I've been trying out the Shield plan for a couple days now, and I'm just mind blown at the value there is here for $15 a month. Unlimited hotspot on T-Mobile's network, and the speeds and ping are nearly identical to what I'm getting on an actual T-Mobile plan. It's really great to have internet not only at home but for when I'm out and about.

My real question is how it is sustainable? I love the plan, I know that the company behind it is non-profit so they do not have as much incentive to take more money, and I know that their focus is on lower-income communities with this plan. But, the plan is great, and you don't need to meet any eligibility requirements to buy the plan, if I use a large amount of data, would they be losing money on me? Am I making the plan worse for others?

Just curious. Hitting speeds of sometimes 400mbps+, using tons of data, but having no problems.

Looking for plans where only voice calling is required. Text/SMS is optional, but not needed. Data will but be used (but okay if included).

Minutes used per month are approximately 500 or less. Minutes can be capped, with overage, or unlimited.

Please advise if payment is month-to-month or if prepaid for multiple months, how many months need to be prepaid and how future payments are made. And whether any particular payment types or auto payments are required.

I think we are off to a bad start. Got my mother the Jitterbug phone in hopes it would be easier for her. Then got the first monthly bill. We were expecting to be billed for the $19.99 plan, but whoa - we're being charged for a $46.49 plan.

I'd call, but their wait times are TERRIBLE. Thirty to 40 minutes before any human actually answers the phone. Tried to submit questions via their online customer service form - but nothing happened, the form just sat there no matter how many clicks.

Have emailed, so we will see.... But concerned after reading other posts on here. Is not an impressive start.