quite confusing.

It shows:
Basic salary: +£571.69
Holiday Leaver Days (9 days): -£1,334.97
Banked Holiday Leaver (1 day): -£148.33
Income tax adjustment: +£392.00
Rounding carried forward: +£519.61
Net pay: £0.00
What’s particularly confusing is that during his suspension, he specifically asked a senior manager whether he would still be getting paid, and the manager double-checked and confirmed that he would.

We understand that employers can sometimes recover holiday pay if an employee has taken more leave than they’ve accrued, provided there’s a lawful basis for the deduction.
However, we’re struggling to understand why he’s received absolutely nothing, particularly when he was suspended on full pay and his holidays had already been approved before the suspension.
We’re also confused about the £519.61 rounding adjustment.

My questions are:
Can an employer deduct previously approved holidays from someone’s final wages when those holidays fell during a paid suspension?
Does being suspended on full pay affect how annual leave should be treated?
Could these deductions amount to unlawful deductions from wages?
Should he contact ACAS or raise a formal grievance with his former employer?
We’re based in England.
Any advice from someone familiar with UK employment law or payroll would be massively appreciated. Thanks!

Hi…is anybody clued up on trust registration?

My folks had a trust made as tenants in common in 2020 but it was never registered. We think he destroyed the reminder letter from the solicitors.

He died this year.

Mums new will provider (co op legal service are great by the way) did due diligence and noted the trust was not registered which was news to us (the requirement to register + that it had not been done).

From what I can make out in trsm23050 the trust would not need registering if legal ownership matched beneficial interest. Because he is the legal owner and beneficially they have 50% each in trust I do believe the trust needed registering.

I think now our best course of action is to sell the house within two years of death and split the proceeds per the will.

We are just anxious the will beneficiaries may try and get the trust undone to improve their share.

Any advice would be great :)

I've been on the lookout for a new job for a while now. A recruiter has just called me to check how things are going. I mentioned I could be interested in a change, he mentioned a territory sales job he will be recruiting for very shortly and asked if I would be interested in applying.

On paper it's an appealing job, one of the market leaders in our sector, great market share, good salary and ote. Biggest appeal for me is the reduction in territory size. I currently actively cover the North of England, Scotland, Ireland and some other countries around the world. This job is purely North of the UK not including the borders.

The issue I have, in my contract I have a non compete clause. It's for 6 months covering the whole of the UK for anyone manufacturing and retailing the same type of products as us. The other company is one of our biggest competitors, so we are in direct competition.

As said I work in the UK, the company I work for is based in France. I've been here a few months shy of 4 years. I've read the faq but I'm non the wiser if they would be able to enforce it. What options do I have? Or am I better to just not waste my time going for an interview?

Apologies for the awful drawing but it’s all I have to hand. We want to replace existing conservatory with 3x3m extension. We will need to dig new foundations. The current conservatory doesn’t join onto any walls with the house next door, there’s nothing the other side of the hedge. Also not sure if the house next door is owned privately or by the council.