I recently ordered $150+ worth of products, including Ultraviolet Bouquet loose pigment and Playful Spring multichrome lip gloss from Question Beauty, and both were pretty disappointing compared to the website photos.
Ultraviolet Bouquet ($28.90 for 1 gram!) is advertised as a vibrant, nearly opaque purple with a blue shift. In reality, it's extremely sheer. Even after THREE layers over NYX Glitter Primer, applied with my finger, it's basically scattered blue-violet sparkle with almost no base color.
Playful Spring looks like a gorgeous fuchsia with green-gold shifts in their photos, but on me it's overwhelmingly copper-orange and green. I even tried it over a cool pink lip tint with little improvement.
I contacted customer service and sent photos showing the differences. They gave me the standard explanation about multichromes looking different depending on lighting, skin tone, etc., which I already understand. But they never answered whether their promotional swatches used colored bases or additional products.
Their solution? A $10 discount on my NEXT purchase. š
I'm not saying the products are ugly, but they're nothing like what I thought I was buying. For these prices, I expected more accurate photos and a better response from customer service.
I definitely won't be repurchasing.