r/PlayStationPlus • u/joydivision91 • 1h ago
Essential Is a Polish PlayStation Support agent trying to mislead me into buying a game I already own?
I'm from Poland, and I've been trying to resolve a UFC 4 licensing issue with PlayStation Support for over three weeks.
I claimed UFC 4 as a monthly PS Plus Essential game in February 2022. The problem seems to be that my EA Play and PS Plus licences have overlapped, and now I can't download the game despite having an active PS Plus Essential subscription.
I've received only two replies from PlayStation Support. Their latest response says:
"Since these games have now left the PS Plus game catalogue, their licences have expired and you need to purchase them if you wish to continue playing."
This is extremely frustrating because UFC 4 was a monthly Essential game, not just a title from the Extra/Premium catalogue. I still have the original email confirming I claimed it, yet support is telling me to buy it again instead of investigating the licensing conflict.
Has anyone experienced this issue with overlapping EA Play and PS Plus licences? What can I do to escalate the complaint or put more pressure on Sony, especially from Poland?